Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
When downloading via SFTP - I seem to max the download at around 60mbit, however, uploads hit around 130mbit.

Are there currently issues with international capacity? I saw in an earlier thread you mentioned evenings only, but this is happening now.
 
Shad66 said:
When downloading via SFTP - I seem to max the download at around 60mbit, however, uploads hit around 130mbit.

Are there currently issues with international capacity? I saw in an earlier thread you mentioned evenings only, but this is happening now.
Click to expand...

Currently only between around 6pm to 10pm we notice slight increase in latency. Currently the speeds to interntional is as expected.
 
AfriNatic said:
Currently only between around 6pm to 10pm we notice slight increase in latency. Currently the speeds to interntional is as expected.
Click to expand...
My international is no faster outside peak hours either. It's slow all the time.
 
AfriNatic said:
Hi,

Is it slow to all destinations?
Click to expand...
Seems to be a general international thing, yeah. International download speeds can be anywhere from 60 to 450Mbps depending on the speed test server, but upload speeds are consistently poor with any of them. Typically 100-150Mbps.

Exactly like this one:
12965306698.png


Ping plot to mega.nz, which I'm uploading to at half the speed I should be:

Code: 
Target Name: mega.nz
         IP: 31.216.144.5
  Date/Time: 2022/03/30 11:54:04 AM - 2022/03/30 12:04:04 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    17    0    0,85    2,02    1,41  192.168.3.1 [192.168.3.1]
  2    16  100       0       0       0   [-]
  3    10    0   12,19   13,45   12,89  165-73-14-113.ip.afrihost.co.za [165.73.14.113]
  4    17    0   10,84   51,21   15,25  169-1-21-148.ip.afrihost.co.za [169.1.21.148]
  5    17    0   10,72   17,77   12,44  169-1-21-132.ip.afrihost.co.za [169.1.21.132]
  6    17    0   10,75   38,56   13,17  169-1-21-133.ip.afrihost.co.za [169.1.21.133]
  7    17    0   11,15   18,18   12,99  wdcnw-os-cer-1-wan.osnet.co.za [196.25.158.241]
  8    17    0  182,46  213,56  185,70  10.189.30.6 [10.189.30.6]
  9    17    0  182,70  186,82  183,93  be5994.agr21.mrs01.atlas.cogentco.com [149.14.126.225]
 10    17    0  182,30  210,68  186,91  mei-b5-link.ip.twelve99.net [62.115.179.96]
 11    17    0  184,28  186,99  185,13  ffm-bb2-link.ip.twelve99.net [62.115.124.60]
 12     3   67  185,21  185,21  185,21  ffm-b11-link.ip.twelve99.net [62.115.124.119]
 13    17    0  190,38  235,31  193,97  megalimited-svc081838-ic371719.ip.twelve99-cust.net [213.248.84.197]
 14    17    0  189,96  194,57  191,29  mega.nz [31.216.144.5]

Maybe not necessarily an Afrihost routing issue, but the lack of international speed is disappointing. I'm used to receiving international speed test results that more reasonably align with 500/250Mbps.
 
Hey @AfriGuy @AfriNatic !

I'm sorry if I was a bit fiery the other week. This issue has driven me mad, but I realize that it ain't you guys but rather Vumatel.

I'm still struggling with the packet loss issue on my fibre line. The Fibre Optics team requested some tests from me on Wednesday last week. I connected myself to the ONT and submitted everything as requested. I was contacted today via a phone call to say that Vumatel rejected my tests as "there is no proof they were conducted while connected directly to the Fibre ONT"

I've resubmitted the tests - this time including my taskbar in the photo - and also sent a photo of the laptop plugged into the ONT itself.

The ticket is #IOS-478-77728.

Is there anything you could do to escalate this back to Vumatel, and any hope of getting a technician out to my place?

Thank you again for all the assistance. I appreciate it a lot.
 
Bryn said:
Seems to be a general international thing, yeah. International download speeds can be anywhere from 60 to 450Mbps depending on the speed test server, but upload speeds are consistently poor with any of them. Typically 100-150Mbps.

