What you need to understand is that if Sauron does not believe in it then it is wrong. Period.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Will you be watching the FIFA World Cup Final?
What you need to understand is that if Sauron does not believe in it then it is wrong. Period.
I'm also not a big believer in these things. Rather buy a reliable car than a plan for an unreliable one.
This is rather silly. Even the most reliable brand has vehicles with part failures.
SauRoNZA
Honorary Master
If you didn't see the humoristic sarcasm in that statement, then there is no hope for you.
It even had your favourite smiley on the end.
Dave
Honorary Master
Euro companies tend to care about their image, the CEO will usually have an office that deals with this sort of thing on his behalf, they usually pretty good at coming down hard on errant customer service down the line.
pinball wizard
Honorary Master
Sounds terrible. You have a really crap job if your manager can only get a 320.
Very simple guys. Vehicles bought as new but with the clock ticking on their warranty/service/maintenance plan are known as pre-reg. They have been "sold" internally by the dealer so that they can get a +1 from factory and reach discount targets.
But, these cars need to be sold as pre-reg and the buyer needs all info of reduced plans disclosed to them. Normally, a discount is offered to the buyer due to the time reduction on warranty/service/maintenance plans...
If a dealer has sold a pre-reg as new and without disclosing the ticking clock, it is plain fraud and legal recourse with costs would be the way to go - that is what I would do.
But, these cars need to be sold as pre-reg and the buyer needs all info of reduced plans disclosed to them. Normally, a discount is offered to the buyer due to the time reduction on warranty/service/maintenance plans...
If a dealer has sold a pre-reg as new and without disclosing the ticking clock, it is plain fraud and legal recourse with costs would be the way to go - that is what I would do.
F
Former member 61586
Guest
So just an update:
My manager has gotten hold of the CEO of BMW SA's email address. Sent him the entire story with proof including e-mail communication from BMW SA customer care where they (BMW SA customer care) state in writing, that this type of behaviour (starting the maintenance plan from the day the car is sent from the factory to the dealer and then sold without the customers knowledge with less maintenance plan) is completely standard operating procedure.
He was called by a representative from the CEOs office who I assume handles all these email complaints and was told to contact the dealer again to find a resolution. Strange that the representative does not say at any time what the obvious resolution is (just give the man his 3 months of maintenance plan back and let the maintenance plan end when it is supposed to end).
He explained that he has met with the dealer principle, sales manager and workshop manager before with no such resolution. What they offered him was that he purchase an extended maintenance plan at 50% of its cost. This was obviously unacceptable to him as now he would have to pay money to sort out fraud from THEIR side. Anyway, she said to take the matter further he MUST meet with them again.
That meeting is tomorrow. Will update again tomorrow or Wednesday on the outcome of that meeting which I suspect will be exactly the same as his previous meetings with them. They simply see nothing wrong with their conduct and are wondering why he doesn't bend over and accept the "goodwill" offer they have given.
My manager has gotten hold of the CEO of BMW SA's email address. Sent him the entire story with proof including e-mail communication from BMW SA customer care where they (BMW SA customer care) state in writing, that this type of behaviour (starting the maintenance plan from the day the car is sent from the factory to the dealer and then sold without the customers knowledge with less maintenance plan) is completely standard operating procedure.
He was called by a representative from the CEOs office who I assume handles all these email complaints and was told to contact the dealer again to find a resolution. Strange that the representative does not say at any time what the obvious resolution is (just give the man his 3 months of maintenance plan back and let the maintenance plan end when it is supposed to end).
He explained that he has met with the dealer principle, sales manager and workshop manager before with no such resolution. What they offered him was that he purchase an extended maintenance plan at 50% of its cost. This was obviously unacceptable to him as now he would have to pay money to sort out fraud from THEIR side. Anyway, she said to take the matter further he MUST meet with them again.
