I think I am done with Cell C for now. Shift my business to 8ta. I tried phoning customer support yesterday afternoon on 084 140. After listening to the ridiculously irritating guy computer talking to you and making crappy jokes for R30 airtime, it didnt even give me the correct options to get my issue sorted. I had to phone a different number. I then phoned the switch board but got put on hold for a long time. Just hung up after and used my 8ta sim.
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Question of the Day: Do you think Bafana Bafana will win tonight?
Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here
- Thread starter Cell_C
- Start date
-
- Tags
- #cellc #wtbsignal cell c data faq
Solitude
Executive Member
Last night was especially bad unfortunately. At 6:30 I couldn't browse at all anymore. I hope they can figure out what the problem is.
surely it's overloading on their network?
i'm getting an 8ta SIM today... but will CellC reimburse us for the data we paid for but can't use? i still have 2GB.
Lol. You cant be serious...
CAPS LOCK
Executive Member
Please could any good folk explain what's happening with my Cell C connection. Do these tracerts indicate a problem with my laptop's connection. Why is the first entry timing out?
and
Full HSPA+ Signal.
View attachment 2495628436.png
Code:
C:\>tracert www.cellc.co.za
Tracing route to www.cellc.co.za [41.72.157.60]
over a maximum of 30 hops:
1 * * * Request timed out.
2 79 ms 79 ms 83 ms 41.48.23.1
3 97 ms 79 ms 79 ms 10.228.221.25
4 84 ms 105 ms 81 ms 10.228.223.70
5 81 ms 79 ms 85 ms 41.48.16.1
6 67 ms 65 ms 65 ms 41.48.0.3
7 292 ms 277 ms 263 ms 41.48.21.100
8 101 ms 99 ms 79 ms 41.48.21.97
9 273 ms 259 ms 263 ms 83.231.233.141
10 273 ms 259 ms 259 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.
5]
11 281 ms 257 ms 319 ms xe-0.level3.londen03.uk.bb.gin.ntt.net [129.2
8.138]
12 * 287 ms 257 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74
13 280 ms 261 ms 259 ms 195.50.122.182
14 288 ms 269 ms 297 ms ls-cr-1.uk--ls-pr-2.uk-a.mtn.net [209.212.111
2]
15 286 ms 267 ms 263 ms ls-cr-1.uk--am-cr-2.nl-b.mtnns.net [196.44.31
5]
16 286 ms 269 ms 281 ms rb-cr-1.za-am-cr-2.nl.mtnbusiness.net [196.44
.139]
17 284 ms 263 ms 283 ms 196.44.31.97
18 274 ms 271 ms 261 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.
2]
19 272 ms 267 ms 271 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156
6]
20 290 ms 265 ms 270 ms core-router1.jnb2.host-h.net [196.30.213.108]
21 286 ms 261 ms 281 ms firewall5.jnb2.host-h.net [41.72.136.23]
22 261 ms 267 ms 269 ms 41.72.157.60
Trace complete.and
Code:
C:\>tracert www.telkom.co.za
Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:
1 * * * Request timed out.
2 81 ms 81 ms 79 ms 41.48.23.33
3 90 ms 81 ms 79 ms 10.228.221.25
4 81 ms 79 ms 81 ms 10.228.223.70
5 241 ms 155 ms 75 ms 41.48.16.1
6 99 ms 83 ms 79 ms 41.48.0.3
7 91 ms 81 ms 89 ms 41.48.253.33
8 100 ms 91 ms 79 ms 41.160.113.25
9 100 ms 91 ms 79 ms 172.18.1.59
10 77 ms 75 ms 81 ms 41.160.2.69
11 84 ms 83 ms 77 ms 196.43.25.137
12 254 ms 85 ms 85 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.146]
13 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: De
stination net unreachable.
Trace complete.Full HSPA+ Signal.
View attachment 2495628436.png
Solitude
Executive Member
I hope the Cell C rep gives us an answer soon. It's getting to 6pm and I'm struggling to browse. 6:30 and it's going to be out.
At the office (Sunninghill), between 8am and 3pm I have not internet on 3G. Forcing it to EDGE gives me limited access to emails and whatsapp.
When on the road, connection seems ok on 3G.
Just a heads up, when CellC/Apple enable LTE on the iPhone IOS6, disabling 3G will become impossible (as experienced by friends on Vodacom). Can only disable LTE.
When on the road, connection seems ok on 3G.
Just a heads up, when CellC/Apple enable LTE on the iPhone IOS6, disabling 3G will become impossible (as experienced by friends on Vodacom). Can only disable LTE.
Funny thing that. I also don't understand it. CellC also hasn't respond to my queries regarding that. My connection has been better since last week, but still not 100%. It is acting up again as we speak. A lot of dropped packets. Very frustrating. This is what happens when a company becomes greedy, the service goes down.
