Afrihost Uncapped ADSL Feedback

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Probably, Ive called Afrihost and for some reason, a port reset request failed so I think there may be an issue with telkom's equipment.

Oh well, at least I have internet
 
Zertop said:
Okay, This may be a somerset west issue then. Im also in S/W and its a small bunch of people having issues.
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Must be your area/ exchanges/ dslam's

It is working perfect.

MYBB Local
Test conducted on 21 April 2013 11:00:27

Download Speed: 7865 kbps (983.1 KB/sec transfer rate)
Upload Speed: 850 kbps (106.3 KB/sec transfer rate)
Latency: 39 ms

MYBB Inter:
Test conducted on 21 April 2013 11:02:26

Download Speed: 6262 kbps (782.8 KB/sec transfer rate)
Upload Speed: 819 kbps (102.4 KB/sec transfer rate)
Latency: 163 ms
 
Mmmm must be Bayview then.Im out in Helderberg Collage and it all started around 12.00 am :(
 
Somerset West

Zertop said:
Yup, It is. Afrihost has sent a ticket to Telkom to come check it out.
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I've had exactly the same problem in Somerset West since around midnight. @Zertop, did Afrihost mention how long it normally takes for these issues be be resolved?
 
@Chris11, Nope, they cant give a time. This isnt afrihost, its Telkom so we now have to wait for Telkom to get in gear.

The issues are still ongoing, but oh well
 
We apologize for the late response, but we have logged the issue with all relevant parties and we are awaiting feedback. Unfortunately with it being a Sunday some responses may not be as prompt as others.
 
Bar_Rat said:
They should have someone available its only common practice with a company that provides a service.
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They're not obligated to assist on these forums, you know. If you're looking for 24/7 support, phone the helpdesk. Their job isn't to hang around broadband forums everyday.
 
SirSlothXCI said:
They're not obligated to assist on these forums, you know. If you're looking for 24/7 support, then phone the helpdesk. Their job isn't to hang around broadband forums everyday.
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True, but Afriman did pop in, so +1 for going the extra mile.
 
I would like to thank Afrihost in the way that they are managing the situation.

Even though the speeds are still not right

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They are doing all they can to fix it.

Will just have to be patient
 
Experiencing the second of two heavy slowdowns in the last hour or so.
 
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