Afrihost Uncapped DSL Feedback

AfriMan said:
Looks like you're seeing latency on both capped and uncapped. I'm using a regular capped account, so our results should be similar.

Are you testing the other accounts using passthrough? Just want to make sure I am reading them correctly.
Click to expand...

Yes, using pass through for both the 1 Gig and mweb account, But getting similar results when not using pass through. Been using Mweb account in evenings between 1900 and 2200 for a couple of nights as Afrihost is unusable
 
I am on a 20 Mbps Premium Uncapped bundle and cannot even open TakeALot, use GitHub's services, stream Netflix without stutters and Python 3.6's 30 MB download simply froze. This has been going on in the evenings since I signed up. The connection to LiquidVPN's network keeps dropping the moment I connect.
 
Last edited:
HP_Exarkun said:
Yes, using pass through for both the 1 Gig and mweb account, But getting similar results when not using pass through. Been using Mweb account in evenings between 1900 and 2200 for a couple of nights as Afrihost is unusable
Click to expand...

Here's my speedtest. On a good day I can get about 16.5Mbps, so I'm not too unhappy, given that this is pretty much peak demand.

http://imgur.com/a/U8HxC
 
HP_Exarkun said:
Yes, using pass through for both the 1 Gig and mweb account, But getting similar results when not using pass through. Been using Mweb account in evenings between 1900 and 2200 for a couple of nights as Afrihost is unusable
Click to expand...

MoonOwl said:
I am on a 20 Mbps Premium Uncapped bundle and cannot even open TakeALot, use GitHub's services, stream Netflix without stutters and Python 3.6's 30 MB download simply froze. This has been going on in the evenings since I signed up. The connection to LiquidVPN's network keeps dropping the moment I connect.
Click to expand...

Let me check with any of our team if they have Uncapped accounts so we can check if this is maybe something we can replicate.
 
HP_Exarkun said:
Yes, using pass through for both the 1 Gig and mweb account, But getting similar results when not using pass through. Been using Mweb account in evenings between 1900 and 2200 for a couple of nights as Afrihost is unusable
Click to expand...

Can you test if you're seeing any packet loss?
 
Ok i'm back internet is terrible again and the packet loss is insane
packetloss.jpg

Code: 
Ping Test:

ping 197.242.144.102

Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=55 time=116 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=55 time=134 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=51 time=53 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=51 time=44 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=51 time=44 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

  1	10.0.0.2          	1 ms      	1 ms      	
  2	Request timed out 	*         	*         	
  3	169.1.5.1         	141 ms    	96 ms     	
  4	169.1.5.1         	25 ms     	26 ms     	
  5	169.1.5.1         	24 ms     	24 ms     	
  6	41.164.52.4       	25 ms     	25 ms     	
  7	172.18.1.1        	122 ms    	
   	41.169.57.2       	45 ms     	
  8	41.169.57.2       	45 ms     	
   	169.1.5.7         	43 ms     	
  9	169.1.5.7         	43 ms     	
 10	169.1.21.5        	133 ms    	


traceroute -n 8.8.8.8

  1	10.0.0.2          	1 ms      	1 ms      	
  2	Request timed out 	*         	*         	
  3	169.1.5.1         	140 ms    	145 ms    	
  4	169.1.5.1         	24 ms     	
   	169.1.21.6        	25 ms     	
  5	169.1.5.2         	164 ms    	
   	169.1.5.1         	25 ms     	
  6	72.14.239.3       	43 ms     	
   	169.1.21.2        	137 ms    	
  7	8.8.8.8           	44 ms     	
   	72.14.239.3       	44 ms     	
  8	8.8.8.8           	44 ms     	


DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 104.20.31.244


nslookup www.google.com

Name:	www.google.com
Address: 169.1.2.79


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Youtube the only thing that stable for me again
youtube.jpg

** Edit better pic showing 1440p video playing **
 

Attachments

  • youtube.PNG
    youtube.PNG
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Last edited:
Ping results

AfriMan said:
Can you please let me know if you're seeing packet loss (on a ping test) and also run a trace route?

I'll kick it up to our NOC team :(
Click to expand...

bIRDPgKg.png


It took me enough time to order from Steers Grahamstown, eat and finish eating while trying to access imgur just so that I could upload this image.

I believe I have been patient. The DSL market is a relatively free market and this has been going on for too long. Thank you, Afrihost, for not binding me to a service contract.
 
