Afrihost - Pure Fibre Feedback Thread

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jadiwolv said:
@AfriFella @AfriGuy

Hi please see twitch tracert, speedtest is perfect - cant stream higher than 180p without buffering

Tracing route to twitch.map.fastly.net [151.101.122.167]
over a maximum of 30 hops:

1 3 ms 2 ms <1 ms 192.168.0.1
2 116 ms 104 ms 120 ms 102-182-112-1.ip.afrihost.co.za [102.182.112.1]
3 62 ms 138 ms 164 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 64 ms 45 ms 110 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
5 257 ms 275 ms 295 ms te-0-0-0-15.luk-p1-tho.liquidtelecom.net [5.11.10.220]
6 156 ms 158 ms 154 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
7 154 ms 150 ms 154 ms xe-0-0-10-2.a01.londen12.uk.bb.gin.ntt.net [83.231.146.209]
8 158 ms 160 ms 222 ms ae-7.r05.londen12.uk.bb.gin.ntt.net [129.250.2.184]
9 155 ms 156 ms 158 ms ae-8.r25.londen12.uk.bb.gin.ntt.net [129.250.4.246]
10 163 ms 160 ms 157 ms ae-3.r02.parsfr02.fr.bb.gin.ntt.net [129.250.4.25]
11 162 ms 162 ms 164 ms 185.84.18.246
12 161 ms 166 ms 163 ms 151.101.122.167

Trace complete.


Tracing route to twitch.map.fastly.net [151.101.122.167]
over a maximum of 30 hops:

1 <1 ms 4 ms 2 ms 192.168.0.1
2 9 ms 11 ms * 102-182-112-1.ip.afrihost.co.za [102.182.112.1]
3 18 ms 7 ms 9 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 7 ms 8 ms 11 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
5 159 ms 156 ms 155 ms te-0-0-0-15.luk-p1-tho.liquidtelecom.net [5.11.10.220]
6 159 ms 159 ms * be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
7 154 ms 155 ms 155 ms xe-0-0-10-2.a01.londen12.uk.bb.gin.ntt.net [83.231.146.209]
8 159 ms 159 ms 159 ms ae-7.r05.londen12.uk.bb.gin.ntt.net [129.250.2.184]
9 157 ms 155 ms 157 ms ae-8.r25.londen12.uk.bb.gin.ntt.net [129.250.4.246]
10 158 ms 159 ms 158 ms ae-3.r02.parsfr02.fr.bb.gin.ntt.net [129.250.4.25]
11 165 ms 165 ms 165 ms 185.84.18.246
12 166 ms 162 ms 164 ms 151.101.122.167

Trace complete.
Click to expand...

Who is the fibre cable provider? 120ms on hop 2 is not normal and even a imcp time out on the trace route. You have line issues or your wifi is a problem because 3ms on your router is to high.
 
Nimz said:
@AfriFella @AfriMan would the Vuma fibre break affect Openserve clients?

I would think not however, my speeds have dropped to 1Mbps on 100Mbps line

8495444294.png

Wired connection
Click to expand...
1.35mbps on a 100mbps line is really not good at all. It seems that this issue is related to congestion on the Openserve network. When did this issue start? Is your connection better today?
 
jadiwolv said:
@AfriFella @AfriGuy

Hi please see twitch tracert, speedtest is perfect - cant stream higher than 180p without buffering

Tracing route to twitch.map.fastly.net [151.101.122.167]
over a maximum of 30 hops:

1 3 ms 2 ms <1 ms 192.168.0.1
2 116 ms 104 ms 120 ms 102-182-112-1.ip.afrihost.co.za [102.182.112.1]
3 62 ms 138 ms 164 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 64 ms 45 ms 110 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
5 257 ms 275 ms 295 ms te-0-0-0-15.luk-p1-tho.liquidtelecom.net [5.11.10.220]
6 156 ms 158 ms 154 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
7 154 ms 150 ms 154 ms xe-0-0-10-2.a01.londen12.uk.bb.gin.ntt.net [83.231.146.209]
8 158 ms 160 ms 222 ms ae-7.r05.londen12.uk.bb.gin.ntt.net [129.250.2.184]
9 155 ms 156 ms 158 ms ae-8.r25.londen12.uk.bb.gin.ntt.net [129.250.4.246]
10 163 ms 160 ms 157 ms ae-3.r02.parsfr02.fr.bb.gin.ntt.net [129.250.4.25]
11 162 ms 162 ms 164 ms 185.84.18.246
12 161 ms 166 ms 163 ms 151.101.122.167

Trace complete.


Tracing route to twitch.map.fastly.net [151.101.122.167]
over a maximum of 30 hops:

1 <1 ms 4 ms 2 ms 192.168.0.1
2 9 ms 11 ms * 102-182-112-1.ip.afrihost.co.za [102.182.112.1]
3 18 ms 7 ms 9 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 7 ms 8 ms 11 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
5 159 ms 156 ms 155 ms te-0-0-0-15.luk-p1-tho.liquidtelecom.net [5.11.10.220]
6 159 ms 159 ms * be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
7 154 ms 155 ms 155 ms xe-0-0-10-2.a01.londen12.uk.bb.gin.ntt.net [83.231.146.209]
8 159 ms 159 ms 159 ms ae-7.r05.londen12.uk.bb.gin.ntt.net [129.250.2.184]
9 157 ms 155 ms 157 ms ae-8.r25.londen12.uk.bb.gin.ntt.net [129.250.4.246]
10 158 ms 159 ms 158 ms ae-3.r02.parsfr02.fr.bb.gin.ntt.net [129.250.4.25]
11 165 ms 165 ms 165 ms 185.84.18.246
12 166 ms 162 ms 164 ms 151.101.122.167

Trace complete.
Click to expand...
It seems that there is congestion on the route to the twitch server but I am not sure if this is the only reason you are experiencing this buffering issue. Can you drop me a PM with your clientzone username so that I can investigate this quickly?
 
Fjorko said:
I will be doing the same . . . .
Click to expand...
Good luck.. One of the directors from afrihost contacted me to see if he could help when I had problems.. Any issues.. Just give me a shout and I'll put u in touch with him:)
 
Seeyou said:
Not that I expected you to get this resolved in 48 hours, but any feedback on this issue?
Click to expand...
I am so sorry I missed your post. I understand that we promised you that the issue will be sorted in 48hrs. However, that is not realistic since we don't control some parts of our network, I apologize for this. I have however escalated this issue to our technical director who is liaising with our upstream providers to optimize the routes. It is not clear how long this will take, but I am positive that it will be sorted soon.
 
Seeyou said:
Sooo.. nothing huh?
Click to expand...
I am so sorry I missed your post. I understand that we promised you that the issue will be sorted in 48hrs. However, that is not realistic since we don't control some parts of our network, I apologize for this. I have however escalated this issue to our technical director who is liaising with our upstream providers to optimize the routes. It is not clear how long this will take, but I am positive that it will be sorted soon.
 
AfriFella said:
I am so sorry I missed your post. I understand that we promised you that the issue will be sorted in 48hrs. However, that is not realistic since we don't control some parts of our network, I apologize for this. I have however escalated this issue to our technical director who is liaising with our upstream providers to optimize the routes. It is not clear how long this will take, but I am positive that it will be sorted soon.
Click to expand...

Thanks - I realised AfriGirl probably didn't understand the technical aspects when she made that promise, but I was hoping it would get kicked up the chain to someone who did. Glad to hear it has been - that's all I wanted.
 
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