Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Cell_C said:
Hi Mify

Please PM us the number in question and a number that we can reach you on.

^MP
Click to expand...
Still the same issue. Nothing has changed. The 'consultants' called, normal tick box questions with no hope...

The problem is NOT with any of my setup. It affects multiple sims on multiple devices. We get the same low LTE signal and slow speeds across these devices and sims. The problem is with some tower or something in the Midrand (Carlswarld and Summerset) area. The same sims have normal performance in other areas. This has never been a problem before on theses sims, devices or area. The problem is therefore on your side.

Please send the above information to someone capable...
 
Mity said:
Day 5 of the same issue not being resolved.
Click to expand...

Hi Mity

We have tried to contact you on numerous occasions to no avail. Also, the Cell C number you have provided does not populate any information on our system. Please PM us the correct Cell C number and a number we can reach you on.

^SM
 
Day 6. Issue still not resolved. I give the consultants the same information that is already posted on here when they call.

Getting a call from a consultant is not going to fix the issue....
 
Mity said:
Day 6. Issue still not resolved. I give the consultants the same information that is already posted on here when they call.

Getting a call from a consultant is not going to fix the issue....
Click to expand...

Hi Mity

The matter has been reported to our Network Team.

^SM
 
LTE Service resorted after 10 days.

Full signal strength. Great ping.
Average of 8mbs down and 10mbps up. The download speed use to be >15mbps before the outage.

I hope it stays stable...

Thank you
 
Not sure if posting here is the right place, but I'm getting extremely high ping and packet loss to CS GO servers at night. It used to be fine for the past 2 months, but the previous 2 days has been unbearable at night.
 
v3n0m0uS said:
Not sure if posting here is the right place, but I'm getting extremely high ping and packet loss to CS GO servers at night. It used to be fine for the past 2 months, but the previous 2 days has been unbearable at night.
Click to expand...

Hi v3n0m0uS

Are you still experiencing the issue?

^MP
 
First and Last name: Zunaid Hans

Type of service (pre- or post-paid): pre

Time of Issue: 31Jul

Dongle / handset used, Make and Model: Samsung s5

What OS and version are you using on the connecting device (Windows / Mac / Linux): Android

Every single time I have a power failure in my area I need to call in and ask for a technician to be sent out to restore my internet connection.
Please can the issue be fixed at my connecting tower as I currently cannot use my 4g services
 
Last edited by a moderator:
Hanzo said:
First and Last name: Zunaid Hans

Type of service (pre- or post-paid): pre

Time of Issue: 31Jul

Dongle / handset used, Make and Model: Samsung s5

What OS and version are you using on the connecting device (Windows / Mac / Linux): Android

Every single time I have a power failure in my area I need to call in and ask for a technician to be sent out to restore my internet connection.
Please can the issue be fixed at my connecting tower as I currently cannot use my 4g services
Click to expand...


Hi Hanzo

Thank you for the information.

The query has been raised.

Our team will be in touch.

^MP
 
Last edited by a moderator:
Location: Bayswater, Bloemfontein
Time of issue: last couple of days
Device: Both LTE Huawei-B618 and Huawei-B315 routers
Contract Type (pre- or post-paid): Postpaid
Existing reference numbers from Helpdesk: Contacted MWEB ISP but to avail
www.speedtest.net results (if possible): ping 92ms, download 4.47 mbps, upload 17.76 Mbps
Any other information relevant to the problem: Internet on both routers worked fine first 2 months, but past week on and off all the time, not trying to play online games anymore, movies stop at one stage, just not buffering, nightmare just doing large emails attachments.....moerse gesukkel
 
Cell_C said:
Hi v3n0m0uS

Are you still experiencing the issue?

^MP
Click to expand...

Yes I am. Only been able to test now and it's still the same. I've been told by the server hosting company it's a routing issue from CellC.
 
v3n0m0uS said:
Yes I am. Only been able to test now and it's still the same. I've been told by the server hosting company it's a routing issue from CellC.
Click to expand...

Hi v3n0m0uS

Please PM us the number in question, your location, and a number that we can contact you on.

^MP
 
I have the 50GB LTE from Axxess and at night especially when playing PlayerUnknown's Battlegrounds the latency skyrockets and the game throws a message saying "Network lag detected" which freezes the player in place until the latency settles a bit. This happens every few seconds making it very unplayable. This issue only happens at night and hoping that someone has a fix for this. I have tried rebooting, changing DNS but nothing works.
 
Good morning,
Have Cell C RTL30VW LTE-A home router. Connected Poynting +9db antenna. Very good signal now ..... but:
Ping: 568ms. Down L: 0.458meg.
Have line of sight to tower. Location - Jeffriesbay, Eastern cape. Paradise beach.
Can I get help on this form ... please.
NicovR001.
 
NicovR001 said:
Good morning,
Have Cell C RTL30VW LTE-A home router. Connected Poynting +9db antenna. Very good signal now ..... but:
Ping: 568ms. Down L: 0.458meg.
Have line of sight to tower. Location - Jeffriesbay, Eastern cape. Paradise beach.
Can I get help on this form ... please.
NicovR001.
Click to expand...

Hi NicovR001

Please send us the location and your contact details via PM.

^SM
 
Location: Muizenberg, Costa Da Gama
Date & Time of Issue: 20 August 2018: 19:00
Device Manufacturer & Model : Huawei B315
Contract Type : Pre-Paid (WebAfrica)

This is our average speed that we experience in Costa Da Gama (Costa Mews Complex) everyday. Please help!!!
 

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simmakombe said:
Location: Muizenberg, Costa Da Gama
Date & Time of Issue: 20 August 2018: 19:00
Device Manufacturer & Model : Huawei B315
Contract Type : Pre-Paid (WebAfrica)

This is our average speed that we experience in Costa Da Gama (Costa Mews Complex) everyday. Please help!!!
Click to expand...

The exact same issue that I have with CellC.The data is only useful for youtube and can not be used for anything else.
 
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