Exactly like this one:
12965306698.png


Ping plot to mega.nz, which I'm uploading to at half the speed I should be:

Code: 
Target Name: mega.nz
         IP: 31.216.144.5
  Date/Time: 2022/03/30 11:54:04 AM - 2022/03/30 12:04:04 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    17    0    0,85    2,02    1,41  192.168.3.1 [192.168.3.1]
  2    16  100       0       0       0   [-]
  3    10    0   12,19   13,45   12,89  165-73-14-113.ip.afrihost.co.za [165.73.14.113]
  4    17    0   10,84   51,21   15,25  169-1-21-148.ip.afrihost.co.za [169.1.21.148]
  5    17    0   10,72   17,77   12,44  169-1-21-132.ip.afrihost.co.za [169.1.21.132]
  6    17    0   10,75   38,56   13,17  169-1-21-133.ip.afrihost.co.za [169.1.21.133]
  7    17    0   11,15   18,18   12,99  wdcnw-os-cer-1-wan.osnet.co.za [196.25.158.241]
  8    17    0  182,46  213,56  185,70  10.189.30.6 [10.189.30.6]
  9    17    0  182,70  186,82  183,93  be5994.agr21.mrs01.atlas.cogentco.com [149.14.126.225]
 10    17    0  182,30  210,68  186,91  mei-b5-link.ip.twelve99.net [62.115.179.96]
 11    17    0  184,28  186,99  185,13  ffm-bb2-link.ip.twelve99.net [62.115.124.60]
 12     3   67  185,21  185,21  185,21  ffm-b11-link.ip.twelve99.net [62.115.124.119]
 13    17    0  190,38  235,31  193,97  megalimited-svc081838-ic371719.ip.twelve99-cust.net [213.248.84.197]
 14    17    0  189,96  194,57  191,29  mega.nz [31.216.144.5]

Maybe not necessarily an Afrihost routing issue, but the lack of international speed is disappointing. I'm used to receiving international speed test results that more reasonably align with 500/250Mbps.
Click to expand...

Hi,

Our transit provider has rerouted some traffic over EASSy to try an improve the overall experience however it's not been as successful as we had hoped. The hardware upgrades at LINX have been ordered and should be installed before the 6th of April.
 
Jeronkey said:
Hey @AfriGuy @AfriNatic !

I'm sorry if I was a bit fiery the other week. This issue has driven me mad, but I realize that it ain't you guys but rather Vumatel.

I'm still struggling with the packet loss issue on my fibre line. The Fibre Optics team requested some tests from me on Wednesday last week. I connected myself to the ONT and submitted everything as requested. I was contacted today via a phone call to say that Vumatel rejected my tests as "there is no proof they were conducted while connected directly to the Fibre ONT"

I've resubmitted the tests - this time including my taskbar in the photo - and also sent a photo of the laptop plugged into the ONT itself.

The ticket is #IOS-478-77728.

Is there anything you could do to escalate this back to Vumatel, and any hope of getting a technician out to my place?

Thank you again for all the assistance. I appreciate it a lot.
Click to expand...

Hi,

I have added all the tests to a word document as requested by Vumatel and logged a ticket with them again. ISP-710046
 
Response from the ticket logged WRT packet loss to EU servers:
Good day,

I trust this mail finds you well.

Apologies for any issues that you are facing.

The issue has begun just after it leaves our network.

Thank you so much for your time and continued patience.
Again, please accept our humble apologies for any inconvenience caused.

Should you still need further assistance feel free to get ahold of us:
Click to expand...

So the above feels a lot like "not our problem you are on your own" but just said in a nice way.
 
atunguyd said:
Response from the ticket logged WRT packet loss to EU servers:


So the above feels a lot like "not our problem you are on your own" but just said in a nice way.
Click to expand...

vavyn said:
Tonight is kaka again.
View attachment 1280656
Click to expand...


Morning,

Apologies for the issues experienced.

Unfortunately the degraded international speeds is still ongoing. We are enaging with the vendor to push to the completion on the upgrades to the peering points at LINX.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X