That meeting is tomorrow. Will update again tomorrow or Wednesday on the outcome of that meeting which I suspect will be exactly the same as his previous meetings with them. They simply see nothing wrong with their conduct and are wondering why he doesn't bend over and accept the "goodwill" offer they have given.
Dave
Honorary Master
Would 50% discount off another maintenance plan be worth more than 3 months added to the existing plan?
F
Former member 61586
Guest
No. It is 50% of a 12 month extension. So he would have to pay for 6 months and get 6 months free. So he gets his 3 months that were defrauded, an extra 3 months on top of that, which he pays for, and then 6 months on top of that, that they cover. Why not offer him the 6 months that ONLY THEY PAY FOR?
That is besides the point however. Even if he had to pay for 10% that would still not be the point. Why should he pay for something because he was defrauded?
Think of it this way, thief steals 1 wheel from your car. Agrees to give you your wheel back and 3 extra wheels if you pay for 2 wheels. Its a stupid offer. And should be treated as such.
Last edited by a moderator:
Dave
Honorary Master
If he was keeping the car and intending to take out another maintenance plan it's not a stupid offer. He ends up with an extra 3 months for free.
If he isn't taking out another plan then you might have a point.
If he isn't taking out another plan then you might have a point.
BMW Motorplan can only be extended in 12 month chunks or 20 000km chunks - hence their offer.
I would take the offer to pay in 50% as he is scoring 9 months while paying for 6. It is a fair offer, as long as he has KM's left until 100 000km to use his 12 months
Kloofvreter
Honorary Master
Fcking salesmen and stealerships.
F
Former member 61586
Guest
Guys. How can it be fair to be extorted out of more money from your pocket simply to get what is owed to you (due to FRAUD on the dealerships part) plus a little extra? How can that possibly be a good deal? Why can the dealer not cover his maintenance for 3 months? So he rewards the dealer with more business for their fraud (the dealer will probably make more money during the extra 12 months of maintenance than what it cost them to pay 50% of the maintenance plan)????? Come on? Is this really the thinking?
And just to add, he wanted to extend his maintenance plan initially. But the service from the dealer workshop and the dealer in general is so crap he would prefer to have his car maintained by a private mechanic after the end of the maintenance plan.
And just to add, he wanted to extend his maintenance plan initially. But the service from the dealer workshop and the dealer in general is so crap he would prefer to have his car maintained by a private mechanic after the end of the maintenance plan.
Understand your point and completely agree. But he stands to gain more than the dealer if he only has to pay 50% for 9months depending on the cost. He only has to pay in like 5k, then surely it is worth it.
Alternatively counter their offer and offer to pay 25% of the cost. All depends on how far you want to go with thus.
We had a similiar issue with Ford. We bought a 2.2 base Ranger new 2yrs ago. As we took delivery off the floor the salesman mentioned that it had no service plan (Ford SA had only just dropped the service plan from base models). We stopped the vehicle and locked it and gave the keys back and said we will invoke cooling off and have the finance cancelled.
They came back and offered to pay 50% of the service plan if we covered the other 50%. We reluctantly agreed, only because we had sold the previous vehicle and this new one was replacing it and we needed the vehicle to start working for the business.
It is not fair :-/
F
Former member 61586
Guest
No. he does not stand to gain. What does he gain? He pays for 6 months of cover of which 3 was already his to start with. So of the 9 months extra added to his maintenance plan he is paying for 4.5 months (9/2) at the cost of 6 months.
Now he is forced to deal and give business to the dealer that de-frauded him for another year? I think that this has moved from a rands and cents thing to a principle thing.
Last edited by a moderator:
Yes, my maths was wrong too - he only gets 3 months free. Not a great deal, but he will be adding value to the vehicle or covering himself if he decides to keep it for the year
ToxicBunny
Oi! Leave me out of this...
After their non-disclosure of the 3 months lost on maintenance plan at time of sale, I'd be expecting a 12 month extension to the plan to happen for free as an apology for the mistake.
You are not wrong.