Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Help Needed - Call Centre REF: 11061300

Location: Roodepoort Gauteng
Email Address: ********
Type of service (pre- or post-paid): Pre -60gb Data Premotion
RSSI: -70dBm
Time of Issue: +- 3 weeks
Dongle / handset used, Make and Model: E1820 Huawei
What OS and version are you using on the connecting device (Windows / Mac / Linux):
www.speedtest.net results (if possible): Win 7
Full description of the problem with as much detail and history as possible: Slow Throughput - http://www.speedtest.net/result/1339453330.png - Paris
http://www.speedtest.net/result/1339513105.png - Joburg
 
Last edited by a moderator:
Upload speeds

Hi guys

My internet is very unstable especially the upload speeds are very slow.

Location: Montgomery Park (Cresta / Northcliff / Greenside areas)
Time of issue: 2 weeks
Device: Black Cell C modem E1820
Contract Type (pre- or post-paid): Prepaid (5 gig per month)
Existing reference numbers from Helpdesk: Various
www.speedtest.net results (if possible): Ping 91ms // Download 0.48Mbps // 0.19Mbps
Any other information relevant to the problem: I have an antenna as well purchased separately
 
Speed died



Location: Brackenfell South, Cape Town
Date & Time of Issue: 14 June 2011 - 21h30
Device Manufacturer & Model: Huawei E1820
Contract Type: pre-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results: Download - 0.30 Upload 0.20 Ping - 112ms

Cell Tower ID: 45542 Brackenfell Convenience Center
RSSI: -65dBm
Any other information relevant to the problem: Normal upload - 6-7 mb/s, download 1.70 mb/s - now basically dead.
 
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Location: Newlands, Cape Town
Date & Time of Issue: 14 June 2011 - 22h30
Device Manufacturer & Model: Huawei E1820
Contract Type: pre-paid
Existing reference numbers from Helpdesk: N/A
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results: Download - 0.79 Upload 1.10 Ping - 119ms
1341266133.png

Cell Tower ID: 45042
RSSI: -67dBm
Any other information relevant to the problem: Have also been experiencing random ~30sec periods of no throughput for 2 or 3 days.
 
Location: Greenstone Hill, -26.112730, 28.158624
Date & Time of Issue: 17 June 2011
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Post
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible): not possible
Cell ID (if possible):
RSSI (if possible): -91dBm
SIM: 8927 0743 2100 6066 002
Cell Num: 0845145064

Problem: Modem just shows a green light and on the control panel it says EDGE 0% signal. When I search for networks it comes up with Cell C (2G). This started happening from this morning.
 
No 3G connectivity

Location: Norwood/Sandringham Johannesburg
Date & Time of Issue: 17:00~ 17/06/2011
Device Manufacturer & Model : zte mf 668
Contract Type (pre- or post-paid): prepaid
Existing reference numbers from Helpdesk: No issues were reported in the area
RAT (2G/3G/HSPA+): 2G
www.speedtest.net results (if possible):
Cell ID (if possible):
RSSI (if possible, see How to check signal strength (RSSI))
Any other information relevant to the problem: 3G has always worked fine until today - I can connect on 2G without issue. 3G connects but no data is exchanged.
 
Last edited:
Glipsie said:
Thank you cell c for fixing my download speed:


Upload speed could use work, but I'm happy

Location: Sunninghill, Johannesburg
Time of issue: 10:30AM 2011-05-28
Device (Huawei / ZTE): Huawei 1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: 1374524
RAT (2G/3G/HSPA+): HSPA+
www.speedtest.net results (if possible):
Cell ID (if possible): 19172
RSSI (if possible): -70 dbm
Click to expand...

2011-06-20 00:42
Sunninghill problems continue. Right now I cannot connect at all :(
 
Location: Hospital Park, Bloemfontein
Time of issue: 2011-06-20; since about 14h00
Device (Huawei / ZTE): Huawei Black Stick E1820 11.831.03.00.00
Contract Type (pre- or post-paid): post
Existing reference numbers from Helpdesk: 1379133, 1391134
www.speedtest.net results (if possible): not possible
Any other information relevant to the problem: frequent disconnects; connects, but no throughput; no connection at all... in other words, the USUAL:sick::mad:
RSSI: -83dBm
Cell ID: 49343
RAT: 3G/HSPA+

