Are Openweb throttling capped accounts?

[DJ...]

Ye, I haven't been the biggest OpenWeb fan boy, but I must say. I don't see why people complaining about getting trialed. You are getting free data once you capped after all. I don't see any cons here.

Because there was no communication and it resulted in a half a day wasted on my part, an unnecessary Telkom call out, and it not working as expected to boot.

I think those are fair cases for not trialling live customer accounts without their express permission.

Still doesn't make sense to me though...

 

[Wasabee!]

My experience with OpenWeb products is that they only work to specification once you have complained about them not working to specification, and then they get magically "fixed", if only temporarily or with a new login. It leaves one wondering about less tech savvy clients blindly paying out for an inferior product. Of all the ISPs I have used in the past, I never had to contact support as frequently as I did with OpenWeb.

+1 moved to Afrihost capped account and finally can do basic stuff.

Will never go back to Openweb - the garage run company with three support staff that make you run in circles.

 

[Wackyza]

How did u not first check it you are capped? hmmm If you using a capped account that would be your first stop.

 

[DJ...]

How did u not first check it you are capped? hmmm If you using a capped account that would be your first stop.

1) a request for additional data was made and was supposed to be filled.
2) when capped on Openweb, the connection on your router is lost - this didn't happen, so it was expected that the request for further data had been provisioned
3) how would you propose one check for being capped, exactly, considering the above?
4) technical support made no mention of being capped
5) dafuq are you continuing to argue with me about this for? What exactly is your motive here?

 

[Wackyza]

1)Irrelevant to me saying "check if you capped"
2)Irrelevant to my reply how Openweb handles it when you are capped.
3)If they don't have the functionality for u enabled in your cp then you phone them and ask.
4)if u requested additional data, how are u now saying they didn't mention it? You proving your own point invalid.
5)Not much arguing. You replied. So I did in turn. Cause and effect.

1) a request for additional data was made and was supposed to be filled.
2) when capped on Openweb, the connection on your router is lost - this didn't happen, so it was expected that the request for further data had been provisioned
3) how would you propose one check for being capped, exactly, considering the above?
4) technical support made no mention of being capped
5) dafuq are you continuing to argue with me about this for? What exactly is your motive here?

 

[DJ...]

1)Irrelevant to me saying "check if you capped"
2)Irrelevant to my reply how Openweb handles it when you are capped.
3)If they don't have the functionality for u enabled in your cp then you phone them and ask.
4)if u requested additional data, how are u now saying they didn't mention it? You proving your own point invalid.
5)Not much arguing. You replied. So I did in turn. Cause and effect.

I'm starting to get the impression that you're rather slow. Dear lordie I hope you don't work for Openweb.

Firstly it's not irrelevant. There is no method to see if you are capped other than 1) the account not working, or 2) checking your usage stats.

Usage stats were checked, and it appeared that the account was going to go over, so an additional 50 gigs was ordered. They did not process the additional data correctly, but they supposedly softcapped, so from an end user's perspective it appears as if the additional data was provisioned, when in fact it wasn't.

The rest of your post is just nonsensical horseschit that I can't make heads or tails of. I don't think you quite understand what it is you're arguing here.

When called, technical support could have simply mentioned that the account had been softcapped and the order wasn't processed, even though they happily took the cash. Instead they incorrectly blamed Telkom.

See I think you're here just to have an argument now, because you're being incredibly irrational and rather stupid to be honest. Technical support was contacted. They made no mention of being capped. The account should not have been capped in the first place as additional gigs had already been bought. The account did not act in the manner expected when capped.

So in effect Openweb cocked up the order. Cocked up the capping. Cocked up the support. And you're trying to have a dig at me for not sucking it out of my arsehole that the account was capped, when in fact they were experimenting on the account and it wasn't, for all intents and purposes.

I actually have no doubt that you're an Openweb employee looking to pick schit now. On that basis I am cancelling this account - good on ya, Wackyza...

 

[DJ...]

Account cancelled. I'm done with this schit...

 

[DJ...]

Second account cancelled.

Third to follow, and friends and family thereafter...

