Afrihost Uncapped ADSL Feedback (Pt2)

[AfriGuy]

even the above statetement confuses it self, some client may be shaped when the network is quiet, wtf, yet you say no user is individually shaped

OK, let me clear it up here. I can't go into exact detail as again, our shaping runs dynamically.
Let's asssume that our network is properly quiet and we have massive amounts of resources available to use. This is when we'll open up the flood gates. No clients will be shaped.

Things get a bit busier, the network starts to pick up. We start shaping from the top users down.
Please PM me if there are any further questions around this. I feel it's been covered more than often in this thread.

 

[sparke]

How so?
Shaping will only affect P2P and Download - not realtime. This is exactly why we have shaping on our network, to enable realtime services to be untouched.
This has been mentioned numerous times by both AfriMan and myself.

When the network isn't under load, we'll unshape as much as possible.

I agree to shaping but some customers are shaped more than others but you say it is not so

 

[AfriGuy]

If I may ask, what exactly is the difference?

Throttling:
Reaching xGB, slowing down your entire line. Realtime and non-realtime services will be affected. Based off rolling windows most of the time.

Shaping:
Looking at protocol specific traffic, slowing down where only necessary. On our network, also based off our overall network use at any given time as opposed to client specific usage.

 

[new_in_za2]

Throttling:
Reaching xGB, slowing down your entire line. Realtime and non-realtime services will be affected. Based off rolling windows most of the time.

Shaping:
Looking at protocol specific traffic, slowing down where only necessary. On our network, also based off our overall network use at any given time as opposed to client specific usage.

So because Afrihost only throttle all data that doesn't go to Nepal, they don't throttle. Afrihost marketing logic, ladies and gentlemen!

 

[AfriGuy]

Even if it were true that you only throttled certain 'types' of data transfers, then it's still throttling. However, you throttle everything. We know that Afrihost marketing REALLY wants everyone to think otherwise, but please, it's getting tiring to hear the same lie repeated over and over again.

But we don't throttle.
I believe this is exactly what your PM is about - you experiencing poor speeds and a poor performance on our network? As I mentioned, I need to take the time and look at this as an isolated incident and figure our where the slow downs are coming in.

I can promise you, it's not throttling. How can we throttle if throttling doesn't even exist on our network? Plus, we won't secretly throttle in the background and market the product as something else - we know better than that

 

[Dade Murphy]

If you ask me, lately I'd rather be slowed down according to personal usage rather than overall network strain. I see a lot of light users getting punished as a result of the overall network status.

 

[Type RSA]

FFS They (Afrihost) do not shape users individually like Mweb, they shape the network based on total load with prioritising certain services. Is that so hard to fathom?

Afrihost always came up with amicable solutions for everyone so I cannot see why there should be any fear that this is a long term problem.

So what, in your eyes, is a long term problem. This shaping has been the same since the 19th of September. That is over a month ago, with no hope in sight? I am praying everyday for the shaping to go away so I can move onto the 10mb home uncapped account. But there is no way in hell I will move back to the home account whilst this ridiculous shaping is still happening.

 

[AfriGuy]

So because Afrihost only throttle all data that doesn't go to Nepal, they don't throttle. Afrihost marketing logic, ladies and gentlemen!

I'm sorry, but I'm really missing your point here
I've replied to your other post regarding throttling. There are some clear differences here.

 

[AfriGuy]

So what, in your eyes, is a long term problem. This shaping has been the same since the 19th of September. That is over a month ago, with no hope in sight? I am praying everyday for the shaping to go away so I can move onto the 10mb home uncapped account. But there is no way in hell I will move back to the home account whilst this ridiculous shaping is still happening.

Again, we're working on every possible solution to have this sorted out. I know that we've let down a lot of clients recently
BTW - does Telkom have any feedback on your fault?

 

[Type RSA]

Again, we're working on every possible solution to have this sorted out. I know that we've let down a lot of clients recently
BTW - does Telkom have any feedback on your fault?

Nope, phoned me yesterday morning again to come to my house when they should be looking at the exchange.

Other Telkom techies already rocked up at my house and told me my line is fine it is at the exchange. But guessing there is no communication within Telkom itself?

 

[new_in_za2]

I'm sorry, but I'm really missing your point here
I've replied to your other post regarding throttling. There are some clear differences here.

