Afrihost Uncapped DSL Feedback

[Gekco]

Same issue again tonight

Same here

 

[CTBP]

Same here

Yup, streaming netflix and showmax was also a nightmare last night, didn't even bother trying to game.

 

[leto]

Slow speeds and packet loss yet again, starting at just after 4pm today (4mb uncapped Cape Town), whereas it is completely fine on the crystal web free trial account.

 

[Johnatan56]

At 10:30 full speed again, as soon as fibre is available in my area I am switching to another ISP. It is false advertising to say that Business uncapped is not shaped, when clearly it is.

They changed it at one point.

- Our intention is not to shape Business Uncapped packages, however shaping can be applied during times of network congestion. When applied, only non-realtime, non-interactive services will be affected by shaping, to offer the best possible experience to users when network resources are strained. Business Uncapped users also have access to the Business Optimisation feature in ClientZone, which restricts P2P traffic specifically to ensure that business-critical services perform at the highest possible levels.
https://www.afrihost.com/site/product/dsl_uncapped_bundles#get-4mbps-business-bundle

 

[Nanfeishen]

Same here. It's quite clear that it's shaping. The only ones not admitting to the congestion are Afrihost

Standard business practice in S.A., the "fault" is always with the customer.

 

[CTBP]

Ping: 143ms
Download: 4.12Mbps
Upload: 0.53Mbps

Pathetic for a 8Mbs "Business Uncapped" struggling to load websites and I won't even waste my time trying to stream, I will pull my own hair out.

 

[Gekco]

It's become almost as bad as dial-up now. Web pages take forever to load.

 

[Nanfeishen]

Amazing , hit pause then resume on Down Them All through Firefox , and watch a download go from over 400KB/s on a 4MG Business Line to just about 12Kb/s over a few seconds. One can actually see the shaping slowing down the speed.

 

[Gekco]

https://speedtest.mybroadband.co.za/result/1647639

Ping 2733ms Download 0.05Mbps Upload 0Mbps

tracert www.thegaurdian.com

Tracing route to www.thegaurdian.com [103.224.182.249]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * 92 ms 207 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 255 ms 130 ms 161 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 176 ms 47 ms 53 ms 41.164.52.40
6 296 ms 134 ms 19 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
7 421 ms 177 ms 474 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
8 395 ms 365 ms 390 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
9 314 ms 359 ms 463 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 166 ms 166 ms 166 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 330 ms 389 ms 469 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 * * * Request timed out.
13 363 ms 317 ms 340 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 * * * Request timed out.
15 367 ms 457 ms 430 ms vl-6.car1.SanDiego1.Level3.net [4.69.146.70]
16 * * 382 ms CASTLE-ACCE.car1.SanDiego1.Level3.net [4.53.121.70]
17 * * * Request timed out.
18 * 399 ms 410 ms lb-182-249.above.com [103.224.182.249]

Trace complete.

 

[CTBP]

Ping: 1436ms
Download: 3.47Mbps
Upload: 0.7Mbps

Nice

If I don't receive a proper explanation tomorrow from Afrihost my cancellation is in, this is happening every weekend now.

 

[CTBP]

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.ign.com

Tracing route to e1173.a.akamaiedge.net [104.94.81.107]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 124 ms 111 ms 114 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 22 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 23 ms 22 ms 22 ms vox.ixp.capetown [196.10.140.69]
7 23 ms 22 ms 23 ms 41.193.120.41
8 33 ms 32 ms 33 ms 41.193.106.105
9 84 ms 81 ms 82 ms 41.193.106.97
10 117 ms 125 ms 131 ms 41.193.106.101
11 45 ms 38 ms 38 ms 41.193.32.198
12 108 ms 112 ms 114 ms 41.193.119.86
13 143 ms 144 ms 140 ms a104-94-81-107.deploy.static.akamaitechnologies.com [104.94.81.107]

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 39 ms 21 ms 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 22 ms 22 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 29 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 38 ms 38 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 70 ms 83 ms 95 ms cloudflare.ixp.joburg [196.60.8.198]
8 160 ms 159 ms 159 ms 104.20.10.169

Trace complete.

