Aramex global shopper

DeeinSouthAfrica said:
Does Aramex Global Shopper know your parcel is in NY? Reason I ask is that the seller sometimes leaves off your account number. Ebay is especially annoying as they insist the address is a certain way, and insist on your account number being last in the 1st line.
After a couple of delays I realised what was happening, and put my account number first thing. I don't mind if the seller leaves out my name, just as long as my account number is there
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They know because the parcel is showing on the system plus I have a pic of it as well. Account number was placed correctly. I also had my case with them closed with no explanation. Maybe I can write this off as lost/stolen. I did read a few google reviews on aramex NYC and it seems peoples parcels do get lost that side. One can only hope at this point.
 
Inzaghi007 said:
They know because the parcel is showing on the system plus I have a pic of it as well. Account number was placed correctly. I also had my case with them closed with no explanation. Maybe I can write this off as lost/stolen. I did read a few google reviews on aramex NYC and it seems peoples parcels do get lost that side. One can only hope at this point.
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Have you phoned Olivia or Vusi? If your parcel is below $100 there is no insurance.
 
And yet, I use them all the time and have had no issues:

US 9316743914 H. Anderson Out for Delive Phone/Mobile 08/09/17
US 9316485382 Www.Dvcomllc.C Delivered Coli Charger 08/04/17
HK 9074442053 Private Mail Delivered Coli Computer Acces 08/04/17
US 9316102316 Heba Delivered Coli Phone/Mobile 07/31/17
US 9315873372 Kevin Gault Delivered Deni Electronics 07/27/17
US 9315491662 Michelle Robin Delivered Coli Spare Parts 07/21/17
US 9315167842 Quality Delivered COLIN Charger 07/17/17
US 9315164902 Eric Fronek Delivered Deni Electronics 07/17/17
US 9314976624 Thomas Radford Delivered Deni Electronics 07/13/17
US 9314766075 Michelle Maran Delivered Deni Electronics 07/11/17

Nobody has asked for an importers license yet. :)
 
Parcel has been sitting in New York for 12 days, Aramex local just say "we're trying to speak to Aramex New York" - have asked for escaltions, have asked for management to contact me, nothing:

Shipment History

Location Date Activity
New York, United States 08/03/2017 23:12 Record Created
New York, United States 08/03/2017 23:12 Shipment on Hold

Utterly Ridiculous and not impressed at all.
 
mowadie said:
I once credited my google account with with dollars and called the NYC office from google talk.Perhaps speak to them directly
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I tried that already. They don't answer the phone it seems. I waited like an hour...maybe I will try calling again but during their afternoon times
 
Spoke to Vusi as I could not get a hold of Olivia (busy and not taking calls etc...). Apparently a large shipment of parcels from the NY depot is stuck at JFK and not moving. This is what Vusi told me and I'm really not sure what to believe. The other guys who have also been affected by this, what did aramex say?
 
What are the contact details for some higher ups? My parcel has been stuck in Narita since the 8th and they won't add it so my AGS account. When contacting customer support they always mention responding next day and never do and they have the inability to contact Japan.
 
Hope you guys got a call from Olivia. It seems like they processing the claims. We should be refunded by the 31st (orders over 100usd). Olivia also mentioned that NY depot is not the most reliable to use. She recommended london and germany as the top depots to use.
 
Hi guys

Does aramex allow lte mifi router to be send here?

Heard they don't ship good with batteries inside.

Regards
 
Gtx Gaming said:
Hi guys

Does aramex allow lte mifi router to be send here?

Heard they don't ship good with batteries inside.

Regards
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I ordered a mouse from Amazon, and I know the retail packaging has batteries in it already.
 
Service Center - Aramex Global Shopper Aug 15
Dear Aramex Global Shopper Customer, Thank you for contacting us. Your reques...
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Service Center - Aramex Global Shopper Aug 15
Afternoon me Please note that the shipment was received at the origin, how...
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ME Aug 17 (12 days ago)
Good morning I haven't seen any movement for that tracking number. The AGS ac...
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ME Aug 22 (7 days ago)
Hi I've still not seen any movement. Can you follow up? Ignore the ***********...
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Service Center - Aramex Global Shopper Aug 22 (7 days ago)
Afternoon me Please note that we have not received feedback form the origi...
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Olivia Ndlovu Aug 24 (5 days ago)
Morning Katleho Please assist with escalating case JNB/0817/**** – ***********...
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ME Aug 25 (4 days ago)
Morning Daily reminder that you still haven't contacted AGS Japan. Regards
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Olivia Ndlovu Aug 25 (4 days ago)
Morning me Please be advised that your query has been escalated to my Team...
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Katleho Motloung Aug 25 (4 days ago)
Good Day me I hope my email finds you well. Unfortunately I have not recei...
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ME Aug 28 (1 day ago)
Morning Katleho Friendly reminder. Regards
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Katleho Motloung 3:22 PM (18 hours ago)
Good Day me I have escalated this to my manager I am awaiting feedback, I ...
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God bless, it's being """escalated""" again.
 
Hi

I recieved a survey to rate my experience.I did mention the delays from the time the item is delivered to the time its dispatched.Hope they resolve it
 
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