Hi Loukie01
Please PM your affected number and contact details. The matter will be referred to our Network Technicians for assistance.
Regards
Cell C | MM
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Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here
- Thread starter Cell_C
- Start date
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- #cellc #wtbsignal cell c data faq
Hi Loukie01
Please PM your affected number and contact details. The matter will be referred to our Network Technicians for assistance.
Regards
Cell C | MM
Hallo There!
For about the last 2 months we've been having an intermittent problem with the data connection to CellC dying and the device then going over to roaming
Location : Renosterkop transmitter, 25km North of Bronkhorstspruit
Google maps ref : https://www.google.co.za/maps/@-25.589222,28.944222,173m/data=!3m1!1e3?hl=en
Device : Samsung Tablet 2, acting as wifi hotspot
Contract : Giga 100 sim (This is now the 4th one we are busy with and had good service in the last 4 years with the previous Giga 100s)
Existing ref : none
Speedtest result : none
CellC number : **********
My contact number : **********
Regards
Gert
For about the last 2 months we've been having an intermittent problem with the data connection to CellC dying and the device then going over to roaming
Location : Renosterkop transmitter, 25km North of Bronkhorstspruit
Google maps ref : https://www.google.co.za/maps/@-25.589222,28.944222,173m/data=!3m1!1e3?hl=en
Device : Samsung Tablet 2, acting as wifi hotspot
Contract : Giga 100 sim (This is now the 4th one we are busy with and had good service in the last 4 years with the previous Giga 100s)
Existing ref : none
Speedtest result : none
CellC number : **********
My contact number : **********
Regards
Gert
Last edited by a moderator:
Hi Gert
We have referred the matter to our Escalations Team. One of the consultants will contact you to remedy the issue.
Regards
Cell C | MM
Last edited by a moderator:
Since Friday afternoon almost nothing comes through on the 3G network, making it impossible to load Facebook or Twitter, do online banking or even receive all the email accounts. When will this finally be fixed?
It worked after midnight last night until I went to bed around 2:30, but now we are back to square one.
I am in the northwest of Johannesburg, have a 5/5 connection and reboot every few hours in the hope it might work again.
It worked after midnight last night until I went to bed around 2:30, but now we are back to square one.
I am in the northwest of Johannesburg, have a 5/5 connection and reboot every few hours in the hope it might work again.
Location: Observatory, Cape Town
Date and time: Ever since I've got the data bundle.
Device: Hisense HS-U988 / Android Version 4.4.2
Contract: No, prepaid GIGA 200
Existing ref: Nil
Speedtest.net: Cannot load the page, it times out.
Cell ID: Not sure what this is or where to get it
I am VERY disappointed with the performance of the Cell-C network.
I've just gone through a process of getting rid of TelkomMobile in favour of your network (which offers better bulk daata deals), and boy am I sorry I did that. After midnight, the connection is OK (not great).
During the day is a different story. I have around 25-75% packet loss, pages randomly time out or don't resolve hostnames. I'm constantly having to refresh pages because half of the images are missing. Most of my messages on Skype, Slack etc. fail and retry. In short, unusable.
I started with 50GB+150GB. I've tried my best to use the bandwidth since I got it (I'm a web developer) last week, and I am now sitting at 49.66GB+146.99GB. On the day time connection over the course of 4 days, I've managed to use only 340MB.
Where do I get my R1800 back?
EDIT: I've tried using my Cell-C SIM in a USB dongle and it's behaving a lot better. So either Cell-C doesn't perform well when shared via a mobile phone, or something changed on the network since this report. I suspect it has something to do with the free Facebook which is probably activated when used directly in a mobile phone, and clashes with the sharing of the connection via USB or Wifi tethering. Just a suspicion though.
Date and time: Ever since I've got the data bundle.
Device: Hisense HS-U988 / Android Version 4.4.2
Contract: No, prepaid GIGA 200
Existing ref: Nil
Speedtest.net: Cannot load the page, it times out.
Cell ID: Not sure what this is or where to get it
I am VERY disappointed with the performance of the Cell-C network.
I've just gone through a process of getting rid of TelkomMobile in favour of your network (which offers better bulk daata deals), and boy am I sorry I did that. After midnight, the connection is OK (not great).
During the day is a different story. I have around 25-75% packet loss, pages randomly time out or don't resolve hostnames. I'm constantly having to refresh pages because half of the images are missing. Most of my messages on Skype, Slack etc. fail and retry. In short, unusable.
I started with 50GB+150GB. I've tried my best to use the bandwidth since I got it (I'm a web developer) last week, and I am now sitting at 49.66GB+146.99GB. On the day time connection over the course of 4 days, I've managed to use only 340MB.
Where do I get my R1800 back?
EDIT: I've tried using my Cell-C SIM in a USB dongle and it's behaving a lot better. So either Cell-C doesn't perform well when shared via a mobile phone, or something changed on the network since this report. I suspect it has something to do with the free Facebook which is probably activated when used directly in a mobile phone, and clashes with the sharing of the connection via USB or Wifi tethering. Just a suspicion though.
