Seems like many people have this issue of connected speedstick with good signal but no throughput. Surely it is a common issue and we could get some response here from Cellc wrt this? Is it tower, is it link to tower or is it the back-haul network???
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Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here
- Thread starter Cell_C
- Start date
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- Tags
- #cellc #wtbsignal cell c data faq
Dolby
Honorary Master
- Joined
- Jan 31, 2005
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- 39,145
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Voda and MTN would never have been down for 3 weeks in the first place.
Plus they had threads and complaints from the 19 April regarding Randburg - and realised an error about 2 weeks down the line
Napalm2880
Expert Member
Is there any progress with the problems in Cape Town? There are numerous threads regarding Claremont, Newlands, Rondebosch since January 2011!!! Should I take my 3G dongle back for a refund this weekend or is there something big on the cards for CellC?
Hi Cellc, no contact from anyone as yet.
Kloon
Expert Member
@Cell_C I have been in contact with the support team and no joy finding issues with my connection, but after some investigation I think it might be related to this thread http://mybroadband.co.za/vb/showthread.php/324443-Brackenfell-Kraaifontein-amp-CellC-4Gs-The-Truth
So now what? I have a contract but can't use my speed stick whatsoever even though I have full HSPA signal at 5 bars
So now what? I have a contract but can't use my speed stick whatsoever even though I have full HSPA signal at 5 bars
Location: Fourways
Time of issue: Two Weeks
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): n/a
Any other information relevant to the problem: Zero thoroughput - sometimes EDGE, can't get more...
Time of issue: Two Weeks
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): n/a
Any other information relevant to the problem: Zero thoroughput - sometimes EDGE, can't get more...
The Voice
Honorary Master
Location: Malvern East/Wychwood
Date & Time of Issue: For almost over a week - most recent: 14/05/2011 18:54
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): White Cell C Modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): HSD+UPA
www.speedtest.net results (if possible):
Cell ID (if possible): 14443
RSSI (if possible): -77dBm
Any other information relevant to the problem: I seem to be connected for a few minutes, sometimes a few hours, then suddenly my connection will hang (lag out if I'm gaming online). Upon checking the modem, the light is no longer solid blue, but flashing, indicating a D/C. However, the Cell C dash seems to think I'm still connected. Clicking the "disconnect" button simply causes the software to hang, and/or crash (I have to close it through Task Manager). As you can see from the speedtest result, my connection is NOT up to par, either! Also, when running speedtests, it occassionally shows that I'm in Cape Town (lol?) or Durban (wtf?!) - could be caused by the completely RANDOM IP's I'm always assigned? Also, I've never experienced D/C's when using my MTN sim in the modem, so it goes without saying that the problem lies with Cell C - again...
Date & Time of Issue: For almost over a week - most recent: 14/05/2011 18:54
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): White Cell C Modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
RAT (2G/3G/HSPA+): HSD+UPA
www.speedtest.net results (if possible):
Cell ID (if possible): 14443
RSSI (if possible): -77dBm
Any other information relevant to the problem: I seem to be connected for a few minutes, sometimes a few hours, then suddenly my connection will hang (lag out if I'm gaming online). Upon checking the modem, the light is no longer solid blue, but flashing, indicating a D/C. However, the Cell C dash seems to think I'm still connected. Clicking the "disconnect" button simply causes the software to hang, and/or crash (I have to close it through Task Manager). As you can see from the speedtest result, my connection is NOT up to par, either! Also, when running speedtests, it occassionally shows that I'm in Cape Town (lol?) or Durban (wtf?!) - could be caused by the completely RANDOM IP's I'm always assigned? Also, I've never experienced D/C's when using my MTN sim in the modem, so it goes without saying that the problem lies with Cell C - again...
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PKruger
Well-Known Member
Location: Hospital Park, Bloemfontein
Time of issue: 2011-05-15; from about 18h40
Device (Huawei / ZTE): Huawei Black Stick E1820 11.831.03.00.00
Contract Type (pre- or post-paid): post
Existing reference numbers from Helpdesk: N/A
www.speedtest.net results (if possible): not possible
Any other information relevant to the problem: frequent disconnects; connects, but no throughput
RSSI: -89dBm
MCC: 655
MNC: 07
LAC: 46
RNC ID: 305
Cell ID: 49343
SNR: -103, -17
Time of issue: 2011-05-15; from about 18h40
Device (Huawei / ZTE): Huawei Black Stick E1820 11.831.03.00.00
Contract Type (pre- or post-paid): post
Existing reference numbers from Helpdesk: N/A
www.speedtest.net results (if possible): not possible
Any other information relevant to the problem: frequent disconnects; connects, but no throughput
RSSI: -89dBm
MCC: 655
MNC: 07
LAC: 46
RNC ID: 305
Cell ID: 49343
SNR: -103, -17
Location: Somerset West
Time of issue: last couple of WEEKS
Device: White Cell C modem
Contract Type (pre- or post-paid): Post Paid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): n/a
I have intermittent connectivity in the Somerset West / Helderberg Region. The line drops for no reason whatsoever. Sad thing is when i JUST got it it was PERFECT. Have had it for about 4 months now. This past month and a bit have been AWFUL.
