Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
also joined the pure fibre team... BUTTTTTT
axxess ( i believe) screwed up on releasing the line into the holding pool (multiple tickets before the time, asking them nicely to do it before the end of the month, but nope - it was only done on the first (well internet stopped working :/)
calling afrihost ( 30minutes waiting time...), "nope sir sorry your line is still with other provider). Rinse and repeat with axxess - 3 times back and forth during the day. eventually, i believe axxess, used the excuse that it will take 24 hours.
same story on friday, where axxess eventually has a tech that could confirm that the automatic API release of the line into the holding pool did not complete. He manually placed an order for this to happen, which was scheduled for saturday.

Come monday, i first called axxess, where they confirmed the line was moved. then afrihost again (30minutes of music- THANK YOU!!) - there was still strange issues (line was reported by openserve to be with afrihost and another provider at the same time. luckily the tech was able to rectify and complete the order.

so yes , internet joy after 5 days - now to see if it stays stable.

good luck with the move guys!
PS
make 100% sure that your line is released (not just your account removed/deleted from the online portal - they need to physically interrogate the openserve portal and get a holding pool status. even better let them email/sms you the result
 
@AfriFella

I received my router today and my previous ISP said my line was released on Friday last week. Tried to ask what's the next on the whatsapp chat but they say :- "Unfortunately, there hasn't been any feedback on the yesterday's escalation with regards to the migration, kindly quote this ref number for feedback on your next chat XTD-720-10652, we will get back to you as soon as we have feedback.

Do I just replace the router or what has to happen?
 
Hello guys,

I also got connected on afrihost this morning!!! I moved from vox/frogfoot in Pretoria.

Everything is working great at this moment (Showmax,dstv now,netflix)



I also have the same problem that @vavyn posted about yesterday.

Latency to EU overwatch servers are worse than on vox( and i know vox wasn't even the best).

How can you have such an amazing latency to London and then the routing to blizzard servers fail?

Some stats to blizzards overwatch IP that you can test :185.60.112.157


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 63 | 63 | 0 | 8 | 14 | 13 |
| 169-1-23-193.ip.afrihost.joburg - 0 | 63 | 63 | 2 | 4 | 18 | 4 |
| 169-1-21-101.ip.afrihost.co.za - 0 | 63 | 63 | 3 | 3 | 11 | 4 |
| ae-21.lza.pr1-jhb.liquidtelecom.net - 0 | 63 | 63 | 3 | 6 | 55 | 4 |
| hu-0-0-0-3.lza-p3-jhb.liquidtelecom.net - 0 | 63 | 63 | 159 | 160 | 169 | 161 |
|te-0-0-0-4.lfr-pe1-mrs.liquidtelecom.net - 2 | 63 | 62 | 162 | 164 | 174 | 163 |
| 80.249.208.83 - 0 | 62 | 62 | 190 | 194 | 235 | 192 |
| ae1-br01-eqam1.as57976.net - 0 | 62 | 62 | 189 | 195 | 240 | 190 |
| et-0-0-31-pe01-eqam1.as57976.net - 0 | 62 | 62 | 186 | 191 | 247 | 187 |
| 137.221.66.43 - 0 | 62 | 62 | 189 | 198 | 215 | 202 |
| 185.60.112.157 - 0 | 62 | 62 | 189 | 192 | 209 | 191 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )

Using https://us-looking-glass.battle.net/ for EU overwatch servers:

