Afrihost - Pure Fibre Feedback Thread

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Loppas said:
@Afrigirl How long does a product transfer take to get processed?
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Hi [B]Loppas[/B], it depends on the service. If you are referring to Fibre it generally takes 30days, as we would need a 30 day notice. If you are referring to transferring products from one Afrihost client to the next this can be done almost immediately provided it is before or after the billing run.
 
STORMERSFAN said:
Was just thinking.. It's easier to leave ah than jou them.. I was with them for 2 years.. And when I cancelled it took less than 24hrs for them to release line.. Go figure
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Hi STORMERSFAN, it seems your query has been resolved, Our fibre tech will be in contact with you shortly to verify this with you telephonically. Again I apologize for the delay with having this resolved for you, thank you for your patience.
 
Fjorko said:
Is @STORMERSFAN finally on the line ?

What about @esmile @Afrigirl - can you help him too - he's also been waiting for a while now?
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I'm still waiting unfortunately. Vumatel claims I've got an active line with Wirulink. I've never applied to Wirulink in my life. Maybe something dodgey happening there. Like taking out contracts on other people's addresses :ROFL:
 
@AfriMan or @Afrigirl

But I thought this was going to be free:

Hi ********,

Thank you for the mail. The system erroneously double debited the account. However, the credit balance was used to cover the pro rata charge of 20Mbps Vumatel Pure Fibre.

Thank you.

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.


Ticket Details

Not happy at all.
 

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Now we are so happy, we do the dance of joy!

sqrVMBv.gif
 
Seeyou said:
Such a stark contrast to my experience, but I was getting angry on your behalf. Glad you're sorted.
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Still can't believe how one person can have great service and others have to beg to be sorted out..
 
Finally @STORMERSFAN I've been following your debacle quietly.

Anyway welcome to the club!

Use as much GB as you can to make up for lost time
 
Hmm.. somehow Coolidea cancelled my fibre line today and not 31 Aug. Came home with no internet, phoned Coolidea, they are not sure what's happening and can't assist me until tomorrow.

Login to router changed PPPoE to dynamic IPv4 and instantly connected to Afrihost ?? So confused

Anyway speedtest 100mb line
Single
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Multi
8476407608.png


IDM
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