Afrihost Uncapped DSL Feedback

AfriGenie said:
Similar symptons may point to a similar cause, but this isn't always the case. I'm by no means refuting that you aren't having a good experience, I'm just saying I can't make any assumptions.

Our Critical Care Team is able to work with each Client individually to identify the specific problem you are experiencing and then they can work with you directly to ensure that you have the best experience possible on your connection.
Click to expand...

Why after all my support requests and my cancellation threat did no one offer to get critical care to contact me?
 
@AfriGenie

No point in doing anything at the moment while we are not experiencing the issues that everyone here has described at length and the time periods when they occur.

We have two accounts with Afrihost. Business Uncapped at work and Premium uncapped at home. When the mess was happening last night, I logged in to the Business via TeamViewer and the exact same issues were being experienced on that network as at home. I was the only one active on both networks.

Trace routes and ping reports have been supplied by multiple users ad-naseum.

Afrihost, what is your plan to fix this as it is definitely not a user related or isolated issue?
 
AfriGenie said:
:( That's not cool at all!

When did you send the SMS? More or less.
Click to expand...

Just before I cancelled my DSL and hosting services and moved to an ISP where I am able to use the services I pay for.
 
Reaper1242 said:
Why after all my support requests and my cancellation threat did no one offer to get critical care to contact me?
Click to expand...

I'm not sure, there is an escalation process that our Team should follow. I've passed your details onto our Critical Care Team, they will be contacting you shortly.
 
AfriGenie said:
I'm not sure, there is an escalation process that our Team should follow. I've passed your details onto our Critical Care Team, they will be contacting you shortly.
Click to expand...

But I haven't given you any details?
 
Reaper1242 said:
But I haven't given you any details?
Click to expand...

My apologies. :( I sent renagade-wolf's details to our Critical Care Team.

If you can PM your details I'll send that to the Critical Care Team as quickly as possible.
 
I love how the Afrihost representatives cherry pick which posts that they respond to, trying to perpetuate the narrative of shifting the blame away from them. These issues aren't happening in a vacuum, your clients know this, get more capacity or start losing clients - your choice.
 
leto said:
I love how the Afrihost representatives cherry pick which posts that they respond to, trying to perpetuate the narrative of shifting the blame away from them. These issues aren't happening in a vacuum, your clients know this, get more capacity or start losing clients - your choice.
Click to expand...

:(

We take each issue raised here very seriously, but unfortunately I can't make any assumptions on what the cause of the problem may be.

That's why troubleshooting the issue is very important.
 
leto said:
I love how the Afrihost representatives cherry pick which posts that they respond to, trying to perpetuate the narrative of shifting the blame away from them. These issues aren't happening in a vacuum, your clients know this, get more capacity or continue bleeding clients - your choice.
Click to expand...

FIFY
 
Now to go home and enjoy a couple of hours of streaming before it all goes to hell.
 
Here we go again 4:25pm:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.ign.com

Tracing route to e1173.a.akamaiedge.net [88.221.245.224]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 22 ms 20 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 27 ms 22 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 23 ms 22 ms 22 ms 41.164.52.40
7 22 ms 23 ms 21 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 172 ms 171 ms 172 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 171 ms 173 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
10 186 ms 173 ms 171 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 166 ms 165 ms 166 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 165 ms 172 ms 166 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 * 172 ms 170 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 169 ms 169 ms 175 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 165 ms 166 ms 166 ms be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
16 166 ms 165 ms 166 ms be2871.ccr42.lon13.atlas.cogentco.com [154.54.58.185]
17 172 ms 171 ms 171 ms be2792.ccr21.lon02.atlas.cogentco.com [154.54.57.106]
18 171 ms 171 ms 171 ms 149.6.148.130
19 183 ms 183 ms 184 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
20 182 ms 191 ms 181 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
21 179 ms 181 ms 180 ms csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
22 180 ms 179 ms 179 ms 197.96.177.148
23 189 ms 179 ms 179 ms a88-221-245-224.deploy.akamaitechnologies.com [88.221.245.224]

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 26 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 30 ms 21 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 60 ms 37 ms 38 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 39 ms 38 ms 38 ms cloudflare.ixp.joburg [196.60.8.198]
8 39 ms 38 ms 37 ms 104.20.9.169

Trace complete.

