Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
Angelus said:
hi all

I've been battling with something for a few days and I'm pulling my hair out. I'd appreciate some advise and input please.

so i have being paying for a 1000Mbps/200Mbps fiber line the speed tests are quite discussing i have to say i was getting +- 300Mbps/200Mbps. i have had my ont device changed from a gigapoint 801gv2 to a gigapoint 801gv3, was told most the clients that have 1000Mbps line use that one. anyway as i was saying at first i was on 300/200 then logged a call with afrihost which went to vuma they reconfigured the line and well now i dropped to 150-180 down but my upload is always near the 200 mark. i was testing with cat 5e which can do up to 1000Mbps, but was told i need cat 6 so i went to get a cat 6 and lo and hold no improvement at all. I'm told to test from the broadband test page then I'm told no go to ookla and then no lets try the ookla vuma page instead. I'm told that both afrihost and vuma can confirm that my line is in fact 1000Mbps/200Mbps , but i have no proof. In terms of troubleshooting i have done all that they have asked, so what now ?

i feel as if they saying everything is all peachy and now making it my problem. i don't see how anything i have can so drastically cut my speed to like 10%.

Ive even been asked to check my network ports in my pc if they support 1000Mbps :-/

with out seeing what they see that my line is in fact 1000Mbps/200Mpbs at what point does it stop being that speed if in fact it is IE does it stop at the connection box or come out from the connection box to the ont at the desired speed or does it go through the ont and stops at the cat 5e/cat6. what I'm getting at is if the speed is right then when and where does it mess up
Click to expand...

Hi,

Please drop me a pm with your email so I can have a look for you?

You should be able to max the 1Gbps line locally at least as we peer freely at NAP in all 3 regions. We have more than enough capacity on peering and transit routes.
 
AfriNatic said:
What does a trace route look like to your IP?

If he can ping you it's not routing related. Could be firewall or something else blocking the connection.
Click to expand...
I think it's something specific game-related as I spun up a nginx server and he can see that fine - and as you said he can ping me as well so he can route to me. Thanks though.
 
Dan C said:
And there goes Frogfoot again.... dead ...
Click to expand...

Hi,

Please note the below outage.

New Outage

Outage title: Outage | JHB | Eastlondon - Vincent - Beaconbay | Down
Service Type: FTTH / FTTB
Outage ref (solid): FRG1519304
Impact start time: 2021-09-06 12:57
Impact end time: N/A
Impact: Down

Outage Update
06-09-2021
-- Logged to ME
 
Taking a quick moment to give Afrihost and their team on here a big thumbs up. I left Afrihost as a client back in 2012 as a result of service and quality issues. Came back in 2019 and have been on their fiber network since then.

It’s really great to be back. Support is easy to get hold of, but the main thing is my connection is rock solid. I haven’t had any notable downtime since I joined. The performance of the connection is great and it’s become one of those things I don’t need to think about. So, thanks Afrihost! I’ve also upgraded to the 500Mbps connection on OpenServe and it’s working wonderfully. Keep it up!
 
Chevauxza said:
Taking a quick moment to give Afrihost and their team on here a big thumbs up. I left Afrihost as a client back in 2012 as a result of service and quality issues. Came back in 2019 and have been on their fiber network since then.

It’s really great to be back. Support is easy to get hold of, but the main thing is my connection is rock solid. I haven’t had any notable downtime since I joined. The performance of the connection is great and it’s become one of those things I don’t need to think about. So, thanks Afrihost! I’ve also upgraded to the 500Mbps connection on OpenServe and it’s working wonderfully. Keep it up!
Click to expand...

Hi,

Thanks for the kind words. It's a honour to supply you with Pure Internet Joy!
 
Is it possible to see if there is an issue with a specific frogfoot line without plugging something directly into the ONT?

All 4 ONT lights are on, but no internet.

Unfortunately it's my parents line so troubleshooting is rather difficult. When my dad gets home from work I am going to get him to try another router. Other than that they are stuck until Sunday if I need to go and check things for them.
 
mr_norris said:
Is it possible to see if there is an issue with a specific frogfoot line without plugging something directly into the ONT?

All 4 ONT lights are on, but no internet.

Unfortunately it's my parents line so troubleshooting is rather difficult. When my dad gets home from work I am going to get him to try another router. Other than that they are stuck until Sunday if I need to go and check things for them.
Click to expand...

Do you get a lease?

