Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Tough to tell exactly in Apex, as there is only an actual latency value shown in the server list. However, the latency warning appears permanently in-game which I believe is only visible above 180ms. (wasn't there on CISP)

I'm also an online gamer and I've seen my pings going through the roof at times, but that was when I was on 20mbs WISP. Since I've connected to fibre on 16 July, I actually haven't played much online again, maybe I need to check out the Battlefield 5 servers tonight.

I'm on a 100/10mbs package and on occasion the servers are extremely slow when I download games digitally from PS store. So what I do then is to pause the download for appr. 5sec and then presume and then it runs well again. Sometimes I need to do this perhaps 3-4 times?

Can I just confirm if you connect via LAN cable? And do you not have anything else running in the background?

 

[AJMartin64]

So I see Openweb trying to sell themselves with these outrageous subscriptions, R1789/100mbs, wow. Any chance this could be unsuccessful?
https://openweb.co.za/fibre/uncapped/

 

[AJMartin64]

Can I just confirm if you connect via LAN cable? And do you not have anything else running in the background?

Yes PS4 is directly linked via LAN cable (always the best option for online gaming). I've actually seen this article about this pc gamer from SA who obtained some software or App to counter it, it's a server issue and SA is far away from most?

 

[EchoZA]

The R999 cancellation fee within 6 months is the only fee. The router is yours to keep. No hidden fees.

Hi, I migrated over from Telkom. Didn't receive a router?

 

[AfriNatic]

Yes PS4 is directly linked via LAN cable (always the best option for online gaming). I've actually seen this article about this pc gamer from SA who obtained some software or App to counter it, it's a server issue and SA is far away from most?

There's so many factors that could be affecting your experience so it's a tough one, do you find that the ping is consistently high?

 

[AJMartin64]

There's so many factors that could be affecting your experience so it's a tough one, do you find that the ping is consistently high?

At time yes, not throughout tbh. Doesn't effect the experience significantly, so it's not too big of a deal.

 

[BigBear]

if memory serves, i performed the migration step on axxess end of July via the online portal (with tickets before hand to confirm the process)- they have a 30 day limitation (although i never called them to find out if they can do it faster...)
i was informed at that stage that i will need to wait for the line to be released before i can apply at a new ISP which was troubling me already. I then obtained the B-number for my line from axxess on the 30th (where i once again requested them to release me line 2 days before month end as promised), which i then utilized to place my order with Afrihost. Order was then stuck, and could not complete until the whole line release business was properly completed

Tx. This B Number ?

 

[AJMartin64]

Tx. This B Number ?

Why r u blocking your IP address, it's not like it's the same as your street address lol?

 

[BigBear]

Why r u blocking your IP address, it's not like it's the same as your street address lol?

Never know it’s Public lol

 

[AJMartin64]

Never know it’s Public lol

Why I'm asking is that I also have the tendency to that, cause I somehow heard it's not a good thing for some reason lol.

 

[Seeyou]

Can I just confirm if you connect via LAN cable? And do you not have anything else running in the background?

Everything via wired LAN, yes. Nothing in the background.

 

[AfriMan]

Tx. This B Number ?

Your B-Number is basically your unique line identifier, like your DSL line number.

So that looks about right

 

[luckystrike]

I will do some Apex legends latency tests and post the information here!

 

[AfriNatic]

I will do some Apex legends latency tests and post the information here!

Please do, it might be helpful.

 

[Seeyou]

Please do, it might be helpful.

Apex is free to play / download. You could run it and perform any tests / traces direct from the office instead of working on second hand information.

 

[AfriNatic]

Apex is free to play / download. You could run it and perform any tests / traces direct from the office instead of working on second hand information.

I already have our technical team looking into this, I need to be here attending to any queries you may have. But I can assure you I have a good support team to attend to what I'm not able to.

 

[Loppas]

@AfriNatic

How do you find the B number for your openserve fibre line on AH?

 

[Fjorko]

@AfriNatic

How do you find the B number for your openserve fibre line on AH?

If your installer at the time was nice enough, he should have given that info to you. I made a sticker, wrote my B number on that, and stuck it on the top of my ONT after my installer left. I also keep it electronically and mentally - yep - i do have it memorized ;-).

If you are already with AH - they should have it on record as they need it to claim your line from OS.

Not sure how else you will be able to find it ....

 

[AfriNatic]

Yes we will definitely have it on record if he is an existing client of ours.

 

[RazorCPT]

@AfriFella / @AfriNatic / @AfriMan / @Afrigirl / @AfriGuy / @AfriGenie, quick question: Which of you are permanently active on MyBB? Its getting a tad confusing as to who we should tag if we need assistance

On that note, may I suggest you ask MyBB admins to close any other Afrihost Fibre threads so all feedback/queries can go to one place (sort of like Cool Ideas' one)? Would probably make your lives easier (and ours!).