MTR:
Start: Tue Aug 6 10:45:12 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.24.130 0.0% 10 0.6 1.6 0.5 10.6 3.1
3.|-- Blizzard 0.0% 10 1.4 2.9 1.4 15.6 4.5
4.|-- 137.221.66.44 0.0% 10 1.2 6.2 1.0 27.4 10.0
5.|-- 137.221.78.68 0.0% 10 1.0 10.6 0.9 54.7 19.5
6.|-- 137.221.78.32 0.0% 10 1.2 5.3 1.1 26.2 8.8
7.|-- ams-ix.teng0-1-0-6.lfr-pe1-mrs.liquidtelecom.net 0.0% 10 28.2 28.0 27.8 28.3 0.0
8.|-- te-0-3-0-3.lza-p3-jhb.liquidtelecom.net 0.0% 10 187.5 187.6 187.4 187.9 0.0
9.|-- et-0-0-2.lza-pr1-jhb.liquidtelecom.net 0.0% 10 184.8 188.3 184.4 221.7 11.7
10.|-- 77.246.59.255.liquidtelecom.net 0.0% 10 187.3 187.1 187.0 187.3 0.0
11.|-- 169-1-21-100.ip.afrihost.co.za 0.0% 10 184.7 184.8 184.4 186.1 0.3
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

And for comparison my vox results that i ran last night

Trace complete.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 62 | 62 | 0 | 1 | 11 | 1 |
| 41.193.119.198 - 0 | 62 | 62 | 3 | 5 | 39 | 3 |
| 41.193.119.224 - 0 | 62 | 62 | 3 | 6 | 29 | 10 |
| 41.193.119.131 - 0 | 62 | 62 | 3 | 4 | 18 | 4 |
| 196.41.24.186 - 0 | 62 | 62 | 178 | 180 | 198 | 180 |
| 195.66.226.234 - 2 | 62 | 61 | 179 | 186 | 238 | 180 |
| ae1-br01-eqld5.as57976.net - 0 | 62 | 62 | 185 | 190 | 243 | 185 |
| et-0-0-2-br02-eqam1.as57976.net - 0 | 62 | 62 | 181 | 190 | 294 | 183 |
| et-0-0-67-pe02-eqam1.as57976.net - 0 | 62 | 62 | 185 | 190 | 259 | 193 |
| 185.60.112.157 - 2 | 62 | 61 | 181 | 182 | 188 | 182 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )

MTR:
Start: Tue Aug 6 06:20:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.5 0.6 0.5 0.6 0.0
3.|-- Blizzard 0.0% 10 1.3 1.3 1.2 1.5 0.0
4.|-- 137.221.66.40 0.0% 10 1.2 6.5 1.1 50.6 15.5
5.|-- 137.221.78.70 0.0% 10 7.0 8.2 6.8 19.5 4.0
6.|-- 137.221.65.90 0.0% 10 6.8 7.0 6.8 8.1 0.3
7.|-- 137.221.79.32 0.0% 10 7.0 15.2 6.9 58.3 17.6
8.|-- po20.edge1.sov.lon.uk.as31715.net 0.0% 10 7.4 7.4 7.3 7.5 0.0
9.|-- 196.41.24.185 0.0% 10 183.1 182.6 182.4 183.1 0.0
10.|-- 41.193.119.130 0.0% 10 182.9 182.9 182.7 183.2 0.0
11.|-- 41.193.119.225 0.0% 10 182.9 182.9 182.7 183.0 0.0

Is there something that can be done? Or is this the best that afrihost will be able to offer?

Since its normally +-7 ms from london to the Blizzard servers if you take a look at my vox results.
 
Last edited:
Just ordered my Afrihost Pure Fibre last night, super excited.
First time getting Fibre, are currently with Rain Mobile but they have weakened the last couple of months and this deal are fantastic.
Just waiting for the R1 deposit to show in my bank, before the process can start! Will keep you up to date!

Hopefully the installation goes fast and I'm up and running.
 
luckystrike said:
Hello guys,

I also got connected on afrihost this morning!!! I moved from vox/frogfoot in Pretoria.

Everything is working great at this moment (Showmax,dstv now,netflix)



I also have the same problem that @vavyn posted about yesterday.

Latency to EU overwatch servers are worse than on vox( and i know vox wasn't even the best).

How can you have such an amazing latency to London and then the routing to blizzard servers fail?

