Are Openweb throttling capped accounts?

marine1 said:
You guys think you haave it bad :D I went to buy a new modem because OW could not find the problem, 2k later :mad: it was not the modem, not Telkom but OW
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Yeah, OW's favourite excuse is to either blame the router or telkom. Trust me, been there.

Now with more experience, I know to have backup accounts for testing purposes, that I sometimes give away near the end of the month as I don't use them.
 
wingnut771 said:
Nowhere does it say that a Telkom techie arrived to check for problems :wtf:
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He tried to cancel it before he left but couldn't get through to the right department according to him. There's still a callout on the cards here and he's away with his family on holiday now. May happen - may not. Either way, this is Openweb's fault.

Anyways, I'm done with this argument. The arguments from Wackyza are just stupid, and I am in no mood to suffer it any longer...
 
Its not rocket science. If it doesnt work. U test a account from a different isp. That would clearly show Leoni and Telkom that the line is in top notch shape. And that saves you alot of time. You can continue to attack me personally with your insults while i merely highlight that you/your neighbor made a mistake, a mere human error in not doing adequate testing yourself.
 
DJ... said:
He tried to cancel it before he left but couldn't get through to the right department according to him. There's still a callout on the cards here and he's away with his family on holiday now. May happen - may not. Either way, this is Openweb's fault.

Anyways, I'm done with this argument. The arguments from Wackyza are just stupid, and I am in no mood to suffer it any longer...
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I hear you :)

I wouldn't worry, Telkom will probably just close the call as resolved without even showing up, or the techie will phone to make arrangements so can explain then.
 
Wackyza said:
Its not rocket science. If it doesnt work. U test a account from a different isp. That would clearly show Leoni and Telkom that the line is in top notch shape. And that saves you alot of time. You can continue to attack me personally with your insults while i merely highlight that you/your neighbor made a mistake, a mere human error in not doing adequate testing yourself.
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If you read the post, the neighbour got Telkom involved as per OW instruction. DJ was calling BS on that from the start!
 
Wackyza said:
Its not rocket science. If it doesnt work. U test a account from a different isp. That would clearly show Leoni and Telkom that the line is in top notch shape. And that saves you alot of time. You can continue to attack me personally with your insults while i merely highlight that you/your neighbor made a mistake, a mere human error in not doing adequate testing yourself.
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Please read the thread. The account was tested from multiple locations and the line in question tested from multiple sites. Hence the thread - asking whether there was shaping being applied on capped accounts, which I still maintain was the case as their excuses make zero sense. I was able to confirm that it was not a Telkom issue at all, hence why I called them out in this thread on that! Read the bloody thread!

The issue was only resolved after the thread was started, because contacting them directly had proved fruitless.

How on earth can you read this thread and then come out and state that this is mine or my neighbour's fault? We do not have access to OW's internal systems to confirm an issue. All required testing was done by me. Again, read the bloody thread!

But let's hear this now from your perspective.

What would you have done to confirm the exact fault, and how would you have rectified it? There was no way for me to know that Openweb were trialling this mystery system behind the scenes without anyone's knowledge or permission. There was no access to their internal systems to confirm and fix the fault. All I could do was test (which I did), contact Openweb (which was done), and revert to posting here to attempt to resolve it (which was done)...
 
wingnut771 said:
If you read the post, the neighbour got Telkom involved as per OW instruction. DJ was calling BS on that from the start!
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Correct. And since beginning i just said check if you capped before taking anything support says seriously. Whether it be via cp(if available to you)/phone support/usage stats.

I do not benefit from this. Infact i have a very long standing disagreement with cableguy/MrB33p about their uncapped accounts. So i will not gain anything here. However, dont put something on a public forum to get other peoples opinions but then get upset when they disagree with you
 
Wackyza said:
Correct. And since beginning i just said check if you capped before taking anything support says seriously. Whether it be via cp(if available to you)/phone support/usage stats.
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UserCP - not possible
Phone - not available
Email - they stated that the fault was Telkom's before I got involved to double check
Usage stats - more data was purchased and the account did not behave like it had been capped

WTF are you still arguing about man?! How is this mine or my neighbour's fault? How is the fact that Openweb failed to load the data our fault? How is it that they are coincidentally trialling a softcap system at the same time our fault? How is one supposed to check for being capped when in fact one ISN"T capped?

Do you not scrutinise your own posts before posting them?
 
DJ... said:
UserCP - not possible
Phone - not available
Email - they stated that the fault was Telkom's before I got involved to double check
Usage stats - more data was purchased and the account did not behave like it had been capped

WTF are you still arguing about man?! How is this mine or my neighbour's fault? How is the fact that Openweb failed to load the data our fault? How is it that they are coincidentally trialling a softcap system at the same time our fault? How is one supposed to check for being capped when in fact one ISN"T capped?

Do you not scrutinise your own posts before posting them?
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If you read my post u'd see that the failed cap load is in fact Openwebs fault. But that would of been proven very easily had you/him tested another ISP's account(the free ones do the trick) and sent Openweb the results.

