Afrihost - Pure Fibre Feedback Thread

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Vernon said:
I think @Fjorko might be getting some withdrawal symptoms. Probably kind of enjoyed moaning at AH. :p
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You speak the truth . . . .I'm a moaner - i have to confess.

I have been called ...."Moanalisa" and things like "Do you want a glass with that wine?..." - sigh

I just struggle to accept mediocrity ( or signs thereof ) that's all :sneaky:
 
Fjorko said:
You speak the truth . . . .I'm a moaner - i have to confess.

I have been called ...."Moanalisa" and things like "Do you want a glass with that wine..." - sigh

I just struggle to accept mediocrity ( or signs thereof ) that's all :sneaky:
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Yip.. There should be a semblance of calm for the next couple of hours lol
 
Really happy everyone is getting sorted now. I also had issues getting activated earlier in this thread but that got sorted after a day of constant following up via Whatsapp. In the end the support agent performed a manual activation as I was unable to do it from my own fibre line. That being said I am very happy with the 8/2Mbps service from Afrihost. It performs better than expected.
 
DawieZA said:
Really happy everyone is getting sorted now. I also had issues getting activated earlier in this thread but that got sorted after a day of constant following up via Whatsapp. In the end the support agent performed a manual activation as I was unable to do it from my own fibre line. That being said I am very happy with the 8/2Mbps service from Afrihost. It performs better than expected.
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Sorry that you had to follow up so much - we should really be doing that from our side :(

The 8Mbps products are excellent value for money. I'm really happy that we can offer them.
 
Neville Bailey said:
Just a quick report back.

I migrated to a 200/100 Pure Fibre deal (on Openserve) just over 2 weeks ago, and I have had consistently good speeds, so nothing to complain about there at all. It's been great!

However, at least once a day, the connection drops and I have to unplug and plug in the power to the router to get connected again. I am using the free Afrihost router. Any ideas as to what is causing this and how to fix it?
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@Neville Bailey does yours still do this? Does anyone else have this issue?

DinoPat said:
I'm having the same issue. Connection's still ok via ethernet it's just the wifi completely disappears from being broadcast. Woke up to it this morning so I went into settings and changed the wireless modes from mixed to just 802.11 N for 2.4Ghz and 802.11 AC for 5Ghz. Will report back if that works. If not I'll ask for a replacement.

Edit: and my line hasn't fully migrated so not getting new speed which = not having a good time yet.
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Afrigirl said:
Hi DinoPat, I sincerely apologize for the late response to your message. After conducting these changes to your router to try improve the connection, has there been any change, is it performing better than before, or would you like for us to look into this further for you?
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My router's dropped twice since this post and now I hear a weird ticking noise :oops: @Afrigirl @AfriMan ?
 
DinoPat said:
@Neville Bailey does yours still do this? Does anyone else have this issue?

My router's dropped twice since this post and now I hear a weird ticking noise :oops: @Afrigirl @AfriMan ?
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A ticking noise sounds pretty strange. Sounds like we'll have to test it for you.

If you're in Johannesburg, might be best to just bring it through to the walk-in centre.

Otherwise you'll have to request a return in ClientZone and we'll arrange the courier to come and get it from you. Once tested, we'll determine if we need to repair or replace.
 
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