I had the "Confiscated by Customs Authorities" because I didn't pay almost immediately. As soon as I paid, customs magically returned the item. I paid on a Friday, morning morning the item moved. I think that was BS.
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Aramex global shopper
- Thread starter DA-LION-619
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I had the "Confiscated by Customs Authorities" because I didn't pay almost immediately. As soon as I paid, customs magically returned the item. I paid on a Friday, morning morning the item moved. I think that was BS.
howardb
Expert Member
Yep, there's some weird stuff that goes on with AGS. Their shipment updates used to be accurate and fairly quick, not so much now...
Thanks, I actually forgot - saw it - and forgot. Turned it on.
airborne
Honorary Master
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- Jul 13, 2007
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What does AGS protect actually offer?
Just an update.......still no payment link received. Another guy from our whatsapp group having the same problem. Seems the issue is not paying for shipping, but customs. Amazing how this can still be broken week later. Useless "IT" they have it seems.
Insurance.
Worried about lost or damaged shipments? Don’t be. With AGS Protect, you can shop online with ease and have all of your shipments above US$100 and up to US$2500 or equivalent protected against loss or damage.
Our fees are as follows:
Shipment Value AGS Protection Fee
Up to US$100 No fee*
Every additional US$100 US$1 (or equivalent in local currency)
*Shipments of up to US$100 or equivalent are automatically covered by Aramex Global Shopper as per the Terms & Conditions.
To activate AGS Protect follow these steps:
1) Login to your account
2) Go to My Addresses
3) Select the AGS address
4) Click Services
5) Click on the AGS Protect service box for that AGS address
To learn more about AGS Protect, check out the FAQs.
Anybody perhaps have a direct number or e-mail to a Aramex consultant or manager or what ever. Still no payment link received, and all the mails , whatsapp chats , tickets etc I get the same copy and paste reply :
Maybe My-BB can write an article about this whole fiasco of shipments stuck because of their shitty support and payment platform. This problem seems started way before last week and is still on going. Spoke to another 4 people with exact same issue.
Maybe My-BB can write an article about this whole fiasco of shipments stuck because of their shitty support and payment platform. This problem seems started way before last week and is still on going. Spoke to another 4 people with exact same issue.
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howardb
Expert Member
I don't have a direct email for a consultant, but Chumeka Yawa on [email protected] assisted me with my payment link.
Do you have a Case Reference number from them at all yet, in format JNB/1111/1111?
Thanks.........finally got a payment link late yesterday afternoon. Made payment. Guess it will take another week for them to update my parcel as being paid. On my AGS profile it still shows pending payment. What a mess. I must say, imported 5 other items prior to this, no issue. Hopefully they can sort out the payment platform asap. Think I will try out other options such as MyUS.
howardb
Expert Member
Glad you received it finally.
Mine was apparently out for delivery yesterday, but the shipment details only updated this morning, so it shows attempted delivery failed, no SMS, nothing. Things have really changed with AGS.
MyUS has its own issues. I use both the UK and US offices, paid annual service (expiring now in March). I started a thread on this, with my recent experiences, their lack of capturing detail, not coding contents correctly and their inflated estimates. I will probably not be renewing with them, although the US office is not too bad overall.
As of today, the MyUS UK shipment has cost twice the usual in shipping, at R3k+ for a 5kg parcel they split into 2x 40x30x30 cm boxes for some reason. It apparently only arrived yesterday in JHB (from last week).
The US one hasn't moved since last week and is still sitting in Sarasota office, awaiting FedEx collection...price on that one seemed normal.
Between the two services, I'd rather stick with AGS from a cost side for single non-consolidated parcels, as it's always been cheaper, albeit there are the delays and bugs. For consolidation, I'm looking for other options now.
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Kakarot276
Member
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Anybody else having problems with AGS site? Can't make payment, keeps loading infinitely at the payment window.
Kakarot276
Member
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- Jul 26, 2022
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Tried the app, same thing.
Disable all ad blockers, try a different browser, eg Chrome or Edge.
Gtx Gaming
Gtx Gaming
How long is a piece of string? Varies from country nornally 2 working days. But you never know with aramex
howardb
Expert Member
Up to 2 days in my experience.
UK is usually quick to reflect in your Suite. US is rather slow these days.
I hit them with a "claim my package" once i have a proof of delivery to send them
Tinuva
The Magician
The problem sometimes is, that postal systems will deliver a note to say item must be picked up at post office and then state on tracking its delivered (unlike in SA where it is not set to delivered). In which case AGS/Aramex needs to send an employee to go pick up the actual item. So there is that, that delay some times to appear on the AGS site.
2-5 days.
