Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
Sousie said:
Is anyone else also experiencing heavy packet loss on Afrihost/Frogfoot the past weekend and today?

This is just a snippet from today and it is quite bad.
View attachment 1401965
Click to expand...

Hi

There was an outage logged over the weekend for degraded performance for the Western and Eastern Cape but has since been marked as resolved.


Outage Resolved

Outage Title: Outage | Regional | Western Cape | Degraded Services
Outage Ref(solid): FRG3149180
Impact Start Time: 2022-10-16 10:30:00
Impact Stop Time: 2022-10-16 11:04:00
Impact: Degraded

Outage Update:
2022-10-16
-- Core team is busy investigating the fault with the highest priority. More updates will be shared at 12:30.
-- There was a unicast flood event on the equipment. Team mitigated impact. Outage Resolved
-- More information to be provided in an RFO
 
AfriNatic said:
Hi

There was an outage logged over the weekend for degraded performance for the Western and Eastern Cape but has since been marked as resolved.


Outage Resolved

Outage Title: Outage | Regional | Western Cape | Degraded Services
Outage Ref(solid): FRG3149180
Impact Start Time: 2022-10-16 10:30:00
Impact Stop Time: 2022-10-16 11:04:00
Impact: Degraded

Outage Update:
2022-10-16
-- Core team is busy investigating the fault with the highest priority. More updates will be shared at 12:30.
-- There was a unicast flood event on the equipment. Team mitigated impact. Outage Resolved
-- More information to be provided in an RFO
Click to expand...
Thanks, it does not appear to be resolved though or I am having a different issue.

Since this morning have lost connection 3 times due to packet loss.
 
VPN connection to work has been dropping all morning long.
Play Xonotic over lunch time there were massive spikes in packet loss.
Just had a few minutes off, seems to be back now.

Frogfoot, Stellenbosch.
 
I just had an outage where at least google services didn't work for just over 5 minutes. On both Afrihost+Frogfoot as well as Afrihost+MTN.

Edit 15:04: Just had another 30 seconds outage.
 

Attachments

  • Screenshot from 2022-10-17 14-58-45-ping8.8.8.8.png
    Screenshot from 2022-10-17 14-58-45-ping8.8.8.8.png
    144.8 KB · Views: 15
seems like my google services are routing somewhere that gives me a 70ms response ping from CPT for a few days now.

Code: 
...
  7     4 ms     5 ms     5 ms  169-1-21-86.ip.afrihost.co.za [169.1.21.86]
  8     3 ms     3 ms     3 ms  100.64.80.54
  9     6 ms     4 ms     3 ms  169-1-2-242.ip.afrihost.capetown [169.1.2.242]
 10     7 ms     8 ms     4 ms  169-1-21-87.ip.afrihost.co.za [169.1.21.87]
 11    22 ms    21 ms    22 ms  100.127.2.174
 12    25 ms    22 ms    23 ms  72.14.216.130
 13    22 ms    22 ms    22 ms  74.125.245.209
 14    25 ms    25 ms    24 ms  74.125.245.214
 15    73 ms    74 ms    74 ms  172.253.67.33
 16    76 ms    80 ms    85 ms  108.170.237.163
 17    74 ms    73 ms    74 ms  108.170.253.145
 18    77 ms    75 ms    77 ms  72.14.238.159
 19    72 ms    71 ms    74 ms  mba01s09-in-f5.1e100.net [172.217.170.165]

anyone else?
 
blunt said:
seems like my google services are routing somewhere that gives me a 70ms response ping from CPT for a few days now.

Code: 
...
  7     4 ms     5 ms     5 ms  169-1-21-86.ip.afrihost.co.za [169.1.21.86]
  8     3 ms     3 ms     3 ms  100.64.80.54
  9     6 ms     4 ms     3 ms  169-1-2-242.ip.afrihost.capetown [169.1.2.242]
 10     7 ms     8 ms     4 ms  169-1-21-87.ip.afrihost.co.za [169.1.21.87]
 11    22 ms    21 ms    22 ms  100.127.2.174
 12    25 ms    22 ms    23 ms  72.14.216.130
 13    22 ms    22 ms    22 ms  74.125.245.209
 14    25 ms    25 ms    24 ms  74.125.245.214
 15    73 ms    74 ms    74 ms  172.253.67.33
 16    76 ms    80 ms    85 ms  108.170.237.163
 17    74 ms    73 ms    74 ms  108.170.253.145
 18    77 ms    75 ms    77 ms  72.14.238.159
 19    72 ms    71 ms    74 ms  mba01s09-in-f5.1e100.net [172.217.170.165]

anyone else?
Click to expand...

Hi

This hits our JHB core and then we hand it to Google in JHB who decides to take it to Mombasa Kenya.

Which services are you accessing?
 