Some stats to blizzards overwatch IP that you can test :185.60.112.157


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 0 | 63 | 63 | 0 | 8 | 14 | 13 |
| 169-1-23-193.ip.afrihost.joburg - 0 | 63 | 63 | 2 | 4 | 18 | 4 |
| 169-1-21-101.ip.afrihost.co.za - 0 | 63 | 63 | 3 | 3 | 11 | 4 |
| ae-21.lza.pr1-jhb.liquidtelecom.net - 0 | 63 | 63 | 3 | 6 | 55 | 4 |
| hu-0-0-0-3.lza-p3-jhb.liquidtelecom.net - 0 | 63 | 63 | 159 | 160 | 169 | 161 |
|te-0-0-0-4.lfr-pe1-mrs.liquidtelecom.net - 2 | 63 | 62 | 162 | 164 | 174 | 163 |
| 80.249.208.83 - 0 | 62 | 62 | 190 | 194 | 235 | 192 |
| ae1-br01-eqam1.as57976.net - 0 | 62 | 62 | 189 | 195 | 240 | 190 |
| et-0-0-31-pe01-eqam1.as57976.net - 0 | 62 | 62 | 186 | 191 | 247 | 187 |
| 137.221.66.43 - 0 | 62 | 62 | 189 | 198 | 215 | 202 |
| 185.60.112.157 - 0 | 62 | 62 | 189 | 192 | 209 | 191 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )

Using https://us-looking-glass.battle.net/ for EU overwatch servers:

MTR:
Start: Tue Aug 6 10:45:12 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.24.130 0.0% 10 0.6 1.6 0.5 10.6 3.1
3.|-- Blizzard 0.0% 10 1.4 2.9 1.4 15.6 4.5
4.|-- 137.221.66.44 0.0% 10 1.2 6.2 1.0 27.4 10.0
5.|-- 137.221.78.68 0.0% 10 1.0 10.6 0.9 54.7 19.5
6.|-- 137.221.78.32 0.0% 10 1.2 5.3 1.1 26.2 8.8
7.|-- ams-ix.teng0-1-0-6.lfr-pe1-mrs.liquidtelecom.net 0.0% 10 28.2 28.0 27.8 28.3 0.0
8.|-- te-0-3-0-3.lza-p3-jhb.liquidtelecom.net 0.0% 10 187.5 187.6 187.4 187.9 0.0
9.|-- et-0-0-2.lza-pr1-jhb.liquidtelecom.net 0.0% 10 184.8 188.3 184.4 221.7 11.7
10.|-- 77.246.59.255.liquidtelecom.net 0.0% 10 187.3 187.1 187.0 187.3 0.0
11.|-- 169-1-21-100.ip.afrihost.co.za 0.0% 10 184.7 184.8 184.4 186.1 0.3
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

And for comparison my vox results that i ran last night

Trace complete.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 62 | 62 | 0 | 1 | 11 | 1 |
| 41.193.119.198 - 0 | 62 | 62 | 3 | 5 | 39 | 3 |
| 41.193.119.224 - 0 | 62 | 62 | 3 | 6 | 29 | 10 |
| 41.193.119.131 - 0 | 62 | 62 | 3 | 4 | 18 | 4 |
| 196.41.24.186 - 0 | 62 | 62 | 178 | 180 | 198 | 180 |
| 195.66.226.234 - 2 | 62 | 61 | 179 | 186 | 238 | 180 |
| ae1-br01-eqld5.as57976.net - 0 | 62 | 62 | 185 | 190 | 243 | 185 |
| et-0-0-2-br02-eqam1.as57976.net - 0 | 62 | 62 | 181 | 190 | 294 | 183 |
| et-0-0-67-pe02-eqam1.as57976.net - 0 | 62 | 62 | 185 | 190 | 259 | 193 |
| 185.60.112.157 - 2 | 62 | 61 | 181 | 182 | 188 | 182 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )

MTR:
Start: Tue Aug 6 06:20:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.5 0.6 0.5 0.6 0.0
3.|-- Blizzard 0.0% 10 1.3 1.3 1.2 1.5 0.0
4.|-- 137.221.66.40 0.0% 10 1.2 6.5 1.1 50.6 15.5
5.|-- 137.221.78.70 0.0% 10 7.0 8.2 6.8 19.5 4.0
6.|-- 137.221.65.90 0.0% 10 6.8 7.0 6.8 8.1 0.3
7.|-- 137.221.79.32 0.0% 10 7.0 15.2 6.9 58.3 17.6
8.|-- po20.edge1.sov.lon.uk.as31715.net 0.0% 10 7.4 7.4 7.3 7.5 0.0
9.|-- 196.41.24.185 0.0% 10 183.1 182.6 182.4 183.1 0.0
10.|-- 41.193.119.130 0.0% 10 182.9 182.9 182.7 183.2 0.0
11.|-- 41.193.119.225 0.0% 10 182.9 182.9 182.7 183.0 0.0

Is there something that can be done? Or is this the best that afrihost will be able to offer?

Since its normally +-7 ms from london to the Blizzard servers if you take a look at my vox results.
Click to expand...


What's your ping to Overwatch? I am getting 200-205 +- ms for AH and for CISP is 175-180 +- as per in game display.
 
vavyn said:
What's your ping to Overwatch? I am getting 200-205 +- ms for AH and for CISP is 175-180 +- as per in game display.
Click to expand...
I also get +- 200 ms now on AH. I had +- 190 on vox (But i knew they had worse latency to london)
I expected to get something close to CISP since afrihost also has amazing ping to London.
 
Yeah my side also around 200ms which is a bit weird for France considering London is about 161ms on Afrihost.
 
Yeah something is very wrong with the routing... Since 161 is amazing for london.
 
luckystrike said:
Yeah something is very wrong with the routing... Since 161 is amazing for london.
Click to expand...

Seems the issue is when the connection lands in London the connection then peers with Blizzard at Amsterdam IX. Not really the closest path to France.

When I'm looking at Liquid Telecom and Blizzard they are both at London IX (LINX) so Liquid need to see why they are prefer to peer at AMS IX instead of LINX
 
cavedog said:
Seems the issue is when the connection lands in London the connection then peers with Blizzard at Amsterdam IX. Not really the closest path to France.

When I'm looking at Liquid Telecom and Blizzard they are both at London IX (LINX) so Liquid need to see why they are prefer to peer at AMS IX instead of LINX
Click to expand...

@AfriMan Can you maybe look into it please?
 
Out of interest..how are you guys finding the response times of AH tickets ? Better than CISP ?
 
Fjorko said:
Out of interest..how are you guys finding the response times of AH tickets ? Better than CISP ?
Click to expand...

Dunno - don't use them. As always, I recommend picking up the phone or using the WhatsApp support. Ticket systems almost always suck.
 
Fjorko said:
Out of interest..how are you guys finding the response times of AH tickets ? Better than CISP ?
Click to expand...

Since I joined I never used them actually. Reps sorted me out when I was stuck.
 
Fjorko said:
Out of interest..how are you guys finding the response times of AH tickets ? Better than CISP ?
Click to expand...

Used the WhatsApp support and was happy.
Forum guys helped me with my other account.

Only Gremlin is the Accounts department. Apparently how WebSquad formats their invoices isn’t ideal and they won’t pass the credit for cancellation. Awaiting feedback from a Fibre manager :|
 
Pho3nix said:
Used the WhatsApp support and was happy.
Forum guys helped me with my other account.

Only Gremlin is the Accounts department. Apparently how WebSquad formats their invoices isn’t ideal and they won’t pass the credit for cancellation. Awaiting feedback from a Fibre manager :|
Click to expand...

Didn't we get this sorted for you? Or was that on your other account?

Please send me the details, will get that squared away for you :)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X