Afrihost - Pure Fibre Feedback Thread

[Sirius]

Hi, lately, I am getting an average 20Mb on my 30MB line for the past few days. Even at the witching hour, I get the same result

 

[AfriNatic]

Hi, lately, I am getting an average 20Mb on my 30MB line for the past few days. Even at the witching hour, I get the same result

Morning,

Can you confirm the FNO and line speed you have with us?

 

[Sirius]

I am using frogfoot and am on 30MB line

 

[AfriNatic]

I am using frogfoot and am on 30MB line

Drop me a pm with you email so I can just make sure everything is set to the correct line speed profiles.

 

[Rickster]

AH DNS just dropped then came online.

 

[mikewazar]

I've submitted a bug report/bounty via the web form, when can I expect a response. Also, do you guys pay or give me free months if I'm a customer?


@Charly

 

[AfriNatic]

I've submitted a bug report/bounty via the web form, when can I expect a response. Also, do you guys pay or give me free months if I'm a customer?


@Charly

I believe this submission creates a Dev ticket.

Did you get any response when submitting?

 

[Ecco]

Getting less then 1mbps on a 50mbps line.

Anybody else having issues. metrofibre

 

[Ecco]

Getting less then 1mbps on a 50mbps line.

Anybody else having issues. metrofibre

Reboot the router twice now. Results below:

 

[mikewazar]

I believe this submission creates a Dev ticket.

Did you get any response when submitting?

Yeah



Then my response bounced




Just gonna sell it to someone now lmao

 

[AfriNatic]

Reboot the router twice now. Results below:

View attachment 1148464

Morning,

Apologies for the late reply. Are you still experiencing slow speeds?

 

[AfriNatic]

Yeah

View attachment 1148514

Then my response bounced

View attachment 1148508


Just gonna sell it to someone now lmao

Hi,

I have requested our system engineer to fix our ticking system for the queue. Dev team is working in this queue so they will be able to assist.

 

[Ecco]

Morning,

Apologies for the late reply. Are you still experiencing slow speeds?

Morning. Contacted your support desk. Seems like the line is fine, got the required speed when connected directly to the ONT.

Seems like issue is the router or too many devices, not sure.

 

[AfriNatic]

Morning. Contacted your support desk. Seems like the line is fine, got the required speed when connected directly to the ONT.

Seems like issue is the router or too many devices, not sure.

Okay great. The issue resolved when you connected the router back? Which router is it?

 

[AfriNatic]

Yeah

View attachment 1148514

Then my response bounced

View attachment 1148508


Just gonna sell it to someone now lmao

This has been fixed now.

 

[Ecco]

Okay great. The issue resolved when you connected the router back? Which router is it?

Tenda N300. Getting much better speeds, but not 50mbps. Its now in the 30mbps range

 

[AfriNatic]

Tenda N300. Getting much better speeds, but not 50mbps. Its now in the 30mbps range

Connected directly to the ONT gives you full speed?

 

[Ecco]

Connected directly to the ONT gives you full speed?

Yes, when connected to the ONT getting 50mbps.

On wifi - not getting above 30mbps - any suggestions?

 

[wingnut771]

Yes, when connected to the ONT getting 50mbps.

On wifi - not getting above 30mbps - any suggestions?

Try different channels, 1 or 11.

 

[ADrunkTeddyBear]

Tenda N300. Getting much better speeds, but not 50mbps. Its now in the 30mbps range

Clarification, are you testing over wifi or ethernet?