Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

[fsgoldstein]

Slow upload and/or slow download and/or EDGE only etc etc

Location: Midwood Avenue, Claremont, 7708, Cape Town
Time of issue: Various times since 1st May
Device (Huawei / ZTE): Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: Initial problem (slow download) was reported to [email protected] on 2nd May, but I have had no acknowledgment and, therefore, no reference number.

www.speedtest.net results (if possible):

Example of slow download: http://speedtest.net/result/1276719904.png

Example of slow upload: http://speedtest.net/result/1300007279.png

Any other information relevant to the problem:

Network speeds (upload and download) vary at times from acceptable to awful.

On 1st May at about 1:30am could only get EDGE connection (this is the first time it has happened to me), and since then, there have been a number of occasions when I have had EDGE only connections. I can use MDMA to force “3G only”, but this should not be necessary. I have also noticed frequent switches between Cellids 40081 and 40391 when I do have a 3G connection (RSSI varies from -67dBm to -83dBm).

 

[Dolby]

Spoke too soon I'm afraid, already had a couple of disconnects and speeds are nowhere:

Nice ping!

EDIT : What if you MDMA to force it to 3G?

I'm getting some the quickest speeds in the last month - peaking occasionally at 10-15kb/sec!

 

[gifs]

Nice ping!

EDIT : What if you MDMA to force it to 3G?

I'm getting some the quickest speeds in the last month - peaking occasionally at 10-15kb/sec!

Already set the modem to 3g-only.

My ping has always been good, even when I get no throughput I can mostly still ping websites.

Despite the low ping Skype is unusable

 

[Jer1cho]

Location: Montrose Avenue, Northgate, JHB
Time of issue: Everyday
Device: Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: N/A
www.speedtest.net results (if possible):

SpeedTest result: http://www.speedtest.net/result/1301130273.png

Always slow, constant disconnects every night, never EVER get speeds over 1mb/s. I have paid R3000 for a service that I have never gotten, and am effectively being robbed. Thanks for the false advertising.

 

[TVisser]

Connection but no throuput

Location: Durbanville, Cape Town
Date & Time of Issue: 18 - 05 - 2011 - ongoing
Device Manufacturer & Model ZTE MF190
Contract Type pre-paid
Existing reference numbers from Helpdesk: none
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): n/a
Cell ID (if possible): 8927074321006103610 (sim number)
RSSI (if possible)
Any other information relevant to the problem:

Since yesterday, the modem connects, but will not connect to any site. Intermittantly I can connect to the main page of cell c's site, but as soon as I try to navigate to any of the other links, it comes back saying that the server did not send any data.

I have, removed and re-installed the modem, but this made no difference

Please assist, as it shows that there is data going up and down (via the dashboard) but nothing is changing in the web browser, until it "times out".

 

[steve-rsa]

Location: Eagle Canyon
Time of issue: Since November
Device: Black Cell C modem
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: n/a
www.speedtest.net results (if possible): n/a
Any other information relevant to the problem: Was told the Honewdew Spar tower 21682 would be converted to 3G - was never done. Speeds abysmal - 5kbps etc.

Still waiting.......

 

[Bundu]

I can connect 3G and EDGE, but only load web pages when connected EDGE.
The above speed I get when EDGE connected and when I'm LUCKY!
I reported the problem on 11May and received the Ref No TT1375567.
There has been NO progress OR feedback from Cell C.
With Telkom you register a dispute, with Cell C you just pay up and have to accept it - WTF???!!!!

 

[V-FERRARI]

Location: Westering, Port Elizabeth
Time of issue: Everyday since April 27(going to be wasting 2 x 60Gig data sims because i have not been able to use it till now)
Device: Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: too many calls and very tired of talking to people who say there was never 3G in this area when i have had 3G since last year
www.speedtest.net results (if possible): Speedtest fails 0.03 download, 0.01 upload


Hi guys come now man what is wrong with your network. I cant use your data pakages at all since last month and this month is coming to an end. I went today to sign up a new contract with vodacom because i have been logging the fault almost everyday and no one comes out to sort this tower. What more must i do???????????????????????????????????

I have 4 friends staying in the same area also using CellC and we all have the same problem.

 

[Glipsie]

Location: Sunninghill, Gauteng
Time of issue: Since 9am 22 May 2010
Device: Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: 1374524

Cell C horrible today:

 

[knightfourtwo]

Location: Douglasdale, Gauteng
Time of issue: Ongoing, for the last week at least
Device: Huawei E1820
Contract Type (pre- or post-paid): Prepaid

Your advertising says "Fast enough for any network game" - my pingtest result disagrees... I usually get around 50-60ms ping with a 10ms jitter (B+ line quality) and I have got speeds of up to 11Mbps, but for the last week or so the speed is terrible and the ping has been as high as 900ms - there is no way you can play any network game with this kind of latency. Time to speak to the ASA?

BTW, I have reported the issue through your web site, and no one even bothered to get back to me...