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Is working again since around 13:00. Let's hope it stays...
In the past, it happened often on a Friday for 1 hour or 2 or 3, but never that long. This was almost 72 hours!
Hi gifs
Kindly PM us the affected number, your contact details + location.
We would like to assist.
Regards
Cell C | BM
Kindly PM us the affected number, your contact details + location.
We would like to assist.
Regards
Cell C | BM
Hi WernerK1
We do apologize for the inconvenience experienced by this.
We were having challenges with power failure.
Regards
Cell C | BM
We do apologize for the inconvenience experienced by this.
We were having challenges with power failure.
Regards
Cell C | BM
Hi Marlinf
Kindly PM us the affected number + contact details and we will look into the issue.
Regards
Cell C | BM
Kindly PM us the affected number + contact details and we will look into the issue.
Regards
Cell C | BM
Cell C rep can you help please. No data throughput in Pierre van Ryneveld, Pretoria since just after 11AM this morning. Can't even do a speedtest.
Update: Seems to be working again now. Was down for about 2 hours.
Update: Seems to be working again now. Was down for about 2 hours.
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taswell.strydom
Member
- Joined
- Sep 21, 2015
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Good Afternoon. We been experiencing bad network coverage for the last couple of years.
My Area is getting very low internet speeds. Especially during ON-PEAK hours but OFF- Peak is just as bad.
I currently stay in the Western Cape , Colorado Park Mitchells Plain. The closet BTS is about 3km away from my house.It is located in Weltevreden Valley Mitchells Plain in Bond Street.The other one is in Philippi at the train station.
I took a screenshot of my neighbours internet speeds but i have no permissions to attach files on this forum.
Location:Western Cape , Colorado Park, Mitchells Plain. BTS -Weltevreden Valley Mitchells Plain in Bond Street
RAT (2G/3G/HSPA+)
Device:Cell C modem E1820
Device 2: Alcatel PIXI one Touch
Time of Issue: its been years now
Prepaid Lines
Data throughput is very low (<100Kbps)?.
My Area is getting very low internet speeds. Especially during ON-PEAK hours but OFF- Peak is just as bad.
I currently stay in the Western Cape , Colorado Park Mitchells Plain. The closet BTS is about 3km away from my house.It is located in Weltevreden Valley Mitchells Plain in Bond Street.The other one is in Philippi at the train station.
I took a screenshot of my neighbours internet speeds but i have no permissions to attach files on this forum.
Location:Western Cape , Colorado Park, Mitchells Plain. BTS -Weltevreden Valley Mitchells Plain in Bond Street
RAT (2G/3G/HSPA+)
Device:Cell C modem E1820
Device 2: Alcatel PIXI one Touch
Time of Issue: its been years now
Prepaid Lines
Data throughput is very low (<100Kbps)?.
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Azg
Expert Member
Mine is working fine.
You should have someone attend to your caps lock key problem as well.
Hi Yoydna
Thank you for posting to us.
Please provide us with your contact details, and we will address the issue.
Regards
Cell C | BM
Im getting "No service" in the Centurion Area, tried with 2 diffrent phones.
Just to Update on this, I phoned CellC and the technical support says my sim is faulty. So I drive down to the local Checkers to buy a new sim, arriving at the checkers CellC is registered again, Full bars and HSDPA is connected.
I drive back to work, and again, No Service.
So obviously the problem is on CellC's side and not mine, I almost did a unnecessary Sim Swop
The Problem is still not fixed though, "No Service", I see most traffic lights in the area are out, maybe a power issue CellC Rep?, maybe something to do with last nights weather?
Regardless, today was the first time i'm getting "No Service", But i have issues with CellC every day here in Centurion (at work), There is seriously something wrong with the tower we connect to here, i have had the poor internet signal from last year, on my old Iphone5, my S4, my S5 and now on my G3. When i'm home my signal and Internet works like a dream.
Update
11:40, CellC is registering again, phone shows HSDPA, but still no internet.
12:00, Internet working again.
Just to Update on this, I phoned CellC and the technical support says my sim is faulty. So I drive down to the local Checkers to buy a new sim, arriving at the checkers CellC is registered again, Full bars and HSDPA is connected.
I drive back to work, and again, No Service.
So obviously the problem is on CellC's side and not mine, I almost did a unnecessary Sim Swop
The Problem is still not fixed though, "No Service", I see most traffic lights in the area are out, maybe a power issue CellC Rep?, maybe something to do with last nights weather?
Regardless, today was the first time i'm getting "No Service", But i have issues with CellC every day here in Centurion (at work), There is seriously something wrong with the tower we connect to here, i have had the poor internet signal from last year, on my old Iphone5, my S4, my S5 and now on my G3. When i'm home my signal and Internet works like a dream.
Update
11:40, CellC is registering again, phone shows HSDPA, but still no internet.
12:00, Internet working again.
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