Afrihost Uncapped DSL Feedback

Here have some more tracerts, these were just done a few seconds apart.

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.12]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 20 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 * 132 ms 128 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 22 ms 20 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 48 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 115 ms 39 ms 41 ms showmax.ixp.joburg [196.46.25.14]
8 150 ms 152 ms 156 ms fe02.za.showmax.cc [169.255.192.12]

Trace complete.

C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.12]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 22 ms 20 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 133 ms 130 ms 136 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 23 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 37 ms 37 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 42 ms 38 ms 39 ms showmax.ixp.joburg [196.46.25.14]
8 146 ms 147 ms 161 ms fe02.za.showmax.cc [169.255.192.12]

Trace complete.



C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.12]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 22 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 123 ms * 66 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 21 ms 22 ms 20 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 36 ms 36 ms 47 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 44 ms 40 ms 37 ms showmax.ixp.joburg [196.46.25.14]
8 * 144 ms 150 ms fe02.za.showmax.cc [169.255.192.12]

Trace complete.

C:\Windows\System32>
 
dj2381 said:
Here have some more tracerts, these were just done a few seconds apart.

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.12]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 20 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 * 132 ms 128 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 22 ms 20 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 48 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 115 ms 39 ms 41 ms showmax.ixp.joburg [196.46.25.14]
8 150 ms 152 ms 156 ms fe02.za.showmax.cc [169.255.192.12]

Trace complete.

C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.12]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 22 ms 20 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 133 ms 130 ms 136 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 23 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 37 ms 37 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 42 ms 38 ms 39 ms showmax.ixp.joburg [196.46.25.14]
8 146 ms 147 ms 161 ms fe02.za.showmax.cc [169.255.192.12]

Trace complete.



C:\Windows\System32>tracert www.showmax.com

Tracing route to www.showmax.com [169.255.192.12]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 22 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 123 ms * 66 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 21 ms 22 ms 20 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 36 ms 36 ms 47 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 44 ms 40 ms 37 ms showmax.ixp.joburg [196.46.25.14]
8 * 144 ms 150 ms fe02.za.showmax.cc [169.255.192.12]

Trace complete.

C:\Windows\System32>
Click to expand...

:(

Those spikes aren't good at all. Are you just seeing that latency to ShowMax? Or are other sites giving you similar latencies?
 
Wow my testing with the telkom account is an eye opener, even my 1gig afrihost capped account is having issues. So will send it all to critical care, might link it here to for transparency
 
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms * 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 23 ms 22 ms 29 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 37 ms 37 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 133 ms 147 ms * 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
8 39 ms 39 ms 40 ms 72.14.239.129
9 110 ms 111 ms 101 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.

C:\Windows\System32>tracert www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [54.77.35.168]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 22 ms 23 ms 25 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 220 ms 57 ms 35 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 21 ms 20 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 21 ms 23 ms 22 ms 41.164.52.40
7 153 ms 148 ms 151 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 177 ms 193 ms 178 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 173 ms 170 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.97]
10 173 ms 173 ms 172 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 181 ms 181 ms 180 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 178 ms 178 ms 179 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 268 ms 295 ms 286 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 183 ms 183 ms 185 ms ldn-b5-link.telia.net [62.115.9.173]
15 284 ms 281 ms 284 ms ldn-bb2-link.telia.net [80.91.249.181]
16 183 ms 180 ms 221 ms ldn-b1-link.telia.net [62.115.141.143]
17 176 ms 176 ms 174 ms a100-ic-314161-ldn-b1.c.telia.net [213.248.79.242]
18 271 ms 251 ms 272 ms 54.239.101.92
19 * * * Request timed out.
20 * * * Request timed out.
21 294 ms 311 ms 315 ms 52.93.6.142
22 * * * Request timed out.
23 336 ms 318 ms 321 ms 52.93.7.12
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 20 ms 20 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 217 ms 63 ms 48 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 22 ms 23 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 38 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 129 ms 132 ms 145 ms cloudflare.ixp.joburg [196.60.8.198]
8 37 ms 37 ms 37 ms 104.20.10.169

Trace complete.

C:\Windows\System32>tracert www.news24.com

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 61 ms 59 ms 62 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 22 ms 20 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 126 ms 120 ms 126 ms optinet.ixp.capetown [196.10.140.145]
7 270 ms 86 ms 67 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
8 115 ms 112 ms 105 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
9 23 ms 22 ms 23 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
10 154 ms 152 ms 138 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
11 22 ms 23 ms 27 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 60 ms 51 ms 48 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 75 ms 49 ms 37 ms 41-86-110-200.mweb.co.za [41.86.110.200]

Trace complete.