 

[Cell_C]

Location: Westering, Port Elizabeth
Time of issue: Everyday since April 27(going to be wasting 2 x 60Gig data sims because i have not been able to use it till now)
Device: Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: too many calls and very tired of talking to people who say there was never 3G in this area when i have had 3G since last year
www.speedtest.net results (if possible): Speedtest fails 0.03 download, 0.01 upload


Hi guys come now man what is wrong with your network. I cant use your data pakages at all since last month and this month is coming to an end. I went today to sign up a new contract with vodacom because i have been logging the fault almost everyday and no one comes out to sort this tower. What more must i do???????????????????????????????????

I have 4 friends staying in the same area also using CellC and we all have the same problem.

Good Day

I am logging a net work call.
as well as i have PM you for additional info.

Regards
~AM~

 

[V-FERRARI]

I see no PM Cell_C i hope these guys come out soon because i am really dissapointed.

 

[knightfourtwo]

Location: Douglasdale, Gauteng
Time of issue: Ongoing, for the last week at least
Device: Huawei E1820
Contract Type (pre- or post-paid): Prepaid

Your advertising says "Fast enough for any network game" - my pingtest result disagrees... I usually get around 50-60ms ping with a 10ms jitter (B+ line quality) and I have got speeds of up to 11Mbps, but for the last week or so the speed is terrible and the ping has been as high as 900ms - there is no way you can play any network game with this kind of latency. Time to speak to the ASA?

BTW, I have reported the issue through your web site, and no one even bothered to get back to me...

It keeps getting worse...

 

[Cell_C]

Good Day knightfourtwo

I've PM you, for details.
i have brought it to the attention of our net work guys.
Please can you PM IMEI number as well

Regards
~AM~

 

[Bundu]

5 to 7 working days to be completed???

I got this SMS from Cell C on 12 May and there has been NO/ZILCH/NADA progress.

From: +27840001357
Time: 12 May 2011 12:28PM
Good Day Mr. ############,
as per our teecom, your reference number is TT1375567.
These queries take up to 5 to 7 working days to be completed.
Kind Regards,
Cell C - Technical Support

 

[MDE]

Location: Claremont, Cape Town
Date & Time of Issue: 12:12PM
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): E1752
Contract Type (pre- or post-paid): Pre-Paid
Existing reference numbers from Helpdesk: na
RAT (2G/3G/HSPA+): ALL
www.speedtest.net results (if possible):
Cell ID (if possible): Livingstone Tower
RSSI (if possible): 63
Any other information relevant to the problem: No throughput on either Cellphone nor White Speedstick. Call centre keeps disconnecting. Cannot make calls to anyone, without the call being dropped. 084 155 5555, also disconnects straight after Trevor speaks. Getting really annoyed with this now.

Not entirely sure what the tech's have done to the poor tower but it is completely stuffed. RSSI is now sitting at 97 to 103 and not being able to connect via dongle at all. Busy using phone which I had to set to edge just so I could check my mail. This is completely unacceptable. I've paid my money for what...no service!

@Cell_C - Ref: 1104161565 still haven't had any response from CellC

 

[ginggs]

These queries take up to 5 to 7 working days to be completed.

They didn't say when they were going to start.

 

[Cell_C]

I got this SMS from Cell C on 12 May and there has been NO/ZILCH/NADA progress.

From: +27840001357
Time: 12 May 2011 12:28PM
Good Day Mr. ############,
as per our teecom, your reference number is TT1375567.
These queries take up to 5 to 7 working days to be completed.
Kind Regards,
Cell C - Technical Support

Good Day

i have noted this, and am taking up with them, as we speck.

Regards
~AM~

 

[Cell_C]

Not entirely sure what the tech's have done to the poor tower but it is completely stuffed. RSSI is now sitting at 97 to 103 and not being able to connect via dongle at all. Busy using phone which I had to set to edge just so I could check my mail. This is completely unacceptable. I've paid my money for what...no service!

@Cell_C - Ref: 1104161565 still haven't had any response from CellC

Good Day MDE

Please can you PM your date sim card number, plus IMEI.
Contact number
will follow up ASAP once revived.
Will contact you

Regards
~AM~

 

[eye_scream]

Location: Saxonwold and Sandton
Date & Time of Issue: Since purchase on 24 May 2011
Device Manufacturer & Model (e.g. Huawei E1820, ZTE MF190): Nokia E71 tethered via USB cable
Contract Type (pre- or post-paid): Pre-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): 3G
www.speedtest.net results (if possible): N/A
Cell ID (if possible): N/A
RSSI (if possible): N/A
Any other information relevant to the problem: I purchased a 24GB speedstick for my aunt on 17 May. It worked beautifully in my home and office on 17 and 18 May. Speeds at the office in Sandton at over 5Mbps. Speeds at home in Saxonwold, where I usually only have EDGE, at 2Mbs. I tested the SIM in my old Nokia E71 and got similar speeds at home. So I purchased just the 24GB SIM for myself on 24 May and put it into the Nokia. After a few seconds or minutes I remain connected but have zero throughput. Can't access any sites, not even www.cellc.co.za Need to reconnect to resume service. But it means I can't download anything. Tried the SIM in another phone - same story. Tried on another PC - same story. So I assume it is a network issue?