mdma_log:
"DATE","TIME","MESSAGEID","MESSAGE","RSSI","RAT","MCC/MNC","LAC(HEX)","RNC/CELLID(HEX)","CELLID(DEC)"
"2011/06/20","14:29:36",0,"LOGGING STARTED",15,"3G",65507,002E,0131C0BF,49343
"2011/06/20","14:29:40",0,"RAT",15,"HSUPA",65507,002E,0131C0BF,49343
"2011/06/20","14:29:41",0,"RAT",15,"HSPA+",65507,002E,0131C0BF,49343
"2011/06/20","14:30:44",0,"RAT",15,"3G",65507,002E,0131C0BF,49343
"2011/06/20","14:30:46",0,"RAT",15,"HSUPA",65507,002E,0131C0BF,49343
"2011/06/20","14:30:47",0,"RAT",15,"HSPA+",65507,002E,0131C0BF,49343
"2011/06/20","14:31:00",0,"RAT",15,"3G",65507,002E,0131C0BF,49343
"2011/06/20","14:31:03",0,"RAT",15,"HSUPA",65507,002E,0131C0BF,49343
"2011/06/20","14:31:04",0,"RAT",15,"HSPA+",65507,002E,0131C0BF,49343
"2011/06/20","14:31:18",0,"RAT",15,"HSUPA",65507,002E,0131C0BF,49343
"2011/06/20","14:31:18",0,"RAT",15,"3G",65507,002E,0131C0BF,49343
"2011/06/20","14:31:59",0,"RAT",15,"HSUPA",65507,002E,0131C0BF,49343
"2011/06/20","14:32:00",0,"RAT",15,"HSPA+",65507,002E,0131C0BF,49343
"2011/06/20","14:33:18",0,"RSSI",12,"HSPA+",65507,002E,0131C0BF,49343
"2011/06/20","14:33:59",0,"RAT",12,"3G",65507,002E,0131C0BF,49343
"2011/06/20","14:34:04",0,"RAT",12,"HSUPA",65507,002E,0131C0BF,49343
"2011/06/20","14:34:05",0,"RAT",12,"HSPA+",65507,002E,0131C0BF,49343
"2011/06/20","14:35:28",0,"RAT",12,"HSUPA",65507,002E,0131C0BF,49343
"2011/06/20","14:35:28",0,"RAT",12,"3G",65507,002E,0131C0BF,49343
 
Glipsie said:
2011-06-20 00:42
Sunninghill problems continue. Right now I cannot connect at all :(
Click to expand...

Yes, I'm also in the area and I've had problems again. I was getting a decent connection at 1mbps since last week Friday, but it disappeared on Monday.

Location: Paulshof, JHB.
Date & Time of Issue: 1 May to Present
Device Manufacturer & Model: Huawei E1820
Contract Type: Prepaid
RAT (2G/3G/HSPA+): HSPA+
RSSI (if possible): dunno what this is or where to find it
Existing reference numbers from Helpdesk: 1388346, TT:1397608
Any other information relevant to the problem: 56K speed, varied speed, no throughput, top speed of around 1mbps only (when it can get that much at all). Been happening for nearly 2 months now.
 
HI Hard Rain / PKruger / Glipsie

I have taken your TT up with Supervisor. in networks.
Requesting feedback.

***aquadog : I have PM you for details.

Regards
Armando
 
cell c dead last night

hi

first post here so be kind :-) edit :- second post....

can you tell me if there was a total cell c "blackout" last night? i stay in Pretoria East and a mate stays in Durban. we were both online in a game at the same time when we both lost complete connection of Cell C. Neither of us could re-connect.

i have been having issues lately where i am connected but unable to go online. my RSSI is normally around -87 to -97 with a ping of 200, a download of 1.2 and an upload of .05 but after using some tin foil and "boosting" my signal i managed to get it to -73 to -79 with a ping of 67, a download of 10 and an up of 2.2.

this was consistent over the weekend with my "DIY" receiver but i am now unable to connect at all.

which thread should i be putting this into, or how do i give you the relevant info you need?

please help
 
firejunky101 said:
hi

first post here so be kind :-) edit :- second post....

can you tell me if there was a total cell c "blackout" last night? i stay in Pretoria East and a mate stays in Durban. we were both online in a game at the same time when we both lost complete connection of Cell C. Neither of us could re-connect.

i have been having issues lately where i am connected but unable to go online. my RSSI is normally around -87 to -97 with a ping of 200, a download of 1.2 and an upload of .05 but after using some tin foil and "boosting" my signal i managed to get it to -73 to -79 with a ping of 67, a download of 10 and an up of 2.2.

this was consistent over the weekend with my "DIY" receiver but i am now unable to connect at all.

which thread should i be putting this into, or how do i give you the relevant info you need?

please help
Click to expand...

Good Day firejunky101

no there was no major Cell C outage.
That does sound funny?
I have PM you, as need some info to assist best way possible.

Regards
~AM~
 
This is why I cannot rely on Cell C :

Test Date: Jun 24, 2011 10:53:26 am
Connection Type: Wifi
Server: Johannesburg
Download: 68 kbps
Upload: 53 kbps
Ping: 523 ms

This is in Illovo, 500m North of Wanderers - yesterday I got 3.5mbps download !!!

I got the bundles hoping to get rid of ADSL, but there is just no way that I can do this - so it was a waste of money!

I have also done some further testing, and they were even slower - this is just useless !!!!
 
