Constant disconnects

[Tick]

Must be honest, I'm beginning to fear the worst... that the promotion was all about network testing and we're the guinea pigs! With Vodacom and MTN on the brink of releasing their own 42/21mbps based product offerings, and CellC's lack of ability to provide a stable high-speed network/service... CellC is going to lose big time!

I wonder if it's because they were forced by the government to send those network engineers back out of the country due to the stuff-up from home affairs ... maybe they can't get the experts in now ... all seemed to work well while the foreign network experts were here, then I presume they had to send them home, and then they started having problems. Coincidence? Probably, but who knows.

Hmm, 33 minutes uptime so far (holding thumbs). Think I'll try keep a closer eye on it.

 

[Strange]

Staying online for longer than 5 minutes seems impossible at the moment...none of the preposed tricks do anything for me.

 

[Piesang]

I still get disconnected every few minutes. Sometimes even a few seconds.

And it's been like that since the beginning. When will Cell-C get it right??????

 

[neetz108]

I'm sick of this....today I decided to work from home...oh boy! What a freaking nightmare...my VPN CR@pped out every few minutes....I lost count at how many times I had to reboot my router...eventually I chucked out the sim and used vodascum...

Free bandwidth for this month comes at a price unfortunately...FRUSTRATION!!!!!!

Sent from my GT-I9000 using MyBroadband Android App

 

[Tick]

Again, connection was mostly stable during the night - used it the whole night with only one or two disconnects - but was having lots of disconnects yesterday, during late afternoon (4pm to 6pm ish) it was simply unusable, at one point disconnecting every few minutes, and sometimes not being able to reconnect either, giving an error message instead (yet, never went to the green EDGE light, was always on blue). Definitely seems to be a daytime problem (so I presume is related to how many other users are online). (CT/Parklands/Sunningdale) .. Cell C better fix this quickly or their plans will be going nowhere.

 

[IceQB]

Problem free evening 12+hrs. Now waiting for the disconnects to begin, usually around 8/9am if they one time.
But then again with my luck it will start getting erratic anytime.
Just wish it would be so smooth all the time.
Im sure MTN & Voda had similar problems at first, so give cell c network guys a chance to solve this.
Or bring back some of those deported chinese engineers
We fix chop chop ah woooosh

 

[RichardG]

Same here problem free non-stop internet connectivity the whole entire night, just had 2 issues around 3:30am no throughout put for about 4seconds or so then at around 7:15am for around 5seconds or so, but didn't have to disconnect and reconnect to the network also speeds are starting to improve on the network....

We need to give CELL C faith, when any new network offers such services hiccups are bound to happen. Rome wasn't built in one day, so patients - we paying an incredible price, if you not happy go to rip-off service providers, that will want the last penny from your pocket.

 

[Axis]

.

We need to give CELL C faith, when any new network offers such services hiccups are bound to happen. Rome wasn't built in one day, so patients - we paying an incredible price, if you not happy go to rip-off service providers, that will want the last penny from your pocket.

That's the only thing that keeps me going. And hoping that things will come right. But why was it fine till mid Jan and then it got worse instead of better??

 

[Strange]

Faith only takes you so far when you paid R3000 upfront for something that is clearly not usable right now.

 

[BGE]

I've been monitoring the problems in my area, CT - Brackenfell - Morgenster Heights... some deductions I have made:

1. Issues started end December... I assume the many many people spent their extra/bonus cash on a CellC modem/data... this has meant a substantial increase in load on many cell base stations... I don't think the equipment at the base station can handle the present load...

2. The constant disconnects mainly happen in the evenings, after hours... why... most people use their employers internet access during office hours, and only switch to their CellC modems after hours, hence the traffic/load on the base stations increase dramatically after hours, especially between 7-11pm... this peak time network congestion is causing the frequency of disconnects to increase dramatically... I happened to be online this morning at home, no disconnects and very good speed... this in stark contrast to last nights constant disconnects and no existent data throughput...

Bottom line the issues in my area, I believe, are caused mainly by lack of capacity at the base station(where ever it is)!

 

[Piesang]

I got a call this morning from Cell-C. They asked me for my number on Twitter because I complained about the constant disconnects.

Well, got the call. The guy said hello and asked me for my surname because he didn't know what it was and the call got disconnected. That was 12:05. It is now 17:20 and didnt' even tried to get hold of me again.

Looks like Cell-C is not getting anything right.

I gave them the benefit of the doubt by buying this modem/data package. I'm surely loosing faith in Cell-C.

 

[neetz108]

The guy said hello and asked me for my surname because he didn't know what it was and the call got disconnected.

Typical!....even their cellphone calls seem to be suffering from this dreadful disease!

 

[basilallschwang]

Happily things seem to be improving... early this week the system worked just like the "good old days". Lets hope it stays like that. AND I seem to have received some bonus airtime. Thank you Cell C for easing the pain somewhat.

 

[IceQB]

damn after 2 days of bliss i just got disconnected & data sim just wont connect at all. In diagnostics keeps trying to register to no avail. Seems tower is down or could be something else.

 

[Sensorei]

Today has been the first day in a few weeks I haven't had ANY disconnects! Yesterday I only had about 5 and about 15 minutes where I couldn't get a decent signal, so hopefully things are being sorted out.

 

[IceQB]

finally sim registered & can re-connect

 

[SUPERMAN89]

Did anyone else feel the glitch in the matrix...

 

[Stochos]

Disconnects are back....

 

[SUPERMAN89]

The matrix has changed in the direction to cape town, so says the java app on speedtest

 

[RichardG]

Disconnects are back....

Disconnections are thing of the past for me stable connection for 3 days non-stop.