Definite outage again, Century City
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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You currently don't have connection?
Yes no connection, colleagues who are also on FF also confirmed.
Can you send me a pm with your email.
We are still investigating the outage with Frogfoot and it's not confirmed just yet where the issue might be.
Rouxenator
Dank meme lord
All good here, but thanks for the heads up.
For the last 3 years I was very happy with your service. I gies thatbwas simply becasue i never need to loga fault for an issue.
Your support is severely lacking and your call back feature is terrible. There is absolutely no follow through on an issue. The problem description is not even read before the call agent calls, what is the point of wasting your customers time to provide the description then in the first place
Since Friday i have had to log 5 callback requests, each time spepaking to a different agent and basically have to explain the issue each time.
Escalations or folluw through from afrihost is non existent and i have to followip each time, which is s8mply unacceptable. When i asked when willi get feedback the one agent said i will have to request another call back
At present i have an internet connection, getting half the rated speed, have jumpped through all the hoops of the support agents and now the fault is be8ng blamed on octotel, with now resolution whats soever
The half speed is not even half speed as it is almost unusable
Today i am very disappointed in afrihoat
Your support is severely lacking and your call back feature is terrible. There is absolutely no follow through on an issue. The problem description is not even read before the call agent calls, what is the point of wasting your customers time to provide the description then in the first place
Since Friday i have had to log 5 callback requests, each time spepaking to a different agent and basically have to explain the issue each time.
Escalations or folluw through from afrihost is non existent and i have to followip each time, which is s8mply unacceptable. When i asked when willi get feedback the one agent said i will have to request another call back
At present i have an internet connection, getting half the rated speed, have jumpped through all the hoops of the support agents and now the fault is be8ng blamed on octotel, with now resolution whats soever
The half speed is not even half speed as it is almost unusable
Today i am very disappointed in afrihoat
Hi,
Sorry for the bad experience you received.
Please drop me a pm with your email address so I can have a look for you.
I have a large amount of messages that I'm working through and will assist everyone asap.
Dm was sent yesterday already, also with no response
Sorry for the late reply. I have well over 40 message I'm working through to assist everyone asap.
minkukel
Expert Member
@AfriNatic
I did a downgrade on my linespeed last month, but is still showing as 500/250. I don't mind the speed and can afford the price. Just did the downgrade because I don't like wastage.
I did a downgrade on my linespeed last month, but is still showing as 500/250. I don't mind the speed and can afford the price. Just did the downgrade because I don't like wastage.
Hi,
Can you pm me your email. The order might have failed and requires manual processing.
minkukel
Expert Member
Sorry, meeting of 1 hour and 45 minutes.
@AfriNatic
Any feedback on this? This morning still connection issues. Ongoing since last week. Milnerton Area
Intermittent, cant connect to certain sites, then a few minutes later its fine. Been going on whole of last week. I wrote it off to load shedding but this morning again it happened.
Can you grab a continuous ping to 1.1.1.1 to show the issues you are experiencing? We need to log a fault for you if the line is giving you issues.
T
Will do so and report to the call center when it happens again. Thanks
Okay you can also let me know and I can log a fault.
Go†h_Li†e°²
Well-Known Member
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Anyone else have their Public IP switched to CGNAT/LSN today?
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Dan C
Honorary Master
FrogFoot down again in East London Beacon Bay 
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