C:\Windows\System32>
 
ok 40meg is ok as in 38ms avarage. 20meg business 110ms average. switched to vodacom account. 24ms average on 20meg. leaving 40meg as it does run ok.
 
AfriFella said:
Seeing some crazy latency here. :( Mind running a ping to bras.afrihost.com?
Click to expand...

Sure

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 21ms, Average = 20ms

Tracert seems better but still lagging

Tracing route to clientzone.afrihost.com [197.242.144.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 * * * Request timed out.
4 24 ms 22 ms 23 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 26 ms 24 ms 23 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
6 107 ms 101 ms 103 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 105 ms 100 ms 89 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
8 27 ms 25 ms 25 ms gm-core.aserv.co.za [169.1.21.5]
9 30 ms 29 ms 27 ms clientzone7.afrihost.com [197.242.144.116]

Trace complete.

Will try at 9 as that's when it's the most terrible
As I say I only get home these times of the night (only got home at 8 today) and I don't know if this is a problem the whole day. On weekends I generally don't have massive problems, I still get constant lag spikes in games but it's not permanent lag as in unplayable (although still irritating as it is most times the difference between a headshot and a death ... those guys that see you first before they warp onto your screen and shoot your head off :P )
 
My testing tonight -_- wow i'm gonna chill on the free telkom account to midnight. All tests sent to critical team so yea
 
AfriGenie said:
There are a number of factors that can affect DSL performance, some of which are unfortunately beyond our control. Where possible we will always strive to ensure that our Clients have the best experience possible.

If one of our Client's doesn't have a great experience, we'll do our best to investigate and engage with them to find out what's going on. But that does mean that we need our Clients to work with, and engage with us in return.
Click to expand...

blah...blah...fish paste!
 
cAfstA said:
"Why are we buffng it only me on the net dnt get why it take so lng"

This is a message I received from a client now. What the freaky deaky am I supposed to tell him?

Afrihost keeps on asking for tracert's yet so many people in different regions and on different packages are complaining about the same issues so why is this being treated as isolated incidents.

Afrihost please be straight with us and let us know what the problem actually is. I've referred clients to Afrihost as an ISP so I'm being held accountable now. Just tell us what's going on....
Click to expand...

you and me in the same boat. The BS from AH is hitting my revenue quite hard.
 
dj2381 said:
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms * 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 22 ms 22 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 23 ms 22 ms 29 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 37 ms 37 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 133 ms 147 ms * 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
8 39 ms 39 ms 40 ms 72.14.239.129
9 110 ms 111 ms 101 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.

C:\Windows\System32>tracert www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [54.77.35.168]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 22 ms 23 ms 25 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 220 ms 57 ms 35 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 21 ms 20 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 21 ms 23 ms 22 ms 41.164.52.40
7 153 ms 148 ms 151 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 177 ms 193 ms 178 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 173 ms 170 ms 171 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.97]
10 173 ms 173 ms 172 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 181 ms 181 ms 180 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 178 ms 178 ms 179 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 268 ms 295 ms 286 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 183 ms 183 ms 185 ms ldn-b5-link.telia.net [62.115.9.173]
15 284 ms 281 ms 284 ms ldn-bb2-link.telia.net [80.91.249.181]
16 183 ms 180 ms 221 ms ldn-b1-link.telia.net [62.115.141.143]
17 176 ms 176 ms 174 ms a100-ic-314161-ldn-b1.c.telia.net [213.248.79.242]
18 271 ms 251 ms 272 ms 54.239.101.92
19 * * * Request timed out.
20 * * * Request timed out.
21 294 ms 311 ms 315 ms 52.93.6.142
22 * * * Request timed out.
23 336 ms 318 ms 321 ms 52.93.7.12
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 20 ms 20 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 217 ms 63 ms 48 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 22 ms 23 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 38 ms 38 ms 37 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 129 ms 132 ms 145 ms cloudflare.ixp.joburg [196.60.8.198]
8 37 ms 37 ms 37 ms 104.20.10.169

Trace complete.