C:\Windows\System32>

 

[adamr]

What's ironic afrihost.com itself takes forever to just display . I took a video of it. Best way to upload the video ?

 

[Soprono]

Ironic that today I spoke to help and support on the issue and got given a capped account to test with but it seems as if my speed for tonight is as it should be thus far.

This could be coupled with the fact that Sunday's are generally less usage days. Upload to PSN is still terrible.

 

[renagade-wolf]

Wow, again broken with viewing websites, took at least 10 min to get this far to post this message

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=55 time=154 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=55 time=123 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=51 time=47 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=51 time=43 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=51 time=50 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=51 time=43 ms
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

  1	10.0.0.2          	1 ms      	1 ms      	1 ms      	
  2	Request timed out 	*         	*         	*         	
  3	169.1.5.1         	163 ms    	142 ms    	150 ms    	
  4	169.1.5.1         	28 ms     	26 ms     	26 ms     	
  5	169.1.5.1         	24 ms     	24 ms     	24 ms     	
  6	172.18.1.1        	24 ms     	
   	41.164.52.4       	25 ms     	25 ms     	
  7	41.160.0.2        	158 ms    	44 ms     	140 ms    	
  8	41.160.0.2        	43 ms     	44 ms     	
   	41.169.57.2       	46 ms     	
  9	41.169.57.2       	55 ms     	
   	169.1.5.7         	43 ms     	138 ms    	
 10	169.1.5.7         	157 ms    	44 ms     	
 11	169.1.5.7         	44 ms     	
   	169.1.21.5        	181 ms    	
 12	197.242.144.1     	148 ms    	


traceroute -n 8.8.8.8

  1	10.0.0.2          	1 ms      	1 ms      	1 ms      	
  2	Request timed out 	*         	*         	*         	
  3	169.1.5.1         	27 ms     	147 ms    	
   	Request timed out 	*         	
  4	169.1.5.2         	148 ms    	
   	169.1.21.6        	24 ms     	27 ms     	
  5	8.8.8.8           	103 ms    	
   	169.1.5.1         	25 ms     	29 ms     	
  6	169.1.21.2        	142 ms    	
   	169.1.5.2         	154 ms    	
  7	72.14.239.3       	53 ms     	43 ms     	
  8	8.8.8.8           	55 ms     	54 ms     	


DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 104.20.30.244


nslookup www.google.com

Name:	www.google.com
Address: 169.1.2.88


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

C:\Users>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 23ms, Average = 22ms

C:\Users>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2
  2     *        *        *     Request timed out.
  3   159 ms   165 ms   164 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    25 ms    24 ms    25 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  5    27 ms    24 ms    24 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6   150 ms   142 ms   153 ms  169-1-21-29.ip.afrihost.co.za [169.1.21.29]
  7    40 ms    40 ms    40 ms  cloudflare.ixp.joburg [196.60.8.198]
  8    40 ms     *       39 ms  104.20.10.169

Trace complete.

And don't blame my exchange youtube is streaming just fine, it is just everything else that is horribly broken



Speed.io results

 

[Gekco]

Download speed until it breaks... 3.4 KB/s - 406 KB of 255 MB, 21 hours left

 

[adamr]

Now it's horribly broken ... All pages are loading forever

 

[Soprono]

Like clockwork this Sh#%

 

[Gekco]

Now it's horribly broken ... All pages are loading forever

Including this one.

It seems Afrihost's idea of shaping is whitelisting certain sites only. FaceBook is working just fine.
I can stream YouTube at 1080p without any issues, but almost everything else has gone to hell.

 

[renagade-wolf]

I have started chrome network debugger on afrihost.com will upload when its done loading the page.

 

[Reaper1242]

Just doesn't fail. Every single bloody night. And still you deny a problem.

You've made my decision easy. You simply don't care anymore. Time to end my 6+ year relationship with you and move on.