Afrihost Uncapped Subscribers Feedback

[froot]

I think we need to start a petition against any ISP who sells uncapped adsl accounts and then shape the cr@p out of them so they run at dial-up speeds!
That must be illegal?

Why even bother having different speed packages when they all seem to be throttled to 10kb/sec (or less) eventually.
Why not just sell the accounts as 30 gig accounts or something?

Unfortunately it's not illegal. ISPs don't guarantee a minimum speed and they do tell you that it is a shaped/semi-shaped package.....

 

[hschutte]

I have now canceled 15 accounts from Afrihost. Well, all 15 people I directed to Afrihost have now canceled their accounts with Afrihost. Actually that makes it 16 accounts if I count mine. Most of us moved to the axxess express + account. I sign up 5 days ago with them and already downloaded around 50 gigs.

Afrihost really pulled a number on us!

Now we wait to see if Axxess goes the same route as AH with more and more people moving to Axxess...

 

[Vexer]

Unfortunately it's not illegal. ISPs don't guarantee a minimum speed and they do tell you that it is a shaped/semi-shaped package.....

Agreed. Though it most certainly isn't ethical!

 

[froot]

Agreed. Though it most certainly isn't ethical!

Of course not. I can understand their need to curb total download madness, but not at the cost of almost completely killing our internet....

 

[Vexer]

Has anyone else noticed a dramatic speed increase on their AH 4mb uncapped accounts? Mine just started working a lot faster.

Hmmmm....

 

[Vexer]

Has anyone else noticed a dramatic speed increase on their AH 4mb uncapped accounts? Mine just started working a lot faster.

Hmmmm....

Scratch that, back to 10KBps speeds... Sigh.

 

[paul5186]

Agreed. Though it most certainly isn't ethical!

Well no ISP can afford not to shape currently. Bandwidth is still expensive, especially local these days. True uncapped for R199 is a joke

 

[barfly777]

was just thinking - everybody cancelling might have 2 positive effects 1) the ISP has to cover less of the uncapped accs so it might bring them back into the black/green or less in the red and 2) the left over users might have a better experience ;-)

 

[ajc]

was just thinking - everybody cancelling might have 2 positive effects 1) the ISP has to cover less of the uncapped accs so it might bring them back into the black/green or less in the red and 2) the left over users might have a better experience ;-)

+1

I'm grimly hanging on to my 384 Uncapped in the hopes that this becomes reality.

 

[dazzazzad]

I got an email from them today saying, "Also note that our director are having a meeting with IS about throttling this should resolved our problem and our clients problems."

Might be a bit late.

 

[diabolus]

I got an email from them today saying, "Also note that our director are having a meeting with IS about throttling this should resolved our problem and our clients problems."

Might be a bit late.

Well there are some vague threads floating around that people are experiencing that 30GB throttling on other IS related accounts [not Afrihost specific] . So who knows, maybe IS are doing their own throttling/shaping even before the resellers. I bet this is related to what type of accounts said reseller ISPs are buying from IS, and maybe Afrihost did not read the IS fine-print on the specific accounts or lack of communication are occuring somewhere. Hell maybe this whole throttling policy is actually an IS policy which Afrihost just passed along to us. I mean that's the only way that something as silly as the 60GB vs 30GB throttling confusion is happening.

 

[froot]

Well there are some vague threads floating around that people are experiencing that 30GB throttling on other IS related accounts [not Afrihost specific] . So who knows, maybe IS are doing their own throttling/shaping even before the resellers. I bet this is related to what type of accounts said reseller ISPs are buying from IS, and maybe Afrihost did not read the IS fine-print on the specific accounts or lack of communication are occuring somewhere. Hell maybe this whole throttling policy is actually an IS policy which Afrihost just passed along to us. I mean that's the only way that something as silly as the 60GB vs 30GB throttling confusion is happening.

I have been experiencing throttling as of late on my IS uncapped account..... and let me quote from IS aup....

IS reserves the right, to take necessary steps, to prevent improper or excessive usage. This action includes, but is not limited to:
- limiting throughput;
- preventing or limiting service through specific ports or communication protocols; and/or .....................