Jer1cho said:
Location: Montrose Avenue, Northgate, JHB
Time of issue: Everyday
Device: Huawei E1820
Contract Type (pre- or post-paid): Prepaid
Existing reference numbers from Helpdesk: N/A
www.speedtest.net results (if possible):

SpeedTest result: http://www.speedtest.net/result/1301130273.png

Always slow, constant disconnects every night, never EVER get speeds over 1mb/s. I have paid R3000 for a service that I have never gotten, and am effectively being robbed. Thanks for the false advertising.
Click to expand...

Still the same issues. I can't use the internet at night, rendering it useless, and during the day, here are my speeds:

http://www.speedtest.net/result/1357150506.png

Will you guys ever be fixing the issues we have? Or are you just going to keep sending mails with reference numbers, thereafter ignoring us completely. This !@#$ing company is robbing me. FIX IT!
 
k@vi said:
Location: 8 Stone Haven Road, Paulshof, Sandton
Date & Time of Issue: All the time
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Pre-Paid
Existing reference numbers from Helpdesk: 1106013118 and 1388623
RAT (2G/3G/HSPA+): VODA EDGE (Roaming)
www.speedtest.net results (if possible): Not possible
Cell ID (if possible): N/A
RSSI (if possible): N/A

Any other information relevant to the problem:
There isn't an issue with the Device as it works perfectly in other areas. However, at home it is unable to pick up any Cell C 3G. It rarely connects to VODA EDGE Roaming. The call centre said that there is Cell C 3G connectivity in the area and will need to send someone out to check the tower.
Click to expand...

So it's been almost 3 weeks now, and I've heard nothing from the call centre. There have been some minor improvements where I can pick up WCDMA but the transfer rate is about 56 kbps.I hope this is resolved soon as it's my primary internet connection and I cannot work from home. :cry:
 
Hi All

Please if you don't hear and Feedback, with in 5 day of call logged.
Please PM me to assist. after i hand over to my network guys, they take over.
So just PM and ill follow up.

Regards
~AM~
 
Good day Jer1cho

Noted and have requested feedback ASAP.
Will update you ASAP.

Regards
~AM~
 
FaeriFire said:
Location: Birch Acres, Kempton Park
Time of issue: Since February
Device: White Huawei Speedstick
Contract Type (pre- or post-paid): Prepaid 2GB per month
Existing reference numbers from Helpdesk: 1364723 & various others
www.speedtest.net results (if possible): n/a
Any other information relevant to the problem: Since the USB stick was purchased in February it constantly disconnects or starts flashing and I have to manually disconnect. It never stays connected for more than a minute or two. The best I ever got was 10 minutes one Sunday afternoon.
I logged the complaint numerous times on the FB page and was contacted a number of times by technicians who did not seem to understand the problem, and various solutions were offered, none of which worked.
I was then asked to send the stick in for "repairs" which I did and it came back 2 weeks later with the software updated.
Since then the problem has persisted. Eventually I was told that it was a network problem and I would be contacted by a technician and I am still waiting. When I look at the coverage map, it seems as if the entire area round where I live is covered except for the block (literally) where I live.
I need a solution as I am obviously losing out on a lot of Gigs worth of bandwidth.
Click to expand...

After posting the above on 10/5/11 I finally had some chaps out on Tuesday (28/6/11) who installed an antennae on my roof. Apparently the signal is good ( I could have told them that) and it should now work well. How wrong they are. I can connect with no problem but the connection lasts for less than 5 minutes before the light starts flashing on the modem and no connection is then available. I then have to manually disconnect and reconnect to try and get anything done. This situation is now untenable and I have had enough of Cell C. What am I supposed to do now!!!!
 
Hard Rain said:
Yes, I'm also in the area and I've had problems again. I was getting a decent connection at 1mbps since last week Friday, but it disappeared on Monday.

Location: Paulshof, JHB.
Date & Time of Issue: 1 May to Present
Device Manufacturer & Model: Huawei E1820
Contract Type: Prepaid
RAT (2G/3G/HSPA+): HSPA+
RSSI (if possible): dunno what this is or where to find it
Existing reference numbers from Helpdesk: 1388346, TT:1397608
Any other information relevant to the problem: 56K speed, varied speed, no throughput, top speed of around 1mbps only (when it can get that much at all). Been happening for nearly 2 months now.
Click to expand...

I hope I'm not speaking too soon, but the past week has been a wonderful improvement. Speeds are back around 2mbps and there are no more time-outs. I hope it sticks, though. Thanks for the help, Cell_C Rep.
 
I'm getting major packet loss to a couple of international sites (mostly google services (DNS, search, mail etc)).
Ping statistics for 74.125.230.145:
Packets: Sent = 29, Received = 20, Lost = 9 (31% loss),
Approximate round trip times in milli-seconds:
Minimum = 286ms, Maximum = 337ms, Average = 302ms

Local is fine:
Ping statistics for 41.203.21.137:
Packets: Sent = 29, Received = 29, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 53ms, Average = 38ms


Cell_C: Fix it please :)

*Edit
Location: Sunninghill, Johannesburg.
Other information: Unnecessary but already elsewhere in this thread
*
 
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