Afrihost - Pure Fibre Feedback Thread

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@AfriNatic

What's up with the increased MetroFibre pricing on your website and in Clientzone?
Haven't received any communications about this.
I was about to do a speed increase, but now I'm having second thoughts.
No other ISP is showing increased pricing for MetroFibre.
 
Old_Liver said:
@AfriNatic

What's up with the increased MetroFibre pricing on your website and in Clientzone?
Haven't received any communications about this.
I was about to do a speed increase, but now I'm having second thoughts.
No other ISP is showing increased pricing for MetroFibre.
Click to expand...

Do you have an example for me? I'm not aware the prices have changed recently.
 
and while we're on the topic of price, any news on the price changes for Octotel once their new speeds come into effect?
 
ABCpt said:
and while we're on the topic of price, any news on the price changes for Octotel once their new speeds come into effect?
Click to expand...

Not yet. We have confirmation that FrogFoot and Vuma Reach double speed promo is extended. Nothing about Octotel pricing yet
 
@Luke7777

FrogFoot extended.

Fibre Speed Upgrade Relief

We partnered with various Fibre providers to help Afrihost clients in these challenging times. We thought it would be great if you could upgrade your Fibre line speed at no extra cost for a couple of months. We hoped this would help in these uncertain times of COVID-19. A huge thank you and...
www.afrihost.com www.afrihost.com
 
Dreamer said:
@AfriNatic
Is this normal / okay to get the IP from Air Mobile?

View attachment 884178
Click to expand...

Yes it's normal. Right now IP address initially meant for Air Mobile has been allocated to fibre clients due to limited availability of IPv4 Addresses. With the boom of Vuma Reach an connections staying online for longer periods of time IPs has become a finite resource so we had to use the Air Mobile ip range.

It's not a different network it's just an IP.
 
So now my line is down waiting for Openserve to do the upgrade. How long does this take?
 
CaneMan said:
So now my line is down waiting for Openserve to do the upgrade. How long does this take?
Click to expand...

Good morning,

There shouldn't be any downtime. When it's upgraded or downgraded it will drop the pppoe session for about a minute and as soon as the router establishes a new connection it should work.
 
It has been down for almost an hour now. I did get a SMS message from you guys giving an order number saying Openserve will be in touch.
 
CaneMan said:
It has been down for almost an hour now. I did get a SMS message from you guys giving an order number saying Openserve will be in touch.
Click to expand...

Drop me your clientzone email via pm so I can have a look at the line quickly and the order status
 
Okay I see why.

The new speeds are live on the portal. You are being re-configured for 50/25Mbps
 
AfriNatic said:
@Luke7777

FrogFoot extended.

Fibre Speed Upgrade Relief

We partnered with various Fibre providers to help Afrihost clients in these challenging times. We thought it would be great if you could upgrade your Fibre line speed at no extra cost for a couple of months. We hoped this would help in these uncertain times of COVID-19. A huge thank you and...
www.afrihost.com www.afrihost.com
Click to expand...

So when will PE users see Double speed promo?
 
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