I usually say if it's always been working and suddenly stops working something broke but as first line checks we have to rule out that the router, cable or computer using the net is not the cause before going to the line provider.
 
blunt said:
cool looks good now..

interesting results to new york

Click to expand...

Any better now?

50/50 result

12003211040.png
 
Why do I keep getting a new ip address from afrihost? I can see why I get a new one when I have had a power outage, but this is not the case in this instance. I had 3 ip addresses assigned to me in the last 24 hours, it happens sometimes when I am in the middle of streaming, suddenly starts to buffer then I lose the stream. I am using smartdnsproxy to overcome geoblocking and every time I get a new ip address this stops working until I log onto their website and authorize the new ip address, which is fine if I am around but if I am not there there are unhappy people until they can get hold of me to sort it out and get streaming going again.
 
Shamus said:
Why do I keep getting a new ip address from afrihost? I can see why I get a new one when I have had a power outage, but this is not the case in this instance. I had 3 ip addresses assigned to me in the last 24 hours, it happens sometimes when I am in the middle of streaming, suddenly starts to buffer then I lose the stream. I am using smartdnsproxy to overcome geoblocking and every time I get a new ip address this stops working until I log onto their website and authorize the new ip address, which is fine if I am around but if I am not there there are unhappy people until they can get hold of me to sort it out and get streaming going again.
Click to expand...

Hi,

That is not normal. If you are on Openserve you will only get a new IP when a new session is established. It could indicate your connection is dropping.

Can you pm me your email address to have a look?
 
Hi. Vuma Aeriel down in Wilro Park, Roodepoort. Just me, or general issue?
 
Shamus said:
Why do I keep getting a new ip address from afrihost? I can see why I get a new one when I have had a power outage, but this is not the case in this instance. I had 3 ip addresses assigned to me in the last 24 hours, it happens sometimes when I am in the middle of streaming, suddenly starts to buffer then I lose the stream. I am using smartdnsproxy to overcome geoblocking and every time I get a new ip address this stops working until I log onto their website and authorize the new ip address, which is fine if I am around but if I am not there there are unhappy people until they can get hold of me to sort it out and get streaming going again.
Click to expand...
Add a DDNS on to your router (like DynDNS or one built into your router) and update the DDNS name on SmartDNSProxy, then it updates your IP Address using the DDNS name. That should work as a workaround.
 
Chevauxza said:
Add a DDNS on to your router (like DynDNS or one built into your router) and update the DDNS name on SmartDNSProxy, then it updates your IP Address using the DDNS name. That should work as a workaround.
Click to expand...

We also provide free DDNS for clients on all networks except Vuma Reach and Vuma Trenched.
 
Chevauxza said:
Add a DDNS on to your router (like DynDNS or one built into your router) and update the DDNS name on SmartDNSProxy, then it updates your IP Address using the DDNS name. That should work as a workaround.
Click to expand...
Thanks, as you say that would be a workaround. Lets see waht Afrinatic comes up with, if there is a fault somewhere I would rather get it fixed than work around it.
 
Hi,

In the last 7 days, I have only been able to use my fibre line for 2.5 days. The rest of the time the speed is under 1 Mbps.

I have logged a call with Afrihost support. The line was reset, I rebooted the ONT and router, with no success. Afrihost logged a with Vumatel on Friday.

Each time I query the progress, I am told that they are waiting for feedback from Vumatel.

I have been rebooting the ONT every now - on Sunday afternoon the speed increased to a relatively decent 700Mbps. Today, the speed dropped again - my family have been complaining - not able to access any of the online services.

The speed test attached shows the latest status of the line.

With no response from Afrihost support - where do I turn to next?
 

Attachments

  • Screenshot 2021-09-08 191145 - Copy.png
    Screenshot 2021-09-08 191145 - Copy.png
    31.2 KB · Views: 28
Noo said:
Hi,

In the last 7 days, I have only been able to use my fibre line for 2.5 days. The rest of the time the speed is under 1 Mbps.

I have logged a call with Afrihost support. The line was reset, I rebooted the ONT and router, with no success. Afrihost logged a with Vumatel on Friday.

Each time I query the progress, I am told that they are waiting for feedback from Vumatel.

I have been rebooting the ONT every now - on Sunday afternoon the speed increased to a relatively decent 700Mbps. Today, the speed dropped again - my family have been complaining - not able to access any of the online services.

The speed test attached shows the latest status of the line.

With no response from Afrihost support - where do I turn to next?
Click to expand...

Hi,

Sorry for the issues you are experiencing.

Please dm me your email address so i can have a look at what might be causing the issues.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X