Afrihost - Pure Fibre Feedback Thread

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Fishzn said:
How does it work then? Ain't he off the clock now. Thought his after-hours support is in high priority issues etc..
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It was a tongue in cheek comment. :) It's just that @AfriNatic runs rings around the "normal" support.

Send him a PM with your clientzone email and what your problem is.
 
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AfriNatic said:
We have suffered damage in the DC after the cooling system failed and servers didn't shut down in time.

Server admin are attending to those servers in the data centre but it's a tedious process unfortunately.
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Thanks for the details.
Seems pretty wide spread on my bigger customers.

Should I get them to log requests for whatever they're still waiting for? Or no value in that?
 
You can but those servers are still down unfortunately.

It's quite a number of servers that are down but not all of the servers. Only a section in Gallo Manor Colo2 was affected.
 
wingnut771 said:
It was a tongue in cheek comment. :) It's just that @AfriNatic runs rings around the "normal" support. Send him a PM with your clientzone email and what your problem is.
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Lol, hard to tell sometimes :p

Yep for sure Afrinatic is elite, but don't want to abuse that privilege. We need him for when sh*t really hits the fan. So just wanted to be sure. I've worked support, and it can get rough when you're helping end users all the time, days, nights etc.
 
Hi, any update on the hosting issue will be appreciated please. My website has been down from 7PM last night.
Anything please.
 
Fishzn said:
Lol, hard to tell sometimes :p

Yep for sure Afrinatic is elite, but don't want to abuse that privilege. We need him for when sh*t really hits the fan. So just wanted to be sure. I've worked support, and it can get rough when you're helping end users all the time, days, nights etc.
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Definitely some sort of NLD outage on MetroFibre affecting Durban North as there is a number of tickets logged for Balito etc.

I have logged it for you. Once I receive any feedback I will revert back.
 
Hi @AfriNatic

I send you a PM about my ticket MFX-483-71007, order was placed last week and Openserve was there to enable the ONT but I haven't had feedback about the data side. Now I get told from support there is no Openserve coverage but the ONT is live and running. Please follow up on this for me. Thanks!
 
I would love to know what the real cost of loadshedding has been.
The effect that stage4+ has had is pretty insane on things like battery backup, in my datacentres the power systems dont charge up fully between outages and so the batteries just keep getting run lower and lower.
This then starts to drastically shorten their lifespan and systems start going down.
Im not saying that is what is happening here, but there are going to be connections in between that are going to suffer that same fate and no company can invest that much money into batteries without raising service prices to cover the investment. Catch 22 really.
 
@AfriNatic i have on fibre line that is on the 50mb up and down package. Only getting 50mbn down and 20 up. Can you have a look ?

1656659176724.png
 
@AfriNatic Do you know of any outages at the CapGate Node in the Western Cape? It's an Octotel issue, but as a Afrihost customer I'm hoping you provide details and offer additional information like a potential ETA on when it will be back up.

Thanks
 
W@P said:
@AfriNatic i have on fibre line that is on the 50mb up and down package. Only getting 50mbn down and 20 up. Can you have a look ?

View attachment 1338566
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Same on my side - was on the 20/10 package, which was supposed to bump up to 50/50 as part of the promo.

But its been 50/20 consistently via wireless or LAN connection. Have tried to resolve via the call center but it stays the same even after rebooting the router and Afrihost troubleshooting on their side. Last feedback was that it will take some time to go to 50/50.

I'll call them again to see what the issue is.
 
SR71 said:
@AfriNatic Do you know of any outages at the CapGate Node in the Western Cape? It's an Octotel issue, but as a Afrihost customer I'm hoping you provide details and offer additional information like a potential ETA on when it will be back up.

Thanks
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Hi,

I don't see a notice.

Are you currently down?
 
momo786 said:
Same on my side - was on the 20/10 package, which was supposed to bump up to 50/50 as part of the promo.

But its been 50/20 consistently via wireless or LAN connection. Have tried to resolve via the call center but it stays the same even after rebooting the router and Afrihost troubleshooting on their side. Last feedback was that it will take some time to go to 50/50.

I'll call them again to see what the issue is.
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Can you please send me a pm with your email address so I can investigate further for you?
 
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