Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Unrestricted APN giving issues

Location: Solheim Germiston
Issue Started: 5 October
Device: Huawei e1820
Contract: pre-paid
I cannot connect to the Cell C network with my APN set to unrestricted. As soon as I change back to the Internet APN everything works great. I have been added to the Unrestricted APN trial users list, just to confirm. This problem occurs whether I connect the USB stick to my PC or whether I run it though my Netgear router.
 
Human.Debris said:
Location: Solheim Germiston
Issue Started: 5 October
Device: Huawei e1820
Contract: pre-paid
I cannot connect to the Cell C network with my APN set to unrestricted. As soon as I change back to the Internet APN everything works great. I have been added to the Unrestricted APN trial users list, just to confirm. This problem occurs whether I connect the USB stick to my PC or whether I run it though my Netgear router.
Click to expand...

You are not alone.
Check the unrestricted APN thread http://mybroadband.co.za/vb/showthr...ow-Testing!)?p=6969630&viewfull=1#post6969630
 
Location: Randburg, Sundowner
Date & Time of Issue: Started around 27 September 2011
Device Manufacturer & Model: Huwaie E1820
Contract Type (pre- or post-paid): Pre-paid
www.speedtest.net results (if possible): Not possible

Any other information relevant to the problem:
We have hada 5gig package for a few months now, and it has worked quite well for the first few months. Recently it's been really slow though - and thi last week i have been unable to even open a webpage. It connect fine, but it's so slow that i can't even do a speedtest.
 
Cannot believe I signed up with Cell C. I should have stayed with Vodacom .. At least their 3G works !

Location: Midrand, Central
Date & Time of Issue: Started around 10 October 2011
Device Manufacturer & Model: iPAD 2
Contract Type (pre- or post-paid): Pre-paid
www.speedtest.net results (if possible): Download 0.24Mbps ; Ping 261 ms (Midrand Server FFS !!)
 
Location: Centurion (Connector application does not give cell ID)
Date & Time of Issue: 10 October 2011
Device Manufacturer & Model: Huwaie E1820
Contract Type (pre- or post-paid): Pre-paid
www.speedtest.net results (if possible): possible if I have all day..
Problem: extremely slow connection while signal strength is "100"
 
Location: Hout Bay, Western Cape
Issue Started: 1 Aug 2011
Device: Huawei e1820
Contract: Whoosh! 5 gig (Black Speedstick)

Used to have a fairly good signal only occasionally switching to EDGE but since date mentioned above constant disconnects and seldom WCDMA - EDGE only 99% of the time, when it even holds up at all.
 
Unacceptable speeds in the middle of durban or should i say unusable
Test conducted on Tue Oct 11 2011 09:58:22 GMT+0200 (South Africa Standard Time)

Download Speed: 56 kbps (7 KB/sec transfer rate)
Upload Speed: 13 kbps (1.6 KB/sec transfer rate)
Latency: 2298 ms
this is the worst i have had on this network
cant use it ,,timing out more than 10 times now
realy suxxx
 
Location: Centurion (Die Hoewes)
Date & Time of Issue: From 10 October 2011 onwards
Device Manufacturer & Model: Huawei E1820
Contract Type (pre- or post-paid): Pre-paid
www.speedtest.net results (if possible): Speedtest times out.
Problem: Extremely slow and erratic connection, Chrome often displays DNS timeout messages.
 
FNfal said:
Unacceptable speeds in the middle of durban or should i say unusable
Test conducted on Tue Oct 11 2011 09:58:22 GMT+0200 (South Africa Standard Time)

Download Speed: 56 kbps (7 KB/sec transfer rate)
Upload Speed: 13 kbps (1.6 KB/sec transfer rate)
Latency: 2298 ms
this is the worst i have had on this network
cant use it ,,timing out more than 10 times now
realy suxxx
Click to expand...

Now this is a decent speed
cato manor area near old SPCA durban
Test conducted on Wed Oct 12 2011 11:45:37 GMT+0200 (South Africa Standard Time)

Download Speed: 3439 kbps (429.9 KB/sec transfer rate)
Upload Speed: 1597 kbps (199.6 KB/sec transfer rate)
Latency: 120 ms
 
Location: Fourways
Date and Time of issue: Yesterday (12/10) - Currently
Device Manufacturer & Model: ZTE MF 668
Contract Type (pre- or post-paid): Prepaid

Constant disconnects and reconnecting.
When connected, 98% pings timeout.
Unable to do a speedtest, unable to view cellc website.
Took 32min to get to this screen.

Never had it this bad.
Please help!!!
:(
 
Location:
-Cape Town CBD
Date & Time of Issue:
-13th Oct 2011
Device Manufacturer & Model:
-Huawei E1752
Contract Type (pre- or post-paid):
-prepaid 2gb/pm
RAT (2G/3G/HSPA+):
-HSUPA
Cell ID:
-43726
RSSI:
-81dBm

Any other information relevant to the problem:
-About 20 disconnects today, seemingly at random, still occurring.
 
iDenTiTy said:
Location: Fourways
Date and Time of issue: Yesterday (12/10) - Currently
Device Manufacturer & Model: ZTE MF 668
Contract Type (pre- or post-paid): Prepaid

Constant disconnects and reconnecting.
When connected, 98% pings timeout.
Unable to do a speedtest, unable to view cellc website.
Took 32min to get to this screen.