 

[Rodent-Boy]

Well there are some vague threads floating around that people are experiencing that 30GB throttling on other IS related accounts [not Afrihost specific] . So who knows, maybe IS are doing their own throttling/shaping even before the resellers. I bet this is related to what type of accounts said reseller ISPs are buying from IS, and maybe Afrihost did not read the IS fine-print on the specific accounts or lack of communication are occuring somewhere. Hell maybe this whole throttling policy is actually an IS policy which Afrihost just passed along to us. I mean that's the only way that something as silly as the 60GB vs 30GB throttling confusion is happening.

You'd think that Afrihost would let us know about that, wouldn't you?

 

[AnthonyZA]

I read that IS has 15gb threshold on the 384k accounts, I assume this would affect all resellers of those accounts and not just Afrihost?

 

[AnthonyZA]

My suspicion is that it has taken everyone by surprise and we sit with too much demand but no where near enough supply. We could either be looking at a scenario where if u have a 384k account you just treat it as a 10gig account and I suppose that will be best case.

 

[diabolus]

You'd think that Afrihost would let us know about that, wouldn't you?

Yea, i would, unless they know as much as us . Maybe IS decided to chop and change their policies and now Afrihost sits with egg on their face. Sure Afrihost can go and say "sorry, IS is screwing us, the accounts we are reselling have certain limits and we can't do anything about it until May or until we have changed our agreement with IS" , but ultimately this is not what anyone using a reseller package wants to hear. I mean if Afrihost said exactly that, you will STILL CANCEL, wouldn't you? In fact, even myself would cancel if i know outright that IS is deciding the policy and Afrihost can't do diddly squat about it....i mean why am i gonna stick around? You would still move to a larger ISP that is not reliant on IS policies [and we all know who that is].

I'm sure as a reseller you also don't want to send this sort of message. Not only are you badmouthing your supplier [no matter how nicely you put it] but you're also admitting you can't add value to the service and basically are being hold by the balls by the supplier.

 

[VQuest]

Yea, i would, unless they know as much as us . Maybe IS decided to chop and change their policies and now Afrihost sits with egg on their face. Sure Afrihost can go and say "sorry, IS is screwing us, the accounts we are reselling have certain limits and we can't do anything about it until May or until we have changed our agreement with IS" , but ultimately this is not what anyone using a reseller package wants to hear. I mean if Afrihost said exactly that, you will STILL CANCEL, wouldn't you? In fact, even myself would cancel if i know outright that IS is deciding the policy and Afrihost can't do diddly squat about it....i mean why am i gonna stick around? You would still move to a larger ISP that is not reliant on IS policies [and we all know who that is].

I'm sure as a reseller you also don't want to send this sort of message. Not only are you badmouthing your supplier [no matter how nicely you put it] but you're also admitting you can't add value to the service and basically are being hold by the balls by the supplier.

You may be right. Afrihost might be dancing to the IS tune.

A lot of people may still have cancelled, but I know for sure, if Gian had just been honest and straight up about the problems, I would definitely have had more patience and would have held out for a bit longer. A bit of communication from Gian would have saved him a lot of customers.

The very fact that they kept quiet and disappeared from the forum when all this was happening has done a lot of damage to their name. This could have been avoided.

I simply don't understand Gian's thinking.

I sincerely hope they recover from this. I don't want them to go under because of a badly handled mistake.

 

[AnthonyZA]

I had an email conversation with Gian yesterday, he spoke of an "infrastructure change" happening within a week or two....I am not sure what he meant by that or what it entails, one can only hope it will be good news for us disgruntled customers.

 

[Wasp_21]

I had an email conversation with Gian yesterday, he spoke of an "infrastructure change" happening within a week or two....I am not sure what he meant by that or what it entails, one can only hope it will be good news for us disgruntled customers.

Nah. It means he's fired, and they cancelling the uncapped options.

 

[AnthonyZA]

Or it means they are giving IS the heave ho? We can speculate til SA wins the world cup, or we can just wait and see?