The Profiler
Active Member
- Joined
- Nov 13, 2009
- Messages
- 45
- Reaction score
- 0
Still waiting for feedback, last month I lost 800MB because I could not get any throughput. 
I am not loading any more data on my modem until the problem is resolved. The problem persists on my phone (500MB data bundle pm).
I am not loading any more data on my modem until the problem is resolved. The problem persists on my phone (500MB data bundle pm).Located in Krugersdorp.
these are the stats:
Device Status
Model Name: E585
Version:
1026.11.64.18.505sp01
IMEI:
Mobile Status
Phone Number: Unknown
Service Status: CS+PS
RSCP: -81 dBm
EcIo: -5.5 dB
RSSI:
-75.5 dBm
Cell ID: -48704
Zero throughput any time between 7am and 10pm.
What's going on cell c?
these are the stats:
Device Status
Model Name: E585
Version:
1026.11.64.18.505sp01
IMEI:
Mobile Status
Phone Number: Unknown
Service Status: CS+PS
RSCP: -81 dBm
EcIo: -5.5 dB
RSSI:
-75.5 dBm
Cell ID: -48704
Zero throughput any time between 7am and 10pm.
What's going on cell c?
Carol35
Expert Member
- Joined
- Feb 3, 2012
- Messages
- 1,742
- Reaction score
- 392
Glad to see I'm not the only one, thought I was going mad...on my iPad and could not connect at all today anywhere traveling despite having a strong 3G signal. It's dead. Completely dead and I know I still have data available.
Solitude
Executive Member
Cell C rep, is there any news as to what's going on? I have to use 8ta bandwidth now every evening which is really sucky since I have to buy that now extra after having bought a Giga 200 from Cell C. I feel cheated. And I'm sure so do all the people who posted before me.
CAPS LOCK
Executive Member
****ing pathetic these Cell C connection issues....Uploading a UNISA assignment takes longer than doing the actual assignment.
The Profiler
Active Member
- Joined
- Nov 13, 2009
- Messages
- 45
- Reaction score
- 0
Same thing every single night, good signal but 0 throughput. In the morning it works again (Wonderboom South aria PTA). Just gonna keep on posting here every day. I don't know what else to do.
broken1
Expert Member
Type of service (pre- or post-paid): PrePaid 99c
Physical address, location or Coordinates: Fredman Drive, Sandton
Time of Issue: Business Hours
Dongle / handset used, Make and Model: Samsung Galaxy Note II
What OS and version are you using on the connecting device (Windows / Mac / Linux): Android 4.1.1
www.speedtest.net results (if possible): Ping 91ms Download 82kbps Upload 295kbps (Sandton Server)
Full description of the problem with as much detail and history as possible: I have little to no data throughput in Sandton CBD. It is not a device problem, as in Melrose Arch and Cape Town I get full speed. The data service in Sandton CBD is intermittent, slow most of the time and often has no data throughput even though I have full H+ signal.
Some questions to consider:
• Data Problem (GPRS/EDGE/3G)? 3G
• Unable to connect to the Internet? Intermittent
• Internet connection times out? Yes
• Data throughput is very low (<100Kbps)? Yes
• Data throughput is good but not excellent (<2Mbps)? N/A
• Is this a recurring problem? Yes, every week day since I ported
• Have you called in the past Cell-C for the same problem? Tweeted multiple times CellC_Support with no response
• How long ago have you registered the same complaint? 2 Weeks
Physical address, location or Coordinates: Fredman Drive, Sandton
Time of Issue: Business Hours
Dongle / handset used, Make and Model: Samsung Galaxy Note II
What OS and version are you using on the connecting device (Windows / Mac / Linux): Android 4.1.1
www.speedtest.net results (if possible): Ping 91ms Download 82kbps Upload 295kbps (Sandton Server)
Full description of the problem with as much detail and history as possible: I have little to no data throughput in Sandton CBD. It is not a device problem, as in Melrose Arch and Cape Town I get full speed. The data service in Sandton CBD is intermittent, slow most of the time and often has no data throughput even though I have full H+ signal.
Some questions to consider:
• Data Problem (GPRS/EDGE/3G)? 3G
• Unable to connect to the Internet? Intermittent
• Internet connection times out? Yes
• Data throughput is very low (<100Kbps)? Yes
• Data throughput is good but not excellent (<2Mbps)? N/A
• Is this a recurring problem? Yes, every week day since I ported
• Have you called in the past Cell-C for the same problem? Tweeted multiple times CellC_Support with no response
• How long ago have you registered the same complaint? 2 Weeks
Same thing every single night, good signal but 0 throughput. In the morning it works again (Wonderboom South aria PTA). Just gonna keep on posting here every day. I don't know what else to do.
yes until about 9 to 10 am.