Never had it this bad.
Please help!!!
:(
Click to expand...

Guess what?........

STILL no solution.
This is absolutely disgusting.

It was fine before the 11th - now I can hardly even ping cellc website!!!
No mail, no web - nothing.
Pathetic.
 
Location:
-Cape Town CBD
Date & Time of Issue:
-14th Oct 2011
Device Manufacturer & Model:
-Huawei E1752
Contract Type (pre- or post-paid):
-prepaid 2gb/pm
RAT (2G/3G/HSPA+):
-HSD+UPA / 3G
Cell ID:
-43723
RSSI:
-63dBm

Any other information relevant to the problem:
-About 10 disconnects today, seemingly at random, still occurring.
 
iDenTiTy said:
Guess what?........

STILL no solution.
This is absolutely disgusting.

It was fine before the 11th - now I can hardly even ping cellc website!!!
No mail, no web - nothing.
Pathetic.
Click to expand...

It looks like I'm connecting to Zevenfontein tower.
Barely on Edge now.
Absolutely pathetic.
 
Gauteng

Location: Brooklyn/Hatfield
Date and Time of issue: 20/10 - 21/10
Device Manufacturer & Model: ZTE MF 668
Contract Type (pre- or post-paid): Prepaid

Could not connect all day yesterday (keeps reconnecting) as well as this morning.
I seem to be online now, with sporadic disconnects about every minute or so

Tried to load Cell C speedtest, but after about 15 refreshes I gave up
Connecter tells me 2MB of traffic throughput in the 15min I've been online trying to browse

Please do something!!
 
Location: Kenridge, Durbanville, Cape Town, Western Cape
Date and Time of issue: 6/10, 13/10, 20/10; All day
Device Manufacturer & Model: Black Cell C modem ZTE MF668
Contract Type (pre- or post-paid): Prepaid

I’ve been experiencing constant disconnects every Thursday of this month so far (October). It might sound odd, but I kid you not – every Thursday so far I try to connect and I either get no throughput whatsoever, or there’s just disconnects – after 5-10 seconds; can’t go online for the entire day.

Now once would be a fluke; twice, and I’m starting to get a bit suspicious; but three times in a month, and all on a Thursday? No man, there’s something going on here. It’s not my PC seeing as I’ve also tried my laptop and the same thing happens there too. So I reckon it must be an issue with the network. I see other people have similar problems here too, so I’m not alone in this, at least.

This hasn’t happened so frequently or routinely since I got the modem and started using it back in early May this year.
 
Location: Durbanville, Western Cape
Date and Time of issue: Since 10 October 2011
Device Manufacturer & Model: Huawei E1820 Black
Contract Type (pre- or post-paid): Prepaid

My max download speed seems to have been lowered to 384kbps, which used to be around 3-5Mbps. When connected, the connection type in the lower left corner of the connection manager used to display HSPA+, but now it only displays WCDMA.

No settings have been changed and I've even tried it on my laptop. When the problem started, it was around the same time SEACOM went down so I thought maybe it was due to that, but the problem is still there.
 
Location: Edenvale, Gauteng
Date and Time of issue: Last few weeks
Device Manufacturer & Model: Black Cell C modem ZTE MF668
Contract Type (pre- or post-paid): Contract

The connection has become slower than cancer, especially in the evenings. It has gotten worse since the device upgrade. Seems to do better on the weekends but generally I can't even connect to speedtest. Device is not even reaching speeds of 50kbps.
Used to be whoosh but now seems more like poof!

Advice?
 
Strand, Western Cape

Location: Strand, Western Cape
Date/Time: 28/10/2011 10pm
Modem model: Huawei E1752
Contract: Pre-paid
RAT (2G/3G/HSPA+): HSPA at about 750kbps
RSSI: -61dBm

I'm lucky if I get up to speeds of 750kbps. It's been going on for about 2 weeks. I mostly come online at night between 7pm and 11pm and over weekends between 7am and noon.

I tried running a speedtest, but the page wouldn't load due to the slow speeds I was experiencing. I was lucky to get this posted.

I've tried to get Cell C's attention, but nothing's working.

This is not the first time I've had this issue. Earlier this year, around April, I had the exact same problem and somehow it sorted itself out. Don't know if it was Cell C, or if it was just the winds that changed. But I need help. I paid a lot of money for my monthly data and how am I supposed to use it all before it expires when the internet is slow as molasses?
 
Location: Strand, Western Cape
Date/Time: 29/10/2011 6:50am
Modem model: Huawei E1752
Contract: Pre-paid
RAT (2G/3G/HSPA+): HSPA at about 2.4mbps
RSSI: -97dBm
Speedtest: http://www.speedtest.net/result/1561419450.png

Update to last night's post. Still not great, but a vast improvement. Too bad it won't last. It seems I have good speeds at 6am, but not at 11pm at night.
 
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