Cool Ideas Fibre ISP – Feedback Thread 2

[JFT96]

1. Nope, CISP is the only ISP with an actualy track record the last 12 months of constantly having these issues. They were great and then just ran into more and more issues.

2. Most of the better options will eat the R999 fee if you move to them so no cost.

3. Staying with an unusable service just cause the router is nice ? Really ?

4. CISP is the more expensive ISP. I never cared about the price cause things worked reasonably well until the last months or in fact the entire 2019 have had so many issues with CISP its just starting to hit the last straw.

Fair enough. Thank you for invalidating my validation.

I’ll move tomorrow.

 

[stormiezzz]

That's a pretty immature rant. If CISP could not deliver, non of us would still be using them as an ISP, in fact this thread would not even exist. CISP can most definitely deliver. It's unfortunate that they have been part of an attack. Like CISP, all other ISP's out there would also buckle if they were subject to the same sort of attack. THE PROBLEM IS NOT ISP RELATED and that is why I won't jump ship. Why would anyone do this when the very next ISP you move to could very well be the next victim. That just does not make sense. Staying with CISP does not make me or anyone else a fanboy, it just means we are realistic and understand the issues that CISP and about 6 others, perhaps more, ISP's are facing at this very current moment right now. I refuse to be fooled, not even once, especially not by some wannabe keyboard warrior that is responsible for this attack. Why give him/them the satisfaction of what they are trying to do. Screw him/them.

Fool me once, shame on you. Fool me twice...
We all know that saying.

While I am no longer with CI, I find it incredible how the die hard fanboys are actually willing to part with their hard earned cash for unusable internet. As has been mentioned, this is not the first time. How do you fanboys not learn? Wake up! Stop protecting a ISP that cannot deliver.

Vote with your wallet. That’s what I did and I have had absolutely no issues and I am as happy as can be. The minute my current ISP fails to resolve issues like this, I’ll move in an instant. I have no loyalty to any ISP. I’ll go with what works best.

 

[arthurvanzyl]

Question... sometimes these attacks comes with a letter of deans or political statement . Has there been any mention of this ?

 

[John Tempus]

That's a pretty immature rant. If CISP could not deliver, non of us would still be using them as an ISP, in fact this thread would not even exist.

You miss the point. Most of us here have accepted over and over and over and over that we will give them more and more and more chances. This shows that customers are loyal as fk and doesn't want to jump ship at the first issue.

Its been going on for most of 2019 now, initially smaller outages reported as network issues that then lead up into longer outages to the point that every new issue is a DDOS reported issue.

At some point even the loyal clients of which I am one have to check our own sanity and make the move because whether its their inability or something else the client can't just indefinitely just be patient little salary payers and just operate on wishful thinking.

 

[stormiezzz]

I don't disagree with a request to refund. I feel that would be legit to an extent. However, I don't think moving to any other ISP anywhere else is going to help.

Then by logic they should refund everyone for the time it's been down.
There has to be a way to stop this or mitigate the issue.
This is not the first time and I refuse to pay for something I dont receive.

 

[R13...]

Why do most of these attacks appear to happen on weekends? Is it because kids aren't in school or that the zombie botnets are unattended on weekends?

 

[John Tempus]

Why do most of these attacks appear to happen on weekends? Is it because kids aren't in school or that the zombie botnets are unattended on weekends?

In this fantasy world it is likely zombie bot networks that are on union strikes for higher wages.

In the real world you will see these issues show up at time frames when more people are actively using the internet but I digress it cannot be anything else.

 

[stormiezzz]

Pay them? I say no. Do everything in your power to find out who it is and make THEM pay for the downtime. Who on earth ever pays a ransom if they were the initial victim?

@PBCool just pay the damn ransom already. I need internet

Any guesses how many btc the attackers want?

 

[Looney]

That's a pretty immature rant. If CISP could not deliver, non of us would still be using them as an ISP, in fact this thread would not even exist. CISP can most definitely deliver. It's unfortunate that they have been part of an attack. Like CISP, all other ISP's out there would also buckle if they were subject to the same sort of attack. THE PROBLEM IS NOT ISP RELATED and that is why I won't jump ship. Why would anyone do this when the very next ISP you move to could very well be the next victim. That just does not make sense. Staying with CISP does not make me or anyone else a fanboy, it just means we are realistic and understand the issues that CISP and about 6 others, perhaps more, ISP's are facing at this very current moment right now. I refuse to be fooled, not even once, especially not by some wannabe keyboard warrior that is responsible for this attack. Why give him/them the satisfaction of what they are trying to do. Screw him/them.

Why such a nasty start to your response. You could have left out the immature part. See the thing is, while you and others are willing to be loyal to CI and throw your money into a ISP that has been having so many issues all while assuming the next ISP will have the same issue, I’m totally cool. No problems my side.

Again R1500 is a lot to spend on internet and I’ll vote with my wallet to ensure I get the best internet experience.

 

[Fulcrum29]

I have a idea that my VPN, the IP in use, is being mitigated as bad traffic. It just dies after a moment of use.

The thing with VPNs, the IPs turn questionable unless you have a dedicated IP with your VPN provider.

 

[John Tempus]

I have a idea that my VPN, the IP in use, is being mitigated as bad traffic. It just dies after a moment of use.

