Afrihost - Pure Fibre Feedback Thread

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JustJack said:
2c0f:f4c0:9028:8640:589b:ed78:dc03:44ee => afrihostza-jnb1 (2c0f:f4c0:9020::/44)
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Okay that is our new google caches and the traffic look healthy on them.

Can you install ipvfoo browser addon in edge, chrome or firefox and start a youtube video with stats for nerds open and click on the IPvFoo icon to see where the traffic is coming from like below.

ipvfoo_test.png
 
JustJack said:
Still dont know how long this must run
Download 915 kbps
Upload -
Ping 4.75 ms
Jitter 1.96ms
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Can you bypass the router completely and dial pppoe from your laptop/desktop connected directly to the ONT?

I think this is a router issue.
 
JustJack said:
I would need some direction on that
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JustJack said:
View attachment 1380875
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Okay you are served from the correct cache so we need to look at the router now.

You can plug the Ethernet cable out from the WAN port on the D-link and plug it into a laptop or desktop if possible.

Depending on the Operating system and assuming you are using windows just go to the settings > network & internet > Dial-up > New connection > Connect to the internet > PPPoE > enter the pppoe username and password. You can reset the password in CZ if needs be and complete the setup.

You should be connected to the internet now directly on the desktop/laptop. Test the speeds to see how it performs like this.
 
AfriNatic said:
Okay you are served from the correct cache so we need to look at the router now.

You can plug the Ethernet cable out from the WAN port on the D-link and plug it into a laptop or desktop if possible.

Depending on the Operating system and assuming you are using windows just go to the settings > network & internet > Dial-up > New connection > Connect to the internet > PPPoE > enter the pppoe username and password. You can reset the password in CZ if needs be and complete the setup.

You should be connected to the internet now directly on the desktop/laptop. Test the speeds to see how it performs like this.
Click to expand...
Could not establish a connection
 
Not sure what's happening. Packet loss and slow speed.

1662967747416.png
1662967756598.png
13662300786.png
 
No service light on my ONT since Friday night.
6 Call-me-backs, and a quadrillion power-offs of the ONT, and still no joy.
Apparently the re-provisioning by Vuma failed and they need to send a technician, still waiting and no communication from them whatsoever.

The most frustrating part is that each time I submit a Call-me-back I get a different story.
 
K T said:
No service light on my ONT since Friday night.
6 Call-me-backs, and a quadrillion power-offs of the ONT, and still no joy.
Apparently the re-provisioning by Vuma failed and they need to send a technician, still waiting and no communication from them whatsoever.

The most frustrating part is that each time I submit a Call-me-back I get a different story.
Click to expand...
Hi, please drop me a PM with your Account number or email address.
 
Afrigirl said:
Hi, please drop me a PM with your Account number or email address.
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Got home now and I see it is working again. Still no idea what the problem was, what was done to fix it or why it took so long, no communication whatsoever.
 
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