C:\Windows\System32>tracert www.news24.com

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 61 ms 59 ms 62 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 22 ms 20 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 126 ms 120 ms 126 ms optinet.ixp.capetown [196.10.140.145]
7 270 ms 86 ms 67 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
8 115 ms 112 ms 105 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
9 23 ms 22 ms 23 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
10 154 ms 152 ms 138 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
11 22 ms 23 ms 27 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 60 ms 51 ms 48 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 75 ms 49 ms 37 ms 41-86-110-200.mweb.co.za [41.86.110.200]

Trace complete.

C:\Windows\System32>
Click to expand...

Thanks.

I just PM'ed you, our Network Team is testing from our side, and they please need you to test your streaming out so that they can monitor the connection from their side.
 
VenoMpie said:
Sure

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=20ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 21ms, Average = 20ms

Tracert seems better but still lagging

Tracing route to clientzone.afrihost.com [197.242.144.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 * * * Request timed out.
4 24 ms 22 ms 23 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 26 ms 24 ms 23 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
6 107 ms 101 ms 103 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 105 ms 100 ms 89 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
8 27 ms 25 ms 25 ms gm-core.aserv.co.za [169.1.21.5]
9 30 ms 29 ms 27 ms clientzone7.afrihost.com [197.242.144.116]

Trace complete.

Will try at 9 as that's when it's the most terrible
As I say I only get home these times of the night (only got home at 8 today) and I don't know if this is a problem the whole day. On weekends I generally don't have massive problems, I still get constant lag spikes in games but it's not permanent lag as in unplayable (although still irritating as it is most times the difference between a headshot and a death ... those guys that see you first before they warp onto your screen and shoot your head off :P )
Click to expand...

We'll get to the bottom of it! Thanks for the test results.
 
No problem, thanks! Did some traces now and it seems to get worse as I expected :(

Tracing route to clientzone.afrihost.com [197.242.144.117]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 * * * Request timed out.
4 55 ms 51 ms 138 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 77 ms 70 ms 227 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
6 89 ms 89 ms 216 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 40 ms 38 ms 38 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
8 105 ms 288 ms 109 ms gm-core.aserv.co.za [169.1.21.5]
9 24 ms 23 ms 24 ms clientzone8.afrihost.com [197.242.144.117]

Trace complete.

Tracing route to clientzone.afrihost.com [197.242.144.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 * * * Request timed out.
4 * 46 ms 22 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 92 ms 84 ms 84 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
6 126 ms 125 ms 108 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 47 ms 46 ms 299 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
8 129 ms 142 ms 105 ms gm-core.aserv.co.za [169.1.21.5]
9 123 ms 159 ms 178 ms clientzone7.afrihost.com [197.242.144.116]

Trace complete.

Tracing route to clientzone.afrihost.com [197.242.144.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 * * * Request timed out.
4 33 ms 35 ms 76 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 94 ms 97 ms 97 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
6 82 ms 81 ms 78 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 54 ms 58 ms 51 ms 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
8 143 ms 298 ms 132 ms gm-core.aserv.co.za [169.1.21.5]
9 110 ms 118 ms 114 ms clientzone7.afrihost.com [197.242.144.116]

Trace complete.
 
Business Planning has an applied logic to it. You plan for events seen and unseen. I think AH has lost the plot. Their initial reason for business at start-up was absolutely superb but...like most businesses out there...the more money you make...the more money you want. Its no longer about the customer experience, satisfaction and support, it now becomes greed. MORE! MORE! MORE! Even if it means compromising the business principles and reason for starting it.

Personally, I would rather stick to my business principles, apply the methodologies, invest in first ensuring the current client base is well supported before expanding. Applying all the correct processes(internal & external) that supports the strategy and vision, not over-extending beyond what I can support or have capacity to support. Ensuring that my current infrastructure supports my Target Operating Model(TOM) and explore opportunities in small manageable chunks, implementing where I know I am able to provide world class service, expertise and support without compromising my current niche and market segments.

Business Planning dictates that there are a number of factors to consider and as an outsider looking in, it would appear that the Exco of AH may have been misled and now there is this mess! The oversell ratio is way too high! Existing infrastructure is inadequate! Knowledge management appears to be an issue! Diversity of skills are not unilateral. ITIL principles have not been properly applied which is a NON-NEGOTIABLE as AH, as a provider, touch on ALL the areas of ITIL. Capacity Planning seems to have been furthest and lowest priority; it was all about how can we make more and spend less. Things break, need to replaced, become obsolete - was this accounted for and if so, by what margin?

