Its now 7 days since I spoke to Joey in your accounts department and I haven't heard from him or had a reply to my email. This takes the total time elapsed on this billing dispute to 6 months.
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- Thread starter AfriFella
- Start date
Its now 7 days since I spoke to Joey in your accounts department and I haven't heard from him or had a reply to my email. This takes the total time elapsed on this billing dispute to 6 months.
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Sorry to hear about that, snavem. Our accounts department has agreed to a refund amount and will be processing it this month. I'll ask them to touch base with you again tomorrow.
adamr
Executive Member
and again ... 
updates from Microsoft are timing out ... updates to my apps on my keep giving a network error ... gaming services like steam also cant connect
updates from Microsoft are timing out ... updates to my apps on my keep giving a network error ... gaming services like steam also cant connect
Nevermind, im retarded.
Swapped the upload and download rates by mistake.
Made the download rate 10KB/s and the upload rate 200KB/s
Not sure why they list the upload rate first...
Flying now.
Last edited:
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- Joined
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and again ...
updates from Microsoft are timing out ... updates to my apps on my keep giving a network error ... gaming services like steam also cant connect
That's not cool!
Which DNS are you using at the moment?
adamr
Executive Member
That's not cool!
Which DNS are you using at the moment?
Default dns
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Unsurprisingly, 12 days after you wrote this I haven't had a refund and Joey from your accounts department continues to ignore my emails. I am now at > 7 months since I raised this billing issue and all I have received so far are empty words.
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Our Accounts Team have committed to a refund, snavem. I'll pass your account through to them again.
Care to take a bet on whether they'll do anything as a result?
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Once our Accounts Team has decided on a course of action they will definitely follow through.
Clayman
Well-Known Member
My downloads from GitHub are timing out. My torrents are at 2KB/s on a 10Mbps Premium Uncapped account. Local downloads working fine. Afrihost, are you sure everything is ok??
Clayman
Well-Known Member
Using my Axxess 1GB account, Torrents back to normal and GitHub downloads flying. You definitely have an issue, AH.
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Sorry about the delayed reply here.
It does sound like you were experiencing some shaping. How are things running today?
Clayman
Well-Known Member
Sorry about the delayed reply here.
Shaped into the ground, literally.
When I tried to TurboCharge it said I was not being shaped. So what is actually going on here?
Probably time to move to Axxess, yes I know it's the same company but at least they are clear on when you are being shaped and what to expect.
Also cheaper.
Shame Afrihost, to lose a client of 7 years.
IziWhatNow
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Out of interest, which AH package are you on?
Clayman
Well-Known Member
Premium Uncapped 10Mbps. My line only gets up to 5Mbps.
IziWhatNow
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Oh wow, if it's premium then surely that shouldn't be shaping. And even if they did shape you to half the speed it should still run at the full 5mbs line speed you have