Afrihost - Pure Fibre Feedback Thread

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Any issues tonight? Speedtests coming out fine but some sites are loading very slowly.

Having run Pingplotter looks like I might be getting packet-loss or something :(

@AfriNatic I've popped you a PM
 
There was definitely an hour or two of congestion over in Europe on some of the Afrihost/Webafrica routes. Telkom DSL and Telkom LTE uncongested to both IP's below.
All back to normal now.

Badly Congested.PNG

uncongested.PNG


Thom_bain said:
Ping is back up in League of Legends
From 160ms in game on Thursday to 180-200ms again the next day onwards,
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AfriNatic said:
Seems like there has been some changes on our Openserve transit. I will ask our noc team to log it with Echo for feedback.
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@AfriGuy Any feedback from Echo on the above? The route in question is the one that was 280+ last night.
 
Thom_bain said:
There was definitely an hour or two of congestion over in Europe on some of the Afrihost/Webafrica routes. Telkom DSL and Telkom LTE uncongested to both IP's below.
All back to normal now.

View attachment 1105574

View attachment 1105572




@AfriGuy Any feedback from Echo on the above? The route in question is the one that was 280+ last night.
Click to expand...

Thanks for confirming. Problematic as some work done there in the evenings :/
 
Thom_bain said:
There was definitely an hour or two of congestion over in Europe on some of the Afrihost/Webafrica routes. Telkom DSL and Telkom LTE uncongested to both IP's below.
All back to normal now.

View attachment 1105574

View attachment 1105572




@AfriGuy Any feedback from Echo on the above? The route in question is the one that was 280+ last night.
Click to expand...

Good morning,

I'm still investigating these and will provide feedback as soon as received.
 
Heya folks
I need some help with my Frogfoot / Afrihost Fibre. I placed my order on 28 April 2021 for a new installation and still have not received any call from Frogfoot. When I call Afrihost it's all the same excuses "your order has been escalated" but nothing is happening. @AfriFella @AfriGuy @AfriNatic @Frogfoot Fibre
Please im getting desperate any help will be much appreciated.
 
Chris_Auc said:
Heya folks
I need some help with my Frogfoot / Afrihost Fibre. I placed my order on 28 April 2021 for a new installation and still have not received any call from Frogfoot. When I call Afrihost it's all the same excuses "your order has been escalated" but nothing is happening. @AfriFella @AfriGuy @AfriNatic @Frogfoot Fibre
Please im getting desperate any help will be much appreciated.
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Morning,

Can you send me a pm with your details for me to have a look.
 
AfriNatic said:
Morning,

Can you send me a pm with your details for me to have a look.
Click to expand...
Chris_Auc said:
Heya folks
I need some help with my Frogfoot / Afrihost Fibre. I placed my order on 28 April 2021 for a new installation and still have not received any call from Frogfoot. When I call Afrihost it's all the same excuses "your order has been escalated" but nothing is happening. @AfriFella @AfriGuy @AfriNatic @Frogfoot Fibre
Please im getting desperate any help will be much appreciated.
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Morning Chris,

Please send us your Frogfoot order number so we can assist you and escalate the matter for you.

Kind Regards,
Frogfoot Fibre
 
Please Note.

Our Walk in centre is close for today and tomorrow. We will advise if this closure is extended. Clients that are scheduled for a collection can reach out to use to assist with changing the collection order to delivery if required.
 
My international is basically shot. 200Mbps Openserve in PE.

11717316054.png


Local is slower than usual but mostly fine.
 
@AfriNatic Can you please look into my ticket and escalate to someone senior in the fibre team , I have asked the consultant on 2 seperate occasions to escalate to management as TTConnect is giving you guys and me the runaround and not providing proper feedback regarding my installation. Ticket [#HOB-485-99087]. Thank you
 
julz009 said:
@AfriNatic Can you please look into my ticket and escalate to someone senior in the fibre team , I have asked the consultant on 2 seperate occasions to escalate to management as TTConnect is giving you guys and me the runaround and not providing proper feedback regarding my installation. Ticket [#HOB-485-99087]. Thank you
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Hi,

I'm following up with the install for you.

Seems the order has been sent to TT but it's not loaded yet and still with the install team. Will update you once I have received feedback.
 
@AfriNatic that is the same answer I have been given since friday, no one seems to or want to be able to get a straight answer from ttconnect.... I have just replied to the ticket on the clientzone, just thought maybe you could escalate to someone who knows what they are doing there but it appears you will just give the same answer as they do... TTconnect did a physical assessment on the 7th but yet here am not "on the system" still to today...
 
julz009 said:
@AfriNatic that is the same answer I have been given since friday, no one seems to or want to be able to get a straight answer from ttconnect.... I have just replied to the ticket on the clientzone, just thought maybe you could escalate to someone who knows what they are doing there but it appears you will just give the same answer as they do... TTconnect did a physical assessment on the 7th but yet here am not "on the system" still to today...
Click to expand...

I have emailed them but did not receive a response yet. I'm calling them. Will let you know via the ticket once they answer and what the feedback is.
 
@AfriNatic all these insane issues with low speeds is that also because afrihost bought cool ideas and the pool got bigger? So congestion is even worse then before?.
 
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