Afrihost Uncapped ADSL Feedback (Pt2)

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My speeds have really improved over the last few days. After 6, I'm getting unshaped speeds.
.
 
Struggling to stream hulu where netflix is fine... Any suggestions? On Apple TV. Account currently unshaped on 4mb line
 
Guess I spoke to soon, my problems seem to be back in full swing:

<a href="http://www.speedtest.net/my-result/3050405459"><img src="http://www.speedtest.net/result/3050405459.png" /></a>

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Thomas>tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 7 ms 7 ms 7 ms 105-236-5-129-esr-lo.mtnbusiness.co.za [105.236.
5.129]
3 38 ms 39 ms 39 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 44 ms 48 ms 49 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 54 ms 57 ms 54 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 31 ms 31 ms 32 ms tb-cr-2.za--tb-cr-1.za-a.mtnns.net [196.44.31.5]

7 51 ms 51 ms 51 ms 196.44.31.106
8 63 ms 63 ms 62 ms ct-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.10
8]
9 57 ms 56 ms 57 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.69]

10 118 ms 114 ms 112 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
11 66 ms 68 ms 68 ms 196.30.1.39
12 66 ms 66 ms 67 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
13 73 ms 71 ms 70 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
14 62 ms * 56 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Thomas>tracert www.facebook.com

Tracing route to star.c10r.facebook.com [31.13.72.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 7 ms 7 ms 7 ms 105-236-5-129-esr-lo.mtnbusiness.co.za [105.236.
5.129]
3 52 ms 54 ms 53 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

4 32 ms 32 ms * tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 35 ms 36 ms 36 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 186 ms 173 ms 169 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 228 ms 232 ms 226 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
8 232 ms 226 ms 234 ms linx.br01.lhr1.tfbnw.net [195.66.225.69]
9 240 ms 234 ms 237 ms ae1.bb01.lhr2.tfbnw.net [31.13.30.174]
10 * 183 ms 182 ms ae0.pr02.lhr2.tfbnw.net [31.13.30.197]
11 185 ms 188 ms 196 ms po126.msw01.06.lhr2.tfbnw.net [74.119.77.47]
12 223 ms 224 ms 228 ms edge-star-shv-06-lhr2.facebook.com [31.13.72.81]


Trace complete.

C:\Users\Thomas>
 
result/3050405459]
3050405459.png
[/URL]
 
What the heck is going on with afrihost and their shaping? I used to have 1mb account and was never shaped, up to 100gb a month. Now on a 4mb line and being shaped to 18% after only 40gb day after day. Completely unacceptable if you ask me, might as well go back to a 1mb line as 18% of 4mb is just as unusable as 18% on 1mb....at least for what I use my internet for.

Are there any decent ISPs out there and if so who. Don't mind the odd shaping but it should at least remain usable, and no I haven't downloaded a single torrent in at least 6 months and never go over 100gb so I would not consider myself a heavy user.
 
someuser said:
What the heck is going on with afrihost and their shaping? I used to have 1mb account and was never shaped, up to 100gb a month. Now on a 4mb line and being shaped to 18% after only 40gb day after day. Completely unacceptable if you ask me, might as well go back to a 1mb line as 18% of 4mb is just as unusable as 18% on 1mb....at least for what I use my internet for.

Are there any decent ISPs out there and if so who. Don't mind the odd shaping but it should at least remain usable, and no I haven't downloaded a single torrent in at least 6 months and never go over 100gb so I would not consider myself a heavy user.
Click to expand...

They say time and time again that their shaping is NOT based on personal use but rather overall demand on the network! Why people keep saying oh i only dowloaded whatever amount and am being shaped bla bla blah really amazes me.

That being said afripeople. I am not shaped atm but please have a look at my speedtests and traceroutes. Something is not right. Thatnks in advnce
 
I am sorry, but if you cannot offer your clients more than 18% of what that are paying you for then you are either useless or just plain ripping them off and horribly over subscribed. When I signed up with them there was something I read about shaping being based on usage over some previous period. And why I should I be shaped by the same margins as someone who downloads 1000gb a month?

That's like getting the same fine for doing 140km/h as someone doing 220km/h. It's supposed to be a FAIR USAGE policy. Nothing fair about that.
 
someuser said:
I am sorry, but if you cannot offer your clients more than 18% of what that are paying you for then you are either useless or just plain ripping them off and horribly over subscribed. When I signed up with them there was something I read about shaping being based on usage over some previous period. And why I should I be shaped by the same margins as someone who downloads 1000gb a month?

That's like getting the same fine for doing 140km/h as someone doing 220km/h. It's supposed to be a FAIR USAGE policy. Nothing fair about that.
Click to expand...

They are probably paying more than you.
 
an excerpt from a neverending back-and-forth email with the afrihost support guy who is trying to help me

it is simple: something is broken with your uncapped. your claims that realtime services are not impeded at all is a load of hogwash. your own capped service outperforms the uncapped service for video streaming by several orders of magnitude.

i have no doubt that i will be downgrading my afrihost account to a capped account (and even there your options are carefully crafted to force a choice into uncapped, by omitting 150GB and 200GB capped bundles).

what am i supposed to do? you guys are super friendly, but three weeks (!!!) have passed and NOTHING! i reckon unfriendly, 4Mbps mweb uncapped was miles ahead of you guys and your 10Mbps uncapped. and that is sad, because i really like your guys' attitude. but what good is friendly, incompetent, service?

please give me a solution. i want 150GB bundled data. i am not planning to abuse P2P or NZB or VPN or any other nefarious abusive activities. i just want to be able to watch youtube! how hard can that be?

escalate this. please. i don't care what you do to fix it, as long as it's on your tab. send someone over to my house. lay fibre to my house. i don't care! i feel super cheated.

i have paid R900 this month and you gave me 25GB of data "gratis" because my uncapped sucked so much!

i have spent hours doing troubleshooting for you.

tell me, what do you expect me to do?
Click to expand...
 
Fudzy said:
Well I guess it's the cost of all-you-can-eat Internet. The kitchen can't keep up and the restaurant is hardly breaking even.
Click to expand...
I dont think that is fair. They have kept up with demand up until recently. They are working on a fix. Just be patient. I am a new customer and from my posts you can see that my experience has not been perfect. That being said, they have been extremely helpfull!
 
thomascmyk said:
I dont think that is fair. They have kept up with demand up until recently. They are working on a fix. Just be patient. I am a new customer and from my posts you can see that my experience has not been perfect. That being said, they have been extremely helpfull!
Click to expand...

Their customer service is top notch, I hope they increase their bandwidth soon rather than shape more users.

EDIT: My previous comment applies to all ISPs offering cheap uncapped, not just Afrihost.
 
It's 3:38am.... Shaping Policy: 18.8% Download/ 6.25% P2P....this is your best effort service?
 
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