Time of issue: last couple of WEEKS
Device: White Cell C modem
Contract Type (pre- or post-paid): Post Paid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): n/a
I have intermittent connectivity in the Somerset West / Helderberg Region. The line drops for no reason whatsoever. Sad thing is when i JUST got it it was PERFECT. Have had it for about 4 months now. This past month and a bit have been AWFUL.
From woosh to < dailup
Location: Monument Park, Pretoria
Time of issue: 2011-05-16; from about 18h00
Device (Huawei / ZTE): Motorolla Milestone phone
Contract Type (pre- or post-paid): prepaid 5GB sim
Existing reference numbers from Helpdesk: N/A
www.speedtest.net results (if possible): http://www.speedtest.net/result/1299036170.png
Any other information relevant to the problem: Connects and stays online but no throughput. Phone shows UMTS and HSPA connection, sending to tower but no response from towers. No throughput, all pages would time out. Some pages will start loading and then time out. Used to get a very good and constant 4Mbps downlink and 1Mbps uplink the last 4 months. Last few days have been horrible.
RSSI: -91dBm 11asu
Exact location googleMaps
Location: Monument Park, Pretoria
Time of issue: 2011-05-16; from about 18h00
Device (Huawei / ZTE): Motorolla Milestone phone
Contract Type (pre- or post-paid): prepaid 5GB sim
Existing reference numbers from Helpdesk: N/A
www.speedtest.net results (if possible): http://www.speedtest.net/result/1299036170.png
Any other information relevant to the problem: Connects and stays online but no throughput. Phone shows UMTS and HSPA connection, sending to tower but no response from towers. No throughput, all pages would time out. Some pages will start loading and then time out. Used to get a very good and constant 4Mbps downlink and 1Mbps uplink the last 4 months. Last few days have been horrible.
RSSI: -91dBm 11asu
Exact location googleMaps
neetz108
Senior Member
Hi Cell_C
I am still having issues, even though you phoned me last week I have had no other feedback at all.
Location: Berario, Northcliff
Time of issue: past 2 months
Device (Huawei / ZTE): Huawei E1820 (Black Modem)
Contract Type (pre- or post-paid): prepaid.
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+): HSPA+
Cell ID (if possible): 12292
RSSI (if possible): -83 dBm
Any other information relevant to the problem:
Full signal strength, connected but no throughput. Disconnects every few mins, sometimes it refuses to connect at all. Sometimes the modem seems as if it has hung. i.e. blue light on modem remains fixed. Constantly have to disconnect (unplug) and reconnect. (with & without router) . If idle for few minutes, then no throughput again. When the connection works I get speeds of less than 1mbps, uploads of less than 0.2mpbs. Something simple like skype is unusable on the useless service. Last night after I got home at 17:00, I had no throughput until 19:00 after which I had very slow speeds, and the connection stopped working several times.
Just for interest sake, I am recommending to everybody I know to stay away from Cell C, this after initially recommending it to everyone after the great experience just after you started out in Joburg. I have been very patient up to now, but I cannot continue like this.
I am still having issues, even though you phoned me last week I have had no other feedback at all.
Location: Berario, Northcliff
Time of issue: past 2 months
Device (Huawei / ZTE): Huawei E1820 (Black Modem)
Contract Type (pre- or post-paid): prepaid.
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+): HSPA+
Cell ID (if possible): 12292
RSSI (if possible): -83 dBm
Any other information relevant to the problem:
Full signal strength, connected but no throughput. Disconnects every few mins, sometimes it refuses to connect at all. Sometimes the modem seems as if it has hung. i.e. blue light on modem remains fixed. Constantly have to disconnect (unplug) and reconnect. (with & without router) . If idle for few minutes, then no throughput again. When the connection works I get speeds of less than 1mbps, uploads of less than 0.2mpbs. Something simple like skype is unusable on the useless service. Last night after I got home at 17:00, I had no throughput until 19:00 after which I had very slow speeds, and the connection stopped working several times.
Just for interest sake, I am recommending to everybody I know to stay away from Cell C, this after initially recommending it to everyone after the great experience just after you started out in Joburg. I have been very patient up to now, but I cannot continue like this.
Hi gifs
our net work guys are on it.
i have PM you.
Regards
~AM~
our net work guys are on it.
i have PM you.
Regards
~AM~
Location: Monument Park, Pretoria, 0181
Time of issue: afternoons and evenings since 7May11 - now even during the day - has become unusable - using my reliable Vodacom stick 24/7!
Device: Huawei E1820
Contract type: Pre-paid 5 x 12GB
Ref No: TT1375567
Speedtest: Connects 3G but webpages don't load, only works on EDGE
Problem only started ~ 7May11 - before all was fine 24/7
UPDATE:
I now can't even use the Cell C EDGE any longer - will NEVER use my 5GB this month - CellC should consider carry-over when they have a DEAD tower as in tower 2084 Monument Park, Pretoria
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There seems to be a major improvement, just got home and speeds are back to normal. Let's hope is lasts
There seems to be a major improvement, just got home and speeds are back to normal. Let's hope is lasts
Spoke too soon I'm afraid, already had a couple of disconnects and speeds are nowhere:
