Afrihost - Pure Fibre Feedback Thread

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BayCityRoller said:
@AfriNatic - I think at the very least Afrihost (and other companies) should :
1. provide for the option of changing between SMS and e-mail to get the OTP's (without having to contact Afri. support channels) ;
2. look at implementing other widely used 2nd factor options like Google Authenticator, which changes user login codes every minute .... (I assume you know this already :unsure: )
dzone.com

Enabling Two-Factor Authentication for Your Web Application

A developer discusses the nature of two-factor authentication, i.e. how it works and why it is used, and then shows some code you can use to set it up.
dzone.com dzone.com
phpdudes.blogspot.com

Integrating Google Authenticator (2 Factor Authentication) into your PHP Website

Technical Blog for all PHP developers. Articles on Wordpress,cakephp,Codeigniter and Core php
phpdudes.blogspot.com phpdudes.blogspot.com

As a side note,. I've personally experienced not getting the SMS coming through when trying to login to your ClientZone, a number of times. Who's fault is that - Afri's for not sending it out, or the network operator for thereafter not passing it on ? (assuming this is how it works in the first place).

With Authenticator, there's always a code available to login with, wherever you are in the world.
Click to expand...


this is precisely why I wanted the delivery mechanism to be email instead of SMS.

and yes, using a secure third-party 2FA would be much better than sending SMSs over GSM
 
@AfriNatic Do you guys have onsite support?
While I dont believe this is an issue with my local network as everything is running on Cat6 cabling and on a gigabit lan, I've not had a noticeable increase in performance via the telephonic and email channels.

I've had this issue on and off for a while and the only time I pick up on it is if I use Steam. This is supposed to be a 1Gb link :

This is using JHB server :

1598118732236.png
This is using UK server :
1598119132179.png

Still nowhere close to what I should be getting but surely I should be getting better speeds locally.
 
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Jedi-Kalin said:
@AfriNatic Do you guys have onsite support?
While I dont believe this is an issue with my local network as everything is running on Cat6 cabling and on a gigabit lan, I've not had a noticeable increase in performance via the telephonic and email channels.

I've had this issue on and off for a while and the only time I pick up on it is if I use Steam. This is supposed to be a 1Gb link :

This is using JHB server :

View attachment 898192
This is using UK server :
View attachment 898198

Still nowhere close to what I should be getting but surely I should be getting better speeds locally.
Click to expand...

We don't unfortunately. Have you tried tried directly to the ONT?
 
We are seeing complaints coming in for FrogFoot in Richards Bay. We have notified FrogFoot of a possible outage.
 
AfriNatic said:
We don't unfortunately. Have you tried tried directly to the ONT?
Click to expand...
Thank you for your reponse.

I have tested directly via ONT, speedtests are good but Steam is still an issue.

Can you DM please and we can take it from there.
 
@AfriNatic
Hi I'm with vuma Villages/Aerial. I got the email that says I can keep my sadv price till next year may.

Last week Friday I decided I want 1000/100 more than I want to keep my old price.

Today I got an email saying the invoice was wrong for my vuma line. For me it doesn't matter since I decided not to keep the old price.

I'm just hoping the system doesn't send the same message to people who want to keep their old price till may2021.
 
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buyeye said:
@AfriNatic
Hi I'm vuma Villages/Aerial. I got the email that says I can keep my sadv price till next year may.

Last week Friday I decided I want 1000/100 more than I want to keep my old price.

Today I got an email saying the invoice was wrong for my vuma line. For me it doesn't matter since I decided not to keep the old price.

I'm just hoping the system doesn't send the same message to people who want to keep their old price till may2021.
Click to expand...

Did you get your upgrade order placed yet for 1Gbps?
 
Package change pending. I'm not in a hurry. Just concerned the system might get confused as who is staying on sadv pricing.
 
buyeye said:
Package change pending. I'm not in a hurry. Just concerned the system might get confused as who is staying on sadv pricing.
Click to expand...

Okay no problem I was actually keen to see what the portal shows for your line in terms of 1Gbps. It seems that the option is loaded but we aren't able to place an order for 1Gbps.
 
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