F2006 said:
I have been running one since it started. I have not noticed any packetloss in the last 30min affecting my internet use.

Click to expand...

Sousie said:
Here is a short continues MTR, the packet loss seems to happen in burst. It is stable for a while then suddenly starts again for a few seconds.

View attachment 1402263
Click to expand...

Rouxenator said:
VPN connection to work has been dropping all morning long.
Play Xonotic over lunch time there were massive spikes in packet loss.
Just had a few minutes off, seems to be back now.

Frogfoot, Stellenbosch.
Click to expand...

kerbero said:
I just had an outage where at least google services didn't work for just over 5 minutes. On both Afrihost+Frogfoot as well as Afrihost+MTN.

Edit 15:04: Just had another 30 seconds outage.
Click to expand...

@Afrigirl Let's log faults for these clients and then we can esc to Frogfoot to see what might be causing this.

Please pm @Afrigirl your email address or account number so we can have a look.
 
AfriNatic said:
Hi

This hits our JHB core and then we hand it to Google in JHB who decides to take it to Mombasa Kenya.

Which services are you accessing?
Click to expand...
mail / search / drive - not an issue, but it was always in the 20's which was jhb direct.
 
blunt said:
mail / search / drive - not an issue, but it was always in the 20's which was jhb direct.
Click to expand...

I'm not seeing the same in JHB. Tested both v4 and v6 and it's getting traffic from JHB.

Have you tested v6 to see if there is a difference in routing?
 
AfriNatic said:
I'm not seeing the same in JHB. Tested both v4 and v6 and it's getting traffic from JHB.

Have you tested v6 to see if there is a difference in routing?
Click to expand...
I don't use ipv6, never worked well for me.

It is a DNS thing I see, tested against 169.1.1.1 and mail.google.com resolves to 172.217.170.5 whereas mine (controld.com) resolves to 172.217.170.165. The AH one stops in JHB.

I thought based on a previous comment by yourself (talking about Akamai) that dns wouldn't matter for Google, unless it's down to what IPs are advertised on their JHB node or something like that?

Either way, the benefit of controld outweighs the extra 50ms for me personally. I can always force all google.com subdomains to resolve at 169.1.1.1 like I did for akamai if it's an issue.
 
blunt said:
I don't use ipv6, never worked well for me.

It is a DNS thing I see, tested against 169.1.1.1 and mail.google.com resolves to 172.217.170.5 whereas mine (controld.com) resolves to 172.217.170.165. The AH one stops in JHB.

I thought based on a previous comment by yourself (talking about Akamai) that dns wouldn't matter for Google, unless it's down to what IPs are advertised on their JHB node or something like that?

Either way, the benefit of controld outweighs the extra 50ms for me personally. I can always force all google.com subdomains to resolve at 169.1.1.1 like I did for akamai if it's an issue.
Click to expand...

It shouldn't because it's based on the prefixes we announce to Google.

Very interesting. I wonder what control DNS is doing for google to route you to Kenya.

Can you check where your youtube traffic is coming from?
 
AfriNatic said:
It shouldn't because it's based on the prefixes we announce to Google.

Very interesting. I wonder what control DNS is doing for google to route you to Kenya.

Can you check where your youtube traffic is coming from?
Click to expand...
I just grabbed one of the googlevideo.com URL's from console while a video was playing and that goes to CPT

Code: 
Tracing route to rr2.sn-54gpivnu15-j2ul.googlevideo.com [169.1.4.9]
over a maximum of 30 hops:

  1     1 ms    <1 ms     *     rb2011.lan [192.168.88.1]
  2     6 ms     4 ms     7 ms  41.170.73.33
  3     9 ms     6 ms     8 ms  165-73-14-113.ip.afrihost.co.za [165.73.14.113]
  4    21 ms     7 ms     6 ms  169-1-21-132.ip.afrihost.co.za [169.1.21.132]
  5    46 ms     3 ms     3 ms  169-1-21-133.ip.afrihost.co.za [169.1.21.133]
  6    12 ms     6 ms     3 ms  169-1-21-86.ip.afrihost.co.za [169.1.21.86]
  7     6 ms     2 ms     3 ms  100.64.80.54
  8     4 ms     3 ms     3 ms  169-1-2-242.ip.afrihost.capetown [169.1.2.242]
  9     6 ms     6 ms     6 ms  169-1-21-87.ip.afrihost.co.za [169.1.21.87]
 10     4 ms     6 ms     5 ms  100.127.3.2
 11     5 ms     6 ms     3 ms  169-1-4-9.ip.afrihost.capetown [169.1.4.9]

