Afrihost - Pure Fibre Feedback Thread

[cavedog]

I always saw joh1-4 even before the issues. Anyway, no issues since "we made some changes".

Well whatever they did it's fast now even on single thread.

 

[AfriNatic]

I cant be the only one on FF experiencing intermittent packet losses these last few days?

Hi,

Which area is the fibre line?

 

[harties]

Hi,

Which area is the fibre line?

Century City, CPT

 

[AfriNatic]

Century City, CPT

Not aware of any general issues. We need to log it for you again.

 

[harties]

Not aware of any general issues. We need to log it for you again.

Thanks, please do! On a Ethernet cable, have done the obvious reset router/10min reset etc

 

[AfriNatic]

Thanks, please do! On a Ethernet cable, have done the obvious reset router/10min reset etc

Can you just drop me a message again with your email and a MTR so I can log it for you?

 

[mikewazar]

My DIR-825 has been giving me problems, @AfriNatic if I do the pin software reset will it auto-configure from Afrihost config servers? Or should I send it in? Warranty ends in November :/

 

[AfriNatic]

My DIR-825 has been giving me problems, @AfriNatic if I do the pin software reset will it auto-configure from Afrihost config servers? Or should I send it in? Warranty ends in November :/

Morning,

It will not auto configure you would need to manually set it up.

 

[mikewazar]

Morning,

It will not auto configure you would need to manually set it up.

If I bring it into the walk-in centre because I believe it's a hardware fault will they assist me?

 

[AfriNatic]

If I bring it into the walk-in centre because I believe it's a hardware fault will they assist me?

Yes they will. If faulty they will replace it for you.

 

[AfriNatic]

Thanks to all our clients that Voted for the Afrihost App in the 2021 MTN App of the year awards.

Afrihost App won the People's choice Award.

 

[HauntingAngel]

Anyone else experiencing a problem with Openserve in PE? Line been down for about 15min.

 

[HauntingAngel]

Anyone else experiencing a problem with Openserve in PE? Line been down for about 15min.

Neighbour also off.

 

[HauntingAngel]

Anyone else experiencing a problem with Openserve in PE? Line been down for about 15min.

Nvm. Back for both of us.

 

[AfriNatic]

Nvm. Back for both of us.

Great stuff. Let me know if it happens again we should always log it if it happens.

 

[grant_cpt]

@AfriNatic Any reported issues in George, Garden Route over Frogfoot?

 

[AfriNatic]

@AfriNatic Any reported issues in George, Garden Route over Frogfoot?

Hi,

Yes there is currently an outage. Power related. Technicians en-route to investigate and possibly resolve with a generator.

Outage Update

Outage title: Outage | CPT | George Greater Area
Service Type: FTTH/FTTB
Outage ref (solid): FRG1547084
Impact start time: 23/09/2021 19:28
Impact: Down

Outage Update
23/09/2021
-- Escalated to ME and IP core
-- Power failure confirmed at George Node. Awaiting ETA for technicians to site.

 

[Go†h_Li†e°²]

Looks like Afrihost / Octotel is down Southern Suburbs again... 3 to 5 times a day now out completely, really over this BS service.

 

[AfriNatic]

We will be adding a notice now for degraded services in CPT.

We are still investigating the cause.

Vuma Reach, Vuma Aerial, Frogfoot, Octotel in CPT is affected.

 

[AfriNatic]

Looks like Afrihost / Octotel is down Southern Suburbs again... 3 to 5 times a day now out completely, really over this BS service.

We have applied a fix and is now monitoring stability. Apologies for the issues experienced.