The thing with VPNs, the IPs turn questionable unless you have a dedicated IP with your VPN provider.

Having perfect Fiber experience using my VPN at Hetzner JHB. Now if only I could have the perfect fiber experience without needing this extra service but this is Africa and you either eat sht or die.

 

[Radioboy]

I have a idea that my VPN, the IP in use, is being mitigated as bad traffic. It just dies after a moment of use.

The thing with VPNs, the IPs turn questionable unless you have a dedicated IP with your VPN provider.

Yap. My VPN has been working great... Up until a few mins ago. As soon as I connect to it - everything dies.

 

[image132]

Hey don’t put words in my mouth, I didn’t come here to bash CI. I came here legit wondering how some of you are willing to stand for this. It’s really fascinating!

For me personally its a few things. Paul and Roelf were instrumental in getting Octotel to sort their s*** out in my suburb. Talking with them privately has earned them my respect, something no other ISP has managed. Secondly I'm tired of playing ISP musical chairs. I've done my time doing that rubbish with my adsl when ultimately Telkom was the problem. Since I still have faith in CISP because of point 1 I don't mind waiting.

Finally and probably importantly I have very low expectations from anything that comes from this country. I don't live in the first world, I don't expect first world internet. The drought here in Cape Town has taught me to appreciate the water we have. Eskom is taught me to appreciate the electricity we have. Those are two basic necessities that aren't being met and yet I'm one of the lucky ones. Although internet isn't considered a basic necessity, I personally think it should be, Its just another casualty of living in the third world. Since I don't have the means to move overseas I have to learn to live with it.

 

[Bl1zz4rd]

How is it possible that Vox has managed to avoid being affected by this? Are they a large enough company to have better mitigation abilities, or are they not being attacked at all?

 

[Looney]

For me personally its a few things. Paul and Roelf were instrumental in getting Octotel to sort their s*** out in my suburb. Talking with them privately has earned them my respect, something no other ISP has managed. Secondly I'm tired of playing ISP musical chairs. I've done my time doing that rubbish with my adsl when ultimately Telkom was the problem. Since I still have faith in CISP because of point 1 I don't mind waiting.

Finally and probably importantly I have very low expectations from anything that comes from this country. I don't live in the first world, I don't expect first world internet. The drought here in Cape Town has taught me to appreciate the water we have. Eskom is taught me to appreciate the electricity we have. Those are two basic necessities that aren't being met and yet I'm one of the lucky ones. Although internet isn't considered a basic necessity, I personally think it should be, Its just another casualty of living in the third world. Since I don't have the means to move overseas I have to learn to live with it.

This is a very good post. I am glad that they were able to resolve issues with Octotel for you, I do give them kudos to that. However, how many chances should a client give his ISP before he gets fed up with not having a good and useable internet experience?

I personally wouldn’t be able to handle this. It would drive me nuts. But if you are willing to wait it out then that’s cool too. But all Iv seen on this thread is issue after issue after issue and I wonder how this doesn’t drive everyone insane.

 

[Splinter]

I'm staying because I only experienced about 15mins worth of disruptions. The services I use internet for are largely untouched by these basement dwelling cretins. And it helps that I'm not on the internet as much as some maybe.

The angst and anger of being down for a weekend has been interesting to see. Then again, I do have DSTV, books, friends and games I can play without being connected to the internet.

 

[Nookie]

Yes but my point was simply that long lasting DDOS attacks does not run at such high traffic, they run longer but nowhere close to what CISP is claiming at 500Gbit. The only way this is possible is if someone at CISP stole some other nerd girlfriend and this is a personal attack where said nerd is retaliating with the entire internet as his botnet.

All fantasy.

Not 500Gbit, 300-350Gbit at peak.

Now with cherry on top, CISP would be the largest DDOS attack recorded in the last 12-16months. Does that sound plausible at all ? No it doesn't so wtf is really going on.

There have been a number of recorded DDOS attacks this year that have been larger. But this is indeed a very large attack.

 

[Markd]

Look, despite other ISP's also being targetted by DDOS attacks, it feels like CISP is getting a total hiding more often than anyone else. i.e. other ISP's get over these challenges earlier and their customers get back online. I think Supersonic is definitely looking attractive to me - need to do a bit more research, but on the big MTN network, and able to mitigate quickly and handle the worst of these attacks. Sounds great. I was looking forward to doing Udemy courses all weekend this weekend and I've done jack.

 

[DYreX146]

Not 500Gbit, 300-350Gbit at peak.

There have been a number of recorded DDOS attacks this year that have been larger. But this is indeed a very large attack.

Apparently it was close to 500Gbps:

So, we thought we had bigger guns, but we are now approaching ~500gbps of attack traffic.

Hurricane Electric doesn't even like us anymore.

 

[John Tempus]

Not 500Gbit, 300-350Gbit at peak.

There have been a number of recorded DDOS attacks this year that have been larger. But this is indeed a very large attack.

Oh excuse me for quoting what TheRodent posted in here himself. I guess his ~500Gbit actually means 350Gbit because we use a different numeric system in this fantasy world.

So, we thought we had bigger guns, but we are now approaching ~500gbps of attack traffic.

Hurricane Electric doesn't even like us anymore.