but if I trace to just googlevideo.com it goes to mombasa again

Code: 
Tracing route to googlevideo.com [172.217.170.196]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  rb2011.lan [192.168.88.1]
  2     3 ms     4 ms     2 ms  41.170.73.33
  3     6 ms     7 ms     5 ms  165-73-14-113.ip.afrihost.co.za [165.73.14.113]
  4     6 ms     4 ms     6 ms  169-1-21-148.ip.afrihost.co.za [169.1.21.148]
  5     5 ms     6 ms     3 ms  169-1-21-132.ip.afrihost.co.za [169.1.21.132]
  6     7 ms     5 ms     5 ms  169-1-21-133.ip.afrihost.co.za [169.1.21.133]
  7     4 ms     6 ms     6 ms  169-1-21-86.ip.afrihost.co.za [169.1.21.86]
  8     3 ms     4 ms     2 ms  100.64.80.54
  9     7 ms     4 ms     5 ms  169-1-2-242.ip.afrihost.capetown [169.1.2.242]
 10     2 ms     5 ms     4 ms  169-1-21-87.ip.afrihost.co.za [169.1.21.87]
 11    24 ms    20 ms    21 ms  100.127.2.182
 12    23 ms    24 ms    21 ms  72.14.216.130
 13    23 ms    22 ms    22 ms  74.125.245.209
 14    24 ms     *       23 ms  74.125.245.210
 15    22 ms    22 ms    22 ms  209.85.250.191
 16    66 ms     *       69 ms  108.170.236.47
 17    75 ms    72 ms    73 ms  172.253.53.49
 18    74 ms    73 ms    72 ms  216.239.63.239
 19    72 ms    73 ms    73 ms  mba01s10-in-f4.1e100.net [172.217.170.196]
 
blunt said:
I just grabbed one of the googlevideo.com URL's from console while a video was playing and that goes to CPT

Code: 
Tracing route to rr2.sn-54gpivnu15-j2ul.googlevideo.com [169.1.4.9]
over a maximum of 30 hops:

  1     1 ms    <1 ms     *     rb2011.lan [192.168.88.1]
  2     6 ms     4 ms     7 ms  41.170.73.33
  3     9 ms     6 ms     8 ms  165-73-14-113.ip.afrihost.co.za [165.73.14.113]
  4    21 ms     7 ms     6 ms  169-1-21-132.ip.afrihost.co.za [169.1.21.132]
  5    46 ms     3 ms     3 ms  169-1-21-133.ip.afrihost.co.za [169.1.21.133]
  6    12 ms     6 ms     3 ms  169-1-21-86.ip.afrihost.co.za [169.1.21.86]
  7     6 ms     2 ms     3 ms  100.64.80.54
  8     4 ms     3 ms     3 ms  169-1-2-242.ip.afrihost.capetown [169.1.2.242]
  9     6 ms     6 ms     6 ms  169-1-21-87.ip.afrihost.co.za [169.1.21.87]
 10     4 ms     6 ms     5 ms  100.127.3.2
 11     5 ms     6 ms     3 ms  169-1-4-9.ip.afrihost.capetown [169.1.4.9]

but if I trace to just googlevideo.com it goes to mombasa again

Code: 
Tracing route to googlevideo.com [172.217.170.196]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  rb2011.lan [192.168.88.1]
  2     3 ms     4 ms     2 ms  41.170.73.33
  3     6 ms     7 ms     5 ms  165-73-14-113.ip.afrihost.co.za [165.73.14.113]
  4     6 ms     4 ms     6 ms  169-1-21-148.ip.afrihost.co.za [169.1.21.148]
  5     5 ms     6 ms     3 ms  169-1-21-132.ip.afrihost.co.za [169.1.21.132]
  6     7 ms     5 ms     5 ms  169-1-21-133.ip.afrihost.co.za [169.1.21.133]
  7     4 ms     6 ms     6 ms  169-1-21-86.ip.afrihost.co.za [169.1.21.86]
  8     3 ms     4 ms     2 ms  100.64.80.54
  9     7 ms     4 ms     5 ms  169-1-2-242.ip.afrihost.capetown [169.1.2.242]
 10     2 ms     5 ms     4 ms  169-1-21-87.ip.afrihost.co.za [169.1.21.87]
 11    24 ms    20 ms    21 ms  100.127.2.182
 12    23 ms    24 ms    21 ms  72.14.216.130
 13    23 ms    22 ms    22 ms  74.125.245.209
 14    24 ms     *       23 ms  74.125.245.210
 15    22 ms    22 ms    22 ms  209.85.250.191
 16    66 ms     *       69 ms  108.170.236.47
 17    75 ms    72 ms    73 ms  172.253.53.49
 18    74 ms    73 ms    72 ms  216.239.63.239
 19    72 ms    73 ms    73 ms  mba01s10-in-f4.1e100.net [172.217.170.196]
Click to expand...

Okay so the videos are served from our cache.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X