 

[Wackyza]

Yes. therefor every post of yours sofar is irrelevant. If you read my first post ud notice i said, if you are using a capped account and its not working, first check if you capped (As in check you are capped on the CP if yours is enabled or check your usage if I really have to spell it out). Then u went on to ramble that u are not able to check if you are capped (So your saying u cant check your usage stats). Now in your last post you saying "Usage stats were checked, and it appeared that the account was going to go over". You contradicting yourself over and over.

Lol why would i work for Openweb, if I have spent the better half of the last 2 months questioning them on their account sharing? odd.

Clearly you have some anger issues, so good luck with taking that out by canceling your whole family's accounts.

I'm starting to get the impression that you're rather slow. Dear lordie I hope you don't work for Openweb.

Firstly it's not irrelevant. There is no method to see if you are capped other than 1) the account not working, or 2) checking your usage stats.

Usage stats were checked, and it appeared that the account was going to go over, so an additional 50 gigs was ordered. They did not process the additional data correctly, but they supposedly softcapped, so from an end user's perspective it appears as if the additional data was provisioned, when in fact it wasn't.

The rest of your post is just nonsensical horseschit that I can't make heads or tails of. I don't think you quite understand what it is you're arguing here.

When called, technical support could have simply mentioned that the account had been softcapped and the order wasn't processed, even though they happily took the cash. Instead they incorrectly blamed Telkom.

See I think you're here just to have an argument now, because you're being incredibly irrational and rather stupid to be honest. Technical support was contacted. They made no mention of being capped. The account should not have been capped in the first place as additional gigs had already been bought. The account did not act in the manner expected when capped.

So in effect Openweb cocked up the order. Cocked up the capping. Cocked up the support. And you're trying to have a dig at me for not sucking it out of my arsehole that the account was capped, when in fact they were experimenting on the account and it wasn't, for all intents and purposes.

I actually have no doubt that you're an Openweb employee looking to pick schit now. On that basis I am cancelling this account - good on ya, Wackyza...

 

[DJ...]

You are making absolutely no sense.

There is no contradictory position whatsoever. There was no need to check whether the account was capped as it wasn't (because they were experimenting); a topup had supposedly been processed; it didn't act in the manner a capped account behaves; and technical support made no such mention when the issue was queried.

You are hopelessly lost on this issue...

 

[Wackyza]

Ok ill summarize it for you. You are complaining because Openweb is giving you free data after you are capped. Now because you didn't know u got free data, that is in fact slower than the paid for stuff, you called out a Telkom technician. Therefor you are now pissed at Openweb. I agree, the additional cap not added to your account is an error on their part, but getting a technician out right away for something like this, without giving it time and doing additional testing and communication with Openweb is just well...your own fault.

Now you are raging on the forums because you actually mostly angry at yourself and also at me because I just said, you should of checked if you are capped (whether it be via CP functionality or usage states or same thing?) before calling Telkom out.

I highlighted the obvious. Sorry you didn't want to hear it.

 

[wingnut771]

@ Wackyza

Ignoring the capped/soft capped fiasco, please explain how Telkom was dragged into this situation?

I'm sorry, but I'm with DJ on this one.

 

[Wackyza]

Because there was no communication and it resulted in a half a day wasted on my part, an unnecessary Telkom call out, and it not working as expected to boot.

I think those are fair cases for not trialling live customer accounts without their express permission.

Still doesn't make sense to me though...

^^

@ Wackyza

Ignoring the capped/soft capped fiasco, please explain how Telkom was dragged into this situation?

I'm sorry, but I'm with DJ on this one.

 

[ld13]

You are complaining because Openweb is giving you free data after you are capped. Now because you didn't know u got free data, that is in fact slower than the paid for stuff, you called out a Telkom technician. ...but getting a technician out right away for something like this, without giving it time and doing additional testing and communication with Openweb is just well...your own fault.

Did you read post #1? He did contact Openweb. They told him to contact Telkom.

 

[wingnut771]

^^

As per OW instruction!

 

[DJ...]

Ok ill summarize it for you. You are complaining because Openweb is giving you free data after you are capped.

