Afrihost - Pure Fibre Feedback Thread

[Aasvoël]

Has the latency improved at all?

Yes but it seems like some parts of the internet is broken.

 

[vavyn]

Received an email from Coolideas regarding TTConnect price change effective from 1 March 2021 for packages under 100Mbps. Will Afrihost be doing the same thing?

 

[AfriNatic]

Yes but it seems like some parts of the internet is broken.

We have isolated the issue and is trying to find a solution asap.

 

[ShakeelH]

Has the latency improved at all?

Latency better but still some packet loss on route.

 

[AfriNatic]

Latency better but still some packet loss on route.
View attachment 1009438
View attachment 1009440

We have found the issue. We are working on a fix however there is going to need to be some upgrades that needs to be done.

 

[Luke7777]

and now

 

[AfriNatic]

View attachment 1009476

Not bad except for that spike. Could just be the icmp that was dropped by that switch.

 

[AfriNatic]

Received an email from Coolideas regarding TTConnect price change effective from 1 March 2021 for packages under 100Mbps. Will Afrihost be doing the same thing?

Hi,

I'm not aware of changes to TT Connect. We are definitely one of the bigger network on TT Connect and I will have a chat to our ops manager to find out if there is any changes coming.

 

[Aasvoël]

We have found the issue. We are working on a fix however there is going to need to be some upgrades that needs to be done.

So when will the issue be fully resolved?

 

[ShakeelH]

Yeah I still can't play anything online.

 

[ShakeelH]

And then after 11pm the problem is gone again... what is this issue? Can you please shed some more light on it please @AfriNatic

 

[Aasvoël]

And then after 11pm the problem is gone again... what is this issue? Can you please shed some more light on it please @AfriNatic

Probably contention somewhere

 

[AfriNatic]

And then after 11pm the problem is gone again... what is this issue? Can you please shed some more light on it please @AfriNatic

Probably contention somewhere

Morning,

One of our NAP Africa peering ports have reached capacity. We are waiting for this port to be upgraded.

 

[ShakeelH]

Morning,

One of our NAP Africa peering ports have reached capacity. We are waiting for this port to be upgraded.

Thanks for the update and keep us posted with the progress.

 

[Aasvoël]

Morning,

One of our NAP Africa peering ports have reached capacity. We are waiting for this port to be upgraded.

Cool, so when can we expect our internet to be useable at night again?

 

[AfriNatic]

Thanks for the update and keep us posted with the progress.

Cool, so when can we expect our internet to be useable at night again?

We are hopeful to have the upgrades completed before the evening peak but I will confirm with Noc if it is going to be completed in time.

 

[JerryMungo]

Fibre is down in my area again today. PM incoming.

 

[skusku]

@AfriNatic Hoping there will be a price reduction with openserve on all the packages. When will we receive the good news ?

 

[AfriNatic]

@AfriNatic Hoping there will be a price reduction with openserve on all the packages. When will we receive the good news ?

Hi,

We are still reviewing the changes and once we have made any changes we will announce them.

 

[skusku]

Hi,

We are still reviewing the changes and once we have made any changes we will announce them.

Thanks