Afrihost Uncapped DSL Feedback

Is anyone else having P2P issues during the daytime, my torrents are only going fullspeed from 11pm to 8am for the last 2 days, then during the day barely 5kbs. I'm on a 2mb business line, supposed to be no shaping, what gives Afrihost ?
 
48 hours since reporting a fault to Telkom 177CRZ071017. First it was syncing very slowly, now it's dead.
Tried reporting to Afrihost but took 13 hours for a call back and no replies to emails.
 
richardrpg said:
Is anyone else having P2P issues during the daytime, my torrents are only going fullspeed from 11pm to 8am for the last 2 days, then during the day barely 5kbs. I'm on a 2mb business line, supposed to be no shaping, what gives Afrihost ?
Click to expand...

We don't generally shape business, only if the network is under strain. I don't believe that's the case as we've recently done some big upgrades.

Have you compared with a capped account?
 
Reaper1242 said:
48 hours since reporting a fault to Telkom 177CRZ071017. First it was syncing very slowly, now it's dead.
Tried reporting to Afrihost but took 13 hours for a call back and no replies to emails.
Click to expand...

Sorry about the long wait :(

Have they sorted you out yet?
 
AfriMan said:
We don't generally shape business, only if the network is under strain. I don't believe that's the case as we've recently done some big upgrades.

Have you compared with a capped account?
Click to expand...

It came right on its own this morning, and working as it should now
 
What is the throttle threshold on the 1 Mbps and 2 Mbps home uncapped packages respectively?
I'm thinking of moving to one of these, it will basically just be a backup for the Rain LTE.
 
It's been a week and I've gone from slow connection to no connection back to slow. Tonight I'm seeing pings of ~600 and downstream of 0.02Mbps on an 8Mbps line.
All I hear is that it's escalated and with specialists but no real feedback or any sign of a resolution.
 
Reaper1242 said:
It's been a week and I've gone from slow connection to no connection back to slow. Tonight I'm seeing pings of ~600 and downstream of 0.02Mbps on an 8Mbps line.
All I hear is that it's escalated and with specialists but no real feedback or any sign of a resolution.
Click to expand...

:( That's not cool to hear at all! We should have some updates for you by now, could you PM me your details and I'll check what's going on.
 
Every Monday morning from 8:00 - 08:30 the internet turns to stone.

Pretty funny actually, just like how it gets super unresponsive everyday at lunch. Surely if you guys know there is going to be lots of traffic coming during certain hours there is some measures that can be taken beforehand.
 
May I ask you fine fellows to take a look into this issue please.

Thanks in advance.


Tracert
Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms ARCHER_D2 [192.168.1.1]
2 * * * Request timed out.
3 110 ms 115 ms 105 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 103 ms 108 ms 106 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 119 ms 113 ms 95 ms 169-1-21-84.ip.afrihost.co.za [169.1.21.84]
6 96 ms 106 ms 101 ms cloudflare.ixp.joburg [196.60.8.198]
7 101 ms 104 ms 100 ms 104.20.30.244

Trace complete.

Speed Test
Ping: 114ms
Download: 1.1Mbps
Upload: 0.31Mbps
 
jacquesafro said:
Every Monday morning from 8:00 - 08:30 the internet turns to stone.

Pretty funny actually, just like how it gets super unresponsive everyday at lunch. Surely if you guys know there is going to be lots of traffic coming during certain hours there is some measures that can be taken beforehand.
Click to expand...

Hi there

You can usually expect that traffic will spike at 8am (especially on a Monday) when businesses log on. However we anticipate this as much as possible in our capacity planning to ensure all our clients have a good experience.

You definitely shouldn't be seeing this regularly. Remember that you could also be seeing the same rise in demand on your local exchange, which can affect your experience.

A traceroute should tell us where the latency originates :(
 
TEXTILE GUY said:
May I ask you fine fellows to take a look into this issue please.

Thanks in advance.


Tracert
Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms ARCHER_D2 [192.168.1.1]
2 * * * Request timed out.
3 110 ms 115 ms 105 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 103 ms 108 ms 106 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 119 ms 113 ms 95 ms 169-1-21-84.ip.afrihost.co.za [169.1.21.84]
6 96 ms 106 ms 101 ms cloudflare.ixp.joburg [196.60.8.198]
7 101 ms 104 ms 100 ms 104.20.30.244

Trace complete.

Speed Test
Ping: 114ms
Download: 1.1Mbps
Upload: 0.31Mbps
Click to expand...

Doesn't look good at all :(

As far as I know Durban should be rocking. Can you please ping bras.afrihost.com so I can see your exchange latency?
 
What is with your connection in JHB? Everytime there's an issue it's always that JHB connection that's eating itself.