No, I am not. That is not what I am complaining about. Please read the thread title...

Now because you didn't know u got free data, that is in fact slower than the paid for stuff, you called out a Telkom technician.

Um, no. Openweb were contacted. Leoni from Openweb stated that it was a Telkom fault. Please read the thread...

I agree, the additional cap not added to your account is an error on their part, but getting a technician out right away for something like this, without giving it time and doing additional testing and communication with Openweb is just well...your own fault.

Have you not read the thread at all? As in not even given it a glance over? Please stop embarrassing yourself...

Now you are raging on the forums because you actually mostly angry at yourself and also at me because I just said, you should of checked if you are capped (whether it be via CP functionality or usage states or same thing?) before calling Telkom out.

1) read the thread
2) there is no function in the UserCP to see if you are capped.
3) Openweb themselves were called and they made no mention of it
4) there was no need to even consider being capped as additional data had been purchased
5) the account was in fact not capped, as it continued to work. Had it been capped it would have been a simple issue to resolve
6) I was helping a neighbour who in fact contacted Telkom on OPENWEB's INSTRUCTION!
7) read the bloody thread

I highlighted the obvious. Sorry you didn't want to hear it.

Nope. You simply pointed out your comprehension issues...

 

[Wackyza]

and his problem is a Telkom issue

Just because the Openweb support person states the above, like all the other ISP's support in this country when they are clueless, doesn't mean you call out a technician right away. I for one do not believe the so called on the phone for days with Telkom before they sent out a technician. Telkom do tests in one call and send out a technician. That's it. For that reason you don't just get Telkom on the case right away. You check your usage first, you test another ISP second, you contact the most highest custumer representative on this forum. You do not just call Telkom to come out and fix your line. For someone with 64k posts, I am sure he could of asked that Cableguy deal with it personally, and made sure that Cableguy personally handles it.

I reiterate, I am the last person to stand up for openweb, but geez, this smells of human error.

 

[DJ...]

Just because the Openweb support person states the above, like all the other ISP's support in this country when they are clueless, doesn't mean you call out a technician right away. I for one do not believe the so called on the phone for days with Telkom before they sent out a technician. Telkom do tests in one call and send out a technician. That's it. For that reason you don't just get Telkom on the case right away. You check your usage first, you test another ISP second, you contact the most highest custumer representative on this forum. You do not just call Telkom to come out and fix your line. For someone with 64k posts, I am sure he could of asked that Cableguy deal with it personally, and made sure that Cableguy personally handles it.

I reiterate, I am the last person to stand up for openweb, but geez, this smells of human error.

Not everyone on this planet has the luxury of your experience. My neighbour certainly doesn't, which is why when desperate he calls on me for assistance. He did so after calling Telkom on Openweb's instruction.

I for one believe that a company should offer proper support, and in this case they didn't. My neighbour has absolutely no idea how to diagnose a fault - he is new to ADSL. When he is instructed by people who he believed are experts (Openweb) to contact Telkom as it is a Telkom fault, he does so.

It's as simple as that. You're simply arguing for the sake of self pride as you appear incapable of admitting when wrong.

So be it. Have fun. The accounts are cancelled, and I honestly couldn't give two schits about your reading impairment any longer...

 

[wingnut771]

Just because the Openweb support person states the above, like all the other ISP's support in this country when they are clueless, doesn't mean you call out a technician right away. I for one do not believe the so called on the phone for days with Telkom before they sent out a technician. Telkom do tests in one call and send out a technician. That's it. For that reason you don't just get Telkom on the case right away. You check your usage first, you test another ISP second, you contact the most highest custumer representative on this forum. You do not just call Telkom to come out and fix your line. For someone with 64k posts, I am sure he could of asked that Cableguy deal with it personally, and made sure that Cableguy personally handles it.

I reiterate, I am the last person to stand up for openweb, but geez, this smells of human error.

Nowhere does it say that a Telkom techie arrived to check for problems :wtf:

 

[marine1]

You guys think you haave it bad I went to buy a new modem because OW could not find the problem, 2k later it was not the modem, not Telkom but OW