Last edited:
and exactly 10pm, everything back to normal o.O

Packet loss gone:
packetloss.jpg


Trace still shows a big jump at 3 though

Code: 
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=55 time=139 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=55 time=104 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=55 time=113 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=55 time=152 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=51 time=44 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=51 time=43 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=51 time=43 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=51 time=44 ms


Trace Test:

traceroute -n 197.242.144.102

  1	10.0.0.2          	8 ms      	1 ms      	
  2	Request timed out 	*         	*         	
  3	169.1.5.1         	146 ms    	142 ms    	
  4	169.1.5.1         	27 ms     	24 ms     	
  5	169.1.5.1         	25 ms     	32 ms     	
  6	41.164.52.4       	25 ms     	24 ms     	
  7	172.18.1.1        	94 ms     	60 ms     	
  8	41.169.57.2       	45 ms     	44 ms     	
  9	169.1.21.5        	129 ms    	
   	169.1.5.7         	44 ms     	44 ms     	
 10	197.242.144.1     	281 ms    	265 ms    	


traceroute -n 8.8.8.8

  1	10.0.0.2          	1 ms      	
  2	Request timed out 	*         	
  3	169.1.5.1         	139 ms    	
  4	169.1.21.6        	28 ms     	
  5	169.1.5.1         	25 ms     	
  6	169.1.5.2         	161 ms    	
  7	72.14.239.3       	44 ms     	


DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 104.20.31.244


nslookup www.google.com

Name:	www.google.com
Address: 169.1.2.79


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Though all my webpages are loading like a charm now
 
This is just plain ridiculous.

I've a 4mb uncapped account. Never had issues with Afrihost and was using the 50gb capped package since signing up with Afrihost but the last 2/3 weeks the evenings have just been bad with me struggling to do anything on the net.

Tonight being the worst of all. Needed to work on my website but can't do anything.

5be00427efd1fe40cb467e68abb167a7.jpg
 
renagade-wolf said:
and exactly 10pm, everything back to normal o.O

Packet loss gone:
View attachment 435170


Trace still shows a big jump at 3 though

Code: 
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=55 time=139 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=55 time=104 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=55 time=113 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=55 time=152 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=51 time=44 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=51 time=43 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=51 time=43 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=51 time=44 ms


Trace Test:

traceroute -n 197.242.144.102

  1	10.0.0.2          	8 ms      	1 ms      	
  2	Request timed out 	*         	*         	
  3	169.1.5.1         	146 ms    	142 ms    	
  4	169.1.5.1         	27 ms     	24 ms     	
  5	169.1.5.1         	25 ms     	32 ms     	
  6	41.164.52.4       	25 ms     	24 ms     	
  7	172.18.1.1        	94 ms     	60 ms     	
  8	41.169.57.2       	45 ms     	44 ms     	
  9	169.1.21.5        	129 ms    	
   	169.1.5.7         	44 ms     	44 ms     	
 10	197.242.144.1     	281 ms    	265 ms    	


traceroute -n 8.8.8.8

  1	10.0.0.2          	1 ms      	
  2	Request timed out 	*         	
  3	169.1.5.1         	139 ms    	
  4	169.1.21.6        	28 ms     	
  5	169.1.5.1         	25 ms     	
  6	169.1.5.2         	161 ms    	
  7	72.14.239.3       	44 ms     	


DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 104.20.31.244


nslookup www.google.com

Name:	www.google.com
Address: 169.1.2.79


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Though all my webpages are loading like a charm now
Click to expand...

Indeed! Everything IS back to normal!
 
So will we be seeing a improvement in performance by Friday? Streaming was terrible again last night, what is the last day for cancellation every month? Is there any point in having a business account if it performs the same as a premium uncapped account? I thought the whole point of business uncapped was to have priority on your network?
 
dj2381 said:
So will we be seeing a improvement in performance by Friday? Streaming was terrible again last night, what is the last day for cancellation every month? Is there any point in having a business account if it performs the same as a premium uncapped account? I thought the whole point of business uncapped was to have priority on your network?
Click to expand...

Good point. Is there really any difference between Home Uncapped, Premium Uncapped and Business Uncapped with the state the network is currently in? They are all being shaped (and I can't see a difference in the degree of shaping during congested periods either)
 
MoonOwl said:
Now that we know Afrihost "shapes" between 7pm and 10pm then it's easy to establish how much extra you have to pay for completely uncapped unshaped. The next problem will be contention
Click to expand...

I'd still love to know why real-time service are being shaped.

I'd also love to know if this fabled extra capacity is going to make a difference soon. Like today.

My gut tells me we're going to see the shaping policies change soon. If we want to be unshaped and uncapped we're going to pay.
 
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