OK, let's make it real clear here. Throttling is limiting the speed of an internet connection compared to its maximum throughput. You're saying that you're not throttling. Your argument for why you're not throttling is that you're only limiting the speed of data packets that are not going to Nepal, so hence it's not throttling. The amount of mental gymnastics required to get to such a conclusion is staggering, and I pity you for having to make such a claim in public.

 

[sparke]

OK, let me clear it up here. I can't go into exact detail as again, our shaping runs dynamically.
Let's asssume that our network is properly quiet and we have massive amounts of resources available to use. This is when we'll open up the flood gates. No clients will be shaped.

Things get a bit busier, the network starts to pick up. We start shaping from the top users down.
Please PM me if there are any further questions around this. I feel it's been covered more than often in this thread.

higher users first, that is sliding scale, you shape them if their usage is higher so it is based on usage, not their usage but everyones usage. throttling does not mean you throttle when a total amount of gigs its reach, it means you hard rate limit what ever it is you re limiting, the same way you hard limit the speed on your uncapped account, the 4mbps max speed is throttled to that limit. throttle is rate limit, so infact all your accounts are throttled to the speed you pay for, its it is throttle

 

[AfriGuy]

Nope, phoned me yesterday morning again to come to my house when they should be looking at the exchange.

Please let them run through their processes to identify the issues here. We'll also be in contact with both you and Telkom.

 

[sparke]

Bandwidth throttling is the intentional slowing of internet service by an internet service provider. It is a reactive measure employed in communication networks in an apparent attempt to regulate network traffic and minimize bandwidth congestion. Bandwidth throttling can occur at different locations on the network. On a local area network (LAN), a sysadmin may employ bandwidth throttling to help limit network congestion and server crashes. On a broader level, the internet service provider may use bandwidth throttling to help reduce a user's usage of bandwidth that is supplied to the local network.
Throttling can be used to actively limit a user's upload and download rates on programs such as video streaming, BitTorrent protocols and other file sharing applications, as well as even out the usage of the total bandwidth supplied across all users on the network. Bandwidth throttling is also often used in Internet applications, in order to spread a load over a wider network to reduce local network congestion, or over a number of servers to avoid overloading individual ones, and so reduce their risk of crashing, and gain additional revenue by compelling users on to more expensive pricing schemes where bandwidth is not throttled.

http://en.wikipedia.org/wiki/Bandwidth_throttling

 

[Type RSA]

Please let them run through their processes to identify the issues here. We'll also be in contact with both you and Telkom.

Thanks appreciate it.

 

[Type RSA]

Please let them run through their processes to identify the issues here. We'll also be in contact with both you and Telkom.

And I am trying to let them. But if they do not want to come when someone is home then what should I do? I told them before. I am only available over weekends. And that 2 techies have been at my house 2 weekends ago.

 

[AfriGuy]

OK, let's make it real clear here. Throttling is limiting the speed of an internet connection compared to its maximum throughput. You're saying that you're not throttling. Your argument for why you're not throttling is that you're only limiting the speed of data packets that are not going to Nepal, so hence it's not throttling. The amount of mental gymnastics required to get to such a conclusion is staggering, and I pity you for having to make such a claim in public.

I honestly think we can have this debate for days o.0
We'll shape P2P and downloads where needed while the rest of your connection will be at it's maximum.

Perhaps you guys should join our Open Day and have a chat with our Networking team and work out the nitty gritty
http://www.afrihost.com/microsites/openday/

 

[sparke]

Throttle has no relation to your usage it is a direct limitation of speed, overall or protocol specific. you claim so many times it is not based on usage and yet your facts state the opposite

 

[AfriGuy]

And I am trying to let them. But if they do not want to come when someone is home then what should I do? I told them before. I am only available over weekends. And that 2 techies have been at my house 2 weekends ago.

I'm afraid Telkom have very set times on when their techs are available. I too have had to take a day off to have a previous line fault sorted

 

[sparke]

I honestly think we can have this debate for days o.0
We'll shape P2P and downloads where needed while the rest of your connection will be at it's maximum.

Perhaps you guys should join our Open Day and have a chat with our Networking team and work out the nitty gritty
http://www.afrihost.com/microsites/openday/

I would rather speak to your legal team