C:\Windows\System32>tracert www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [52.48.44.196]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 25 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 22 ms 21 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 22 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 22 ms 21 ms 22 ms 41.164.52.40
7 22 ms 23 ms 23 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 171 ms 172 ms 171 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 171 ms 171 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
10 173 ms 171 ms 172 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 175 ms 172 ms 172 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 178 ms 177 ms 177 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 177 ms 173 ms 171 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 177 ms 176 ms 176 ms ldn-b5-link.telia.net [62.115.9.173]
15 176 ms 176 ms 176 ms ldn-bb2-link.telia.net [213.155.132.196]
16 179 ms 182 ms 182 ms ldn-b1-link.telia.net [62.115.125.241]
17 178 ms 176 ms 177 ms a100-ic-314170-ldn-b1.c.telia.net [213.248.104.222]
18 * * * Request timed out.
19 * * * Request timed out.
20 195 ms 195 ms 194 ms 176.32.106.14
21 212 ms 220 ms 191 ms 52.93.6.136
22 * * * Request timed out.
23 * * * Request timed out.
24 * 190 ms 202 ms 52.93.7.123
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.11]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 25 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 21 ms 23 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 24 ms 22 ms 42 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 38 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 44 ms 39 ms 39 ms showmax.ixp.joburg [196.46.25.14]
8 38 ms 38 ms 38 ms fe01.za.showmax.cc [169.255.192.11]

Trace complete.

C:\Windows\System32>

Speedtest:

Ping: 22ms
Download: 6.07Mbps
Upload: 0.63Mbps

Use to get 7.5Mbs

Once again streaming Showmax and Netflix is a nightmare
 
P2P is basically frozen, steam downloads are fine, browsing is slow.
 
dj2381 said:
Here we go again 4:25pm:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.ign.com

Tracing route to e1173.a.akamaiedge.net [88.221.245.224]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 22 ms 20 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 27 ms 22 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 23 ms 22 ms 22 ms 41.164.52.40
7 22 ms 23 ms 21 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 172 ms 171 ms 172 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 171 ms 173 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
10 186 ms 173 ms 171 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 166 ms 165 ms 166 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 165 ms 172 ms 166 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 * 172 ms 170 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 169 ms 169 ms 175 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 165 ms 166 ms 166 ms be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
16 166 ms 165 ms 166 ms be2871.ccr42.lon13.atlas.cogentco.com [154.54.58.185]
17 172 ms 171 ms 171 ms be2792.ccr21.lon02.atlas.cogentco.com [154.54.57.106]
18 171 ms 171 ms 171 ms 149.6.148.130
19 183 ms 183 ms 184 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
20 182 ms 191 ms 181 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
21 179 ms 181 ms 180 ms csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
22 180 ms 179 ms 179 ms 197.96.177.148
23 189 ms 179 ms 179 ms a88-221-245-224.deploy.akamaitechnologies.com [88.221.245.224]

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 26 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 30 ms 21 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 60 ms 37 ms 38 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 39 ms 38 ms 38 ms cloudflare.ixp.joburg [196.60.8.198]
8 39 ms 38 ms 37 ms 104.20.9.169

Trace complete.

C:\Windows\System32>tracert www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [52.48.44.196]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 25 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 22 ms 21 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 22 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 22 ms 21 ms 22 ms 41.164.52.40
7 22 ms 23 ms 23 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 171 ms 172 ms 171 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 171 ms 171 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
10 173 ms 171 ms 172 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 175 ms 172 ms 172 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 178 ms 177 ms 177 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 177 ms 173 ms 171 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 177 ms 176 ms 176 ms ldn-b5-link.telia.net [62.115.9.173]
15 176 ms 176 ms 176 ms ldn-bb2-link.telia.net [213.155.132.196]
16 179 ms 182 ms 182 ms ldn-b1-link.telia.net [62.115.125.241]
17 178 ms 176 ms 177 ms a100-ic-314170-ldn-b1.c.telia.net [213.248.104.222]
18 * * * Request timed out.
19 * * * Request timed out.
20 195 ms 195 ms 194 ms 176.32.106.14
21 212 ms 220 ms 191 ms 52.93.6.136
22 * * * Request timed out.
23 * * * Request timed out.
24 * 190 ms 202 ms 52.93.7.123
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.11]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 25 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 21 ms 23 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 24 ms 22 ms 42 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 38 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 44 ms 39 ms 39 ms showmax.ixp.joburg [196.46.25.14]
8 38 ms 38 ms 38 ms fe01.za.showmax.cc [169.255.192.11]

Trace complete.

