Afrihost - Pure Fibre Feedback Thread

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AfriNatic said:
Morning,

The activation page usually only loads when our DHCP server has seen a new mac address from you.

Please make sure that no mac address is leaking to the ONT for our DHCP to pick it up. Might be the router that is also leaking them.
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Thanks AfriNatic, I got hold of a consultant on the whatsapp front, we went through some settings;
"Huawei 192.168.3.1 - Connection to internet option >> Go to MAC Clone>> Select PC MAC address>> Then Save"

For now this made the issue go away but I need to keep and eye on things today, especially once loadshedding is over and the ATB and router boot back up.

The consultant also logged a call with Octotel to investigate.
 
My mother just asked me who/where she can lay a complaint for poor service - both poor isp service and poor customer support service. They have been without internet since the 5th and have been given the run-around by every support member they have been in contact with. They always seem to 'misplace' the open tickets even though she has supplied them with reference numbers from the previous interactions so they all start over (again) with the same crap requesting photos of the router and ont.

Is there a specifics email address/contact person for this?
 
SykomantiS said:
My mother just asked me who/where she can lay a complaint for poor service - both poor isp service and poor customer support service. They have been without internet since the 5th and have been given the run-around by every support member they have been in contact with. They always seem to 'misplace' the open tickets even though she has supplied them with reference numbers from the previous interactions so they all start over (again) with the same crap requesting photos of the router and ont.

Is there a specifics email address/contact person for this?
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Can you send me a pm with the details so I can assist?
 
[mention]AfriNatic [/mention] have packet loss and odd speeds on my Xbox

Download : 59.82Mbps
Upload : 73.25Mbps
Ping: 190ms
Packet loss : 1%

I am cabled direct to the router

Vuma aerial 100/100
 
William1102 said:
[mention]AfriNatic [/mention] have packet loss and odd speeds on my Xbox

Download : 59.82Mbps
Upload : 73.25Mbps
Ping: 190ms
Packet loss : 1%

I am cabled direct to the router

Vuma aerial 100/100
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Was that test done on the xbox itself?
 
Anyone having send/receive issues with Gmail on Outlook? Getting all sorts of send/receive errors!! Don't think it's an Afrihost issue per say....
 
sand_man said:
Anyone having send/receive issues with Gmail on Outlook? Getting all sorts of send/receive errors!! Don't think it's an Afrihost issue per say....
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Hi guys incl @AfriNatic

I wanted advise about the Gizzu UPS. Am I correct in saying Mitsol’s huawei ONT is 12V and the AX3 Huawei Dual core router supplied by Afrihost is also 12V?

So that cable that comes with the Gizzu UPS is sufficient to power both the ONT and AX3 Huawei and I just need to set the output to 12V, correct?

Thanks for the assistance
 
moedawood said:
Hi guys incl @AfriNatic

I wanted advise about the Gizzu UPS. Am I correct in saying Mitsol’s huawei ONT is 12V and the AX3 Huawei Dual core router supplied by Afrihost is also 12V?

So that cable that comes with the Gizzu UPS is sufficient to power both the ONT and AX3 Huawei and I just need to set the output to 12V, correct?

Thanks for the assistance
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You can confirm on the Mitsol ONT power supply if it's 12v but I believe it should be.

The Gizzu comes with 3 x DC plugs and 1x D-link plug which is enough for most setups. Should power you for at least 6 hours especially when the Gizzu is still new. It might lose some battery life over time like anything that contains a battery.
 
I got my fibre about 8 months ago from Afrihost/Openserve. It was a neat installation with the box on the pole attached firmly and correct to the pole. Last week there was another installation done from the same to a house behind me. The box on the pole was skew after the second installation and today it dropped and is hanging loose.
1637074003082.png
 
minkukel said:
I got my fibre about 8 months ago from Afrihost/Openserve. It was a neat installation with the box on the pole attached firmly and correct to the pole. Last week there was another installation done from the same to a house behind me. The box on the pole was skew after the second installation and today it dropped and is hanging loose.
View attachment 1194170
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Logged a ticket for you with Openserve.
 
minkukel said:
I got my fibre about 8 months ago from Afrihost/Openserve. It was a neat installation with the box on the pole attached firmly and correct to the pole. Last week there was another installation done from the same to a house behind me. The box on the pole was skew after the second installation and today it dropped and is hanging loose.
View attachment 1194170
Click to expand...
Same happened to me. Ticket was logged with Openserve via Afrihost. Three months later still hanging on that thread. Every morning I just hope it's still there . Hopefully you have better luck than me.
 
MonkeysUncle said:
Same happened to me. Ticket was logged with Openserve via Afrihost. Three months later still hanging on that thread. Every morning I just hope it's still there . Hopefully you have better luck than me.
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The worst is the 2nd contractor pulled the fibre through the branches of 2 trees without cutting branches. If you look at the righthanside of the pic you will see the fibre going through the trees.
 
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