Code: 
Target Name: europe.battle.net
         IP: 5.42.181.18
  Date/Time: 2017/10/26 8:06:40 PM - 2017/10/26 8:16:40 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    34    0    0.62    1.13    0.85  home.gateway.home.gateway [192.168.1.254]
  2    34  100       0       0       0   [-]
  3    34    0   29.00   35.06   30.93  dbn-up2.ip.adsl.co.za [169.1.5.173]
  4    34    0   23.57   48.21   25.73  dbn-up2.ip.adsl.co.za [169.1.5.174]
  5    34    0   23.55   33.59   24.53  dbn-in1.ip.adsl.co.za [169.1.5.204]
  6    34    0   29.59   83.70   48.64  41.162.84.192 [41.162.84.192]
  7    34    0   32.47   85.11   51.75  172.18.1.162 [172.18.1.162]
  8    34  100       0       0       0   [-]
  9    34    0  414.40  467.78  437.96  if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
 10    34    6  385.57  430.70  419.83  if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
 11    34    3  398.59  442.36  431.86  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
 12    34    9  395.08  438.66  429.29  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 13    34    0  390.62  435.72  419.60  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 14    34    6  404.30  440.16  430.32  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 15    34   29  405.43  446.35  430.98  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 16    34    0  400.88  456.28  429.95  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 17    34    3  405.61  439.94  431.28  be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
 18    34    3  404.86  438.14  425.59  be2871.ccr42.lon13.atlas.cogentco.com [154.54.58.185]
 19    34    0  417.88  461.91  433.40  be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42]
 20    34    6  421.78  447.40  438.33  be2447.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.250]
 21    34    0  420.23  454.38  439.79  blizzard.demarc.cogentco.com [149.6.128.9]
 22    34    6  418.78  450.81  439.26  37.244.10.33 [37.244.10.33]
 23    34  100       0       0       0   [-]
 24    34    3  408.84  446.62  433.71  37.244.9.101 [37.244.9.101]
 25    34  100       0       0       0  europe.battle.net [5.42.181.18]
 
Vorastra said:
What is with your connection in JHB? Everytime there's an issue it's always that JHB connection that's eating itself.

Code: 
Target Name: europe.battle.net
         IP: 5.42.181.18
  Date/Time: 2017/10/26 8:06:40 PM - 2017/10/26 8:16:40 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    34    0    0.62    1.13    0.85  home.gateway.home.gateway [192.168.1.254]
  2    34  100       0       0       0   [-]
  3    34    0   29.00   35.06   30.93  dbn-up2.ip.adsl.co.za [169.1.5.173]
  4    34    0   23.57   48.21   25.73  dbn-up2.ip.adsl.co.za [169.1.5.174]
  5    34    0   23.55   33.59   24.53  dbn-in1.ip.adsl.co.za [169.1.5.204]
  6    34    0   29.59   83.70   48.64  41.162.84.192 [41.162.84.192]
  7    34    0   32.47   85.11   51.75  172.18.1.162 [172.18.1.162]
  8    34  100       0       0       0   [-]
  9    34    0  414.40  467.78  437.96  if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
 10    34    6  385.57  430.70  419.83  if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
 11    34    3  398.59  442.36  431.86  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
 12    34    9  395.08  438.66  429.29  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 13    34    0  390.62  435.72  419.60  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 14    34    6  404.30  440.16  430.32  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 15    34   29  405.43  446.35  430.98  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 16    34    0  400.88  456.28  429.95  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 17    34    3  405.61  439.94  431.28  be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
 18    34    3  404.86  438.14  425.59  be2871.ccr42.lon13.atlas.cogentco.com [154.54.58.185]
 19    34    0  417.88  461.91  433.40  be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42]
 20    34    6  421.78  447.40  438.33  be2447.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.250]
 21    34    0  420.23  454.38  439.79  blizzard.demarc.cogentco.com [149.6.128.9]
 22    34    6  418.78  450.81  439.26  37.244.10.33 [37.244.10.33]
 23    34  100       0       0       0   [-]
 24    34    3  408.84  446.62  433.71  37.244.9.101 [37.244.9.101]
 25    34  100       0       0       0  europe.battle.net [5.42.181.18]
Click to expand...

Latency seems to be spiking here around the overseas mark. :( I can see that you're testing to a battle.net server. Did you see any issues outside of the battle.net network? How did your general connection perform?
 
AfriFella said:
Latency seems to be spiking here around the overseas mark. :( I can see that you're testing to a battle.net server. Did you see any issues outside of the battle.net network? How did your general connection perform?
Click to expand...

I didn't really do much testing besides having horrible ping in Overwatch and doing this ping test. It resolved after 2 hours or so of my post.
 
Vorastra said:
I didn't really do much testing besides having horrible ping in Overwatch and doing this ping test. It resolved after 2 hours or so of my post.
Click to expand...

Thank you for letting me know! :) If the problem occurs again, please let me know!
 
Ping: 57ms
Download: 1.82Mbps
Upload: 0.24Mbps
Ticket ID: DCG-901-26227
Department: General
Type: Issue
Status: Closed :( ????
Priority: High


Please may I ask you to look into my speed problem.

I have called in and mailed. At best I got nowhere -

May I be so bold as to ask - why does your support hardly respond to mails?

Thanking you kindly
 
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