C:\Windows\System32>

Speedtest:

Ping: 22ms
Download: 6.07Mbps
Upload: 0.63Mbps

Use to get 7.5Mbs

Once again streaming Showmax and Netflix is a nightmare
Click to expand...

Starting early I see. Still fine my side for now.

And where is @Afrigenie now it's happening?
 
AfriGenie said:
:(

We take each issue raised here very seriously, but unfortunately I can't make any assumptions on what the cause of the problem may be.

That's why troubleshooting the issue is very important.
Click to expand...

Then why aren't you listening to the many people here who are demonstrating that the issue is very clearly afrihost's side? We are past the stage of making assumptions, we are waiting for you guys to admit responsibility and fix the issue. Just like I'm waiting for my internet to likely become unusable in the next hour if the current trend continues.
 
dj2381 said:
Here we go again 4:25pm:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.ign.com

Tracing route to e1173.a.akamaiedge.net [88.221.245.224]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 22 ms 20 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 27 ms 22 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 23 ms 22 ms 22 ms 41.164.52.40
7 22 ms 23 ms 21 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 172 ms 171 ms 172 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 171 ms 173 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
10 186 ms 173 ms 171 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 166 ms 165 ms 166 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 165 ms 172 ms 166 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 * 172 ms 170 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 169 ms 169 ms 175 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 165 ms 166 ms 166 ms be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
16 166 ms 165 ms 166 ms be2871.ccr42.lon13.atlas.cogentco.com [154.54.58.185]
17 172 ms 171 ms 171 ms be2792.ccr21.lon02.atlas.cogentco.com [154.54.57.106]
18 171 ms 171 ms 171 ms 149.6.148.130
19 183 ms 183 ms 184 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
20 182 ms 191 ms 181 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
21 179 ms 181 ms 180 ms csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
22 180 ms 179 ms 179 ms 197.96.177.148
23 189 ms 179 ms 179 ms a88-221-245-224.deploy.akamaitechnologies.com [88.221.245.224]

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 26 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 30 ms 21 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 60 ms 37 ms 38 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 39 ms 38 ms 38 ms cloudflare.ixp.joburg [196.60.8.198]
8 39 ms 38 ms 37 ms 104.20.9.169

Trace complete.

C:\Windows\System32>tracert www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [52.48.44.196]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 25 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 22 ms 21 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 22 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 22 ms 21 ms 22 ms 41.164.52.40
7 22 ms 23 ms 23 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 171 ms 172 ms 171 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 171 ms 171 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
10 173 ms 171 ms 172 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 175 ms 172 ms 172 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 178 ms 177 ms 177 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 177 ms 173 ms 171 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 177 ms 176 ms 176 ms ldn-b5-link.telia.net [62.115.9.173]
15 176 ms 176 ms 176 ms ldn-bb2-link.telia.net [213.155.132.196]
16 179 ms 182 ms 182 ms ldn-b1-link.telia.net [62.115.125.241]
17 178 ms 176 ms 177 ms a100-ic-314170-ldn-b1.c.telia.net [213.248.104.222]
18 * * * Request timed out.
19 * * * Request timed out.
20 195 ms 195 ms 194 ms 176.32.106.14
21 212 ms 220 ms 191 ms 52.93.6.136
22 * * * Request timed out.
23 * * * Request timed out.
24 * 190 ms 202 ms 52.93.7.123
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.11]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 25 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 21 ms 23 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 24 ms 22 ms 42 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 38 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 44 ms 39 ms 39 ms showmax.ixp.joburg [196.46.25.14]
8 38 ms 38 ms 38 ms fe01.za.showmax.cc [169.255.192.11]

Trace complete.

C:\Windows\System32>

Speedtest:

Ping: 22ms
Download: 6.07Mbps
Upload: 0.63Mbps

Use to get 7.5Mbs

Once again streaming Showmax and Netflix is a nightmare
Click to expand...

dj2381 said:
P2P is basically frozen, steam downloads are fine, browsing is slow.
Click to expand...

Thanks for the traceroutes.

Are you testing the SA Netflix? Are you seeing any other streaming services performing poorly?
 
leto said:
Then why aren't you listening to the many people here who are demonstrating that the issue is very clearly afrihost's side? We are past the stage of making assumptions, we are waiting for you guys to admit responsibility and fix the issue. Just like I'm waiting for my internet to likely become unusable in the next hour if the current trend continues.
Click to expand...

The feedback and test results that we are getting here is helping us greatly. We'll definitely get to the bottom of what's going on.
 
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