How do you check if you are capped if they dont provide the functionality? You phone support (when it does become available) or if you cannot wait you come here and msg the representative directly and ask them to personally look into it as you arent getting satisfactory support via email.
 
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Wackyza said:
If you read my post u'd see that the failed cap load is in fact Openwebs fault. But that would of been proven very easily had you/him tested another ISP's account(the free ones so the trick) and sent Openweb the results.

How do you check if you are capped if they dont provide the functionality? You phone when support (when it does become available) or if you cannot wait you come here and msg the representative directly and ask them to personally look into it as you arent getting satisfactory support via email.
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Okay you're being very obtuse now and and this needs to stop. Let me put this in plain English for you:

Neighbour contacted Openweb with line speed troubles.
Openweb told him it is Telkom's fault
He called Telkom
He then called me and I went to check
I ran tests using multiple ISP accounts, then tried his account on my line (I've told you this already but you keep missing it somehow). I confirmed that it was not a Telkom fault but a fault on Openweb's side.
I asked him about his cap, he said he saw he might hit his cap, so he bought another 50 gigs earlier in the month already which I confirmed.
The tests however showed that the account only slowed down after downloading P2P, and did so for the same duration that the Openweb shaper works.
On this evidence; on the back of Openweb fobbing him off as it being a Telkom fault; on the back of my suspicions that this was in fact shaping; I posted this thread, to which cableguy responded and we finally got to the bottom of it (perhaps).

There was no way to tell if he was capped, as he had not actually been capped because of their testing without his permission on the account.
All indications were that his capped account was being shaped, which I still maintain it was.

Occam's razor.

Again, if you just read the thread and my responses to your idiotic statements, you'd know all of the above.

There was no way to tell if the account was capped. Considering he'd topped up; considering he'd contacted support already and they made no mention of this; considering the account behaved like a shaped account; my position was (and still is) that the account was shaped, that the softcap excuse was an easy one to attempt to use as nobody can disprove it.

I felt it prudent to post a public thread to find out if anyone else had experienced this.

Now for the love of all that is holy, does this not make sense to you now? How is it that everyone else is able to read, comprehend, and understand, yet you appear completely unable to? Is it that hard to admit being wrong?
 
I enjoy your insults :) . However i wont return the favour and resort to that. In your posts you argue it from your neighbor side as being someone thats not so clued up and therefor openweb support did an inadequate job. Then in the next breathe u say but you were part of it all the way. Like i say, you have good points when you try and prove me wrong but you contradict yourself aswell.

I am not in a competition here to see who is wrong or who isnt. I merely don't agree with you.

For someone thats been part of this community for so long, i would of just thought you would of assisted him with troubleshooting and contacted the representative privately, instead of posting a thread and raging to get their attention.

I will in future not comment on your topics as you clearly just needed to blow of some steam. Have a good one
 
marine1 said:
You guys think you haave it bad :D I went to buy a new modem because OW could not find the problem, 2k later :mad: it was not the modem, not Telkom but OW
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Wow, was it gold plated? Sounds like you got ripped off.


PS: WTF is Hard and Soft cap?
 
DJ,

Question, what made you decide to cancel your account? I ask only cause Im assuming you haven't really had problems with your own accounts, but the issue with your neighbor has put you off using OW?
 
F1 Fan said:
DJ,

Question, what made you decide to cancel your account? I ask only cause Im assuming you haven't really had problems with your own accounts, but the issue with your neighbor has put you off using OW?
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Poor support provided by Leoni that resulted in me having to take time out to do their job for them; recent hard evidence of accounts knowingly being shared; what appears to be clear evidence of shaping on capped accounts; poor security with their password standards; and then Wackyza made me realise that I shouldn't have to put up with this, nor justify my frustrations to others...
 
DJ... said:
Poor support provided by Leoni that resulted in me having to take time out to do their job for them; recent hard evidence of accounts knowingly being shared; what appears to be clear evidence of shaping on capped accounts; poor security with their password standards; and then Wackyza made me realise that I shouldn't have to put up with this, nor justify my frustrations to others...
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Cool. Many loyal OW customers have cancelled in the last two weeks, and it's clear something is not right.

Hoping they will clean up their act, cause my account has been suffering after hours as well...
 
Wackyza said:
Correct. And since beginning i just said check if you capped before taking anything support says seriously. Whether it be via cp(if available to you)/phone support/usage stats.

I do not benefit from this. Infact i have a very long standing disagreement with cableguy/MrB33p about their uncapped accounts. So i will not gain anything here. However, dont put something on a public forum to get other peoples opinions but then get upset when they disagree with you
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Any layman (the neighbour) would take support's advice seriously.

MyBB isn't an official support channel anyway, and if it wasn't for this forum, I bet it still wouldn't have been solved, or maybe now seeing it's the 1st.

FACT: From all the tests, it was established that the CAPPED account was being SHAPED, with denials from OFFICIAL SUPPORT, hence this thread.

Hind sight is always 20/20.
 
Well the account was shaped, of that there is no doubt - it wasn't capped necessarily. It's the reasons given that I don't buy, for reasons already posted...
 
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