AH - The time has come to review your TOM from probably about 2-3yrs ago and see how its evolved and mutated into the beast its become now. I understand you want to have the competitive advantage but you can only do what you can with the resources available. You have compromised your values and as a result, your model is spinning out of control. Take the knock, undo some of the changes implemented and retain / service the clients you have. The rest will come later. Thats what sets a good business apart from an EXCELLENT BUSINESS PARTNER.

I've followed Afrihost from start-up and liked how easily and quickly they adapted to market trends, applying their minds, collaborating, getting input and setting the bar even higher each time. Now, all its become is waffle, waffle. Its time for process re-engineering, going back to basics.

I've helped quite a few SOHO businesses and I only help once they have defined their reasons for starting a business, how they want to be perceived in the market 10yrs from now and what is the footprint they are going to apply to ensure this happens.

#Just_saying
 
bradlesliect said:
Business Planning has an applied logic to it. You plan for events seen and unseen. I think AH has lost the plot. Their initial reason for business at start-up was absolutely superb but...like most businesses out there...the more money you make...the more money you want. Its no longer about the customer experience, satisfaction and support, it now becomes greed. MORE! MORE! MORE! Even if it means compromising the business principles and reason for starting it.

Personally, I would rather stick to my business principles, apply the methodologies, invest in first ensuring the current client base is well supported before expanding. Applying all the correct processes(internal & external) that supports the strategy and vision, not over-extending beyond what I can support or have capacity to support. Ensuring that my current infrastructure supports my Target Operating Model(TOM) and explore opportunities in small manageable chunks, implementing where I know I am able to provide world class service, expertise and support without compromising my current niche and market segments.

Business Planning dictates that there are a number of factors to consider and as an outsider looking in, it would appear that the Exco of AH may have been misled and now there is this mess! The oversell ratio is way too high! Existing infrastructure is inadequate! Knowledge management appears to be an issue! Diversity of skills are not unilateral. ITIL principles have not been properly applied which is a NON-NEGOTIABLE as AH, as a provider, touch on ALL the areas of ITIL. Capacity Planning seems to have been furthest and lowest priority; it was all about how can we make more and spend less. Things break, need to replaced, become obsolete - was this accounted for and if so, by what margin?

AH - The time has come to review your TOM from probably about 2-3yrs ago and see how its evolved and mutated into the beast its become now. I understand you want to have the competitive advantage but you can only do what you can with the resources available. You have compromised your values and as a result, your model is spinning out of control. Take the knock, undo some of the changes implemented and retain / service the clients you have. The rest will come later. Thats what sets a good business apart from an EXCELLENT BUSINESS PARTNER.

I've followed Afrihost from start-up and liked how easily and quickly they adapted to market trends, applying their minds, collaborating, getting input and setting the bar even higher each time. Now, all its become is waffle, waffle. Its time for process re-engineering, going back to basics.

I've helped quite a few SOHO businesses and I only help once they have defined their reasons for starting a business, how they want to be perceived in the market 10yrs from now and what is the footprint they are going to apply to ensure this happens.

#Just_saying
Click to expand...

Thanks for your feedback and advice. :) I think it's important to note that the core of what we do, what we teach every new staff member; and what we remind current employees is the value and importance of our clients. We have and always will consider our clients first and strive to provide the best possible service, support and products.

Philosophics aside, how is your connection running at the moment?
 
AfriFella said:
Thanks for your feedback and advice. :) I think it's important to note that the core of what we do, what we teach every new staff member; and what we remind current employees is the value and importance of our clients. We have and always will consider our clients first and strive to provide the best possible service, support and products.

Philosophics aside, how is your connection running at the moment?
Click to expand...

I canned it. Moved to another SP. Exploring other options to move all other services before month-end including those of my clients.
 
bad%20pings2_zpsttmclyw0.jpg


one account is fine/40m business but the 20m business has the bad pings.
please advise

Is the new IPC upgrade live?
 
SickTricky said:
bad%20pings2_zpsttmclyw0.jpg


one account is fine/40m business but the 20m business has the bad pings.
please advise

Is the new IPC upgrade live?
Click to expand...

The IPC upgrades are in place, yes.

Could you ping bras.afrihost.com from both please.
 
AfriGenie said:
The IPC upgrades are in place, yes.

Could you ping bras.afrihost.com from both please.
Click to expand...

bad%20pings3_zpskzho2w4g.jpg


just for reference. this is a telkom account on the same 20m line/right side. getting 17ms on bras. will send the bras soon on both afrihost accounts. must be on the account...
 
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