Cool Ideas Fibre ISP – Feedback Thread 2

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Latency suddenly shot through the roof on Openserve. :unsure:

100Mbps in PE.

8352922656.png


Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          setup.ubnt.com -    0 |   68 |   68 |    0 |    7 |   12 |    9 |
|                   No response from host -  100 |   13 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    8 |   52 |   48 |   19 |   90 |  133 |   40 |
|                            192.168.11.6 -   11 |   48 |   43 |   18 |   86 |  133 |  107 |
|                             154.0.4.162 -    6 |   56 |   53 |   17 |   88 |  133 |   37 |
|          core1-0-2-0.lga.net.google.com -    8 |   52 |   48 |  223 |  290 |  316 |  312 |
|                          108.170.248.20 -    6 |   56 |   53 |  235 |  302 |  326 |  259 |
|                          216.239.54.207 -    6 |   56 |   53 |  236 |  303 |  327 |  260 |
|                          172.253.65.167 -    6 |   56 |   53 |  239 |  306 |  338 |  328 |
|                           209.85.143.66 -    2 |   64 |   63 |  243 |  317 |  379 |  271 |
|                          172.253.67.160 -    8 |   52 |   48 |  241 |  310 |  345 |  332 |
|                           172.253.66.37 -   11 |   48 |   43 |  241 |  309 |  349 |  263 |
|                          74.125.245.209 -    8 |   52 |   48 |  236 |  301 |  325 |  258 |
|                          172.253.65.251 -   11 |   48 |   43 |  243 |  311 |  342 |  264 |
|                jnb02s03-in-f4.1e100.net -    8 |   52 |   48 |  241 |  307 |  336 |  263 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

giphy.gif
 
Google services seem to be using international servers rather than the usual local ones.
 
I have a ticket with no reply for 10 days now. Logged in website. Emailed. Posted here. On twitter. Considering fax and post now. How must I raise it?
:mad:

https://twitter.com/x/status/1141609448869388289

Anyone else not able to route various SA IPs from Vumatel Cape Town 100/100?

My ticket includes traces from both side showing the route is blocked at some coolideas router.

And it also happens from other IPs. Could not route from my Vodacom data IP to home the othet day.
 
Last edited:
Bryn said:
Google. Happened last night, so probably the same issue with Openserve in CT.
Click to expand...
Here is mine ( OS 100/50)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 90 | 90 | 1 | 14 | 39 | 18 |
| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |
| 192.168.10.5 - 0 | 90 | 90 | 26 | 48 | 182 | 65 |
| 192.168.11.6 - 0 | 90 | 90 | 26 | 44 | 157 | 55 |
| 154.0.4.162 - 0 | 90 | 90 | 26 | 40 | 152 | 27 |
| core1-0-2-0.lga.net.google.com - 0 | 90 | 90 | 231 | 245 | 325 | 234 |
| 108.170.248.99 - 0 | 90 | 89 | 248 | 278 | 416 | 277 |
| 209.85.255.52 - 0 | 90 | 89 | 247 | 267 | 351 | 286 |
| 172.253.65.177 - 0 | 89 | 89 | 251 | 276 | 387 | 277 |
| 216.239.58.132 - 0 | 89 | 89 | 239 | 280 | 372 | 276 |
| 172.253.67.160 - 0 | 89 | 89 | 250 | 279 | 400 | 278 |
| 74.125.245.193 - 0 | 89 | 89 | 242 | 269 | 357 | 252 |
| 216.239.40.199 - 0 | 89 | 89 | 250 | 270 | 368 | 272 |
| jnb02s04-in-f4.1e100.net - 0 | 89 | 89 | 244 | 274 | 372 | 272 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )
 
lrossouw said:
I have a ticket with no reply for 10 days now. Logged in website. Emailed. Posted here. On twitter. Considering fax and post now. How must I raise it?
:mad:

https://twitter.com/x/status/1141609448869388289

Anyone else not able to route various SA IPs from Vumatel Cape Town 100/100?

My ticket includes traces from both side showing the route is blocked at some coolideas router.

And it also happens from other IPs. Could not route from my Vodacom data IP to home the othet day.
Click to expand...
Will check it for you, apologies.
 
Seeyou said:
Google services seem to be using international servers rather than the usual local ones.
Click to expand...
Google manages this routing depending on maintenance and your DNS resolver usually.
 
PBCool said:
Will check it for you, apologies.
Click to expand...
Your support people seem to be trained to reply to tickets as follows:

Hi Louis,

Please advise if your issue has been addressed as of yet.

Thanks,
Cool Regards,
Click to expand...

This is completely USELESS. Especially if there is no other response than mine on the ticket. How can the ticket be addressed if there is no reply on the ticket. It can't just magically go away.
 
I was on 100/10, then I upgraded to 200/200, but only getting 100/100.

My head hurts how they can even make a mistake like that. And now to wait 3 months for my ticket to get a response.

Nevermind: A factory reset of the router fixed it.
 
Last edited:
SplaT said:
I was on 100/10, then I upgraded to 200/200, but only getting 100/100.

My head hurts how they can even make a mistake like that. And now to wait 3 months for my ticket to get a response.
Click to expand...

Do you have a router that supports gigabit...?
 
@PBCool @TheRoDent

#COOL-20181018-161418

Just wondering if there has been any progress made with FrogFoot to address the scaling issues as of yet?

SD-Wan is still working well.
 
PBCool said:
It's a bit more complicated, do you have an example for me?
Click to expand...

I have.

Code: 
 Host                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 155.93.196.1                                        0.0%    15    0.7  10.9   0.6 104.2  26.2
 2. 154.0.1.121                                         0.0%    15    4.4   3.2   0.5   4.5   1.8
 3. 154.0.4.62                                          0.0%    15    4.5   3.0   0.5   5.3   2.0
 4. 154.0.1.245                                         0.0%    15    9.9  10.0   9.9  10.4   0.1
 5. 154.0.5.100                                         0.0%    14   10.8  11.3  10.3  19.4   2.4
    154.0.5.99
 6. 154.0.4.254                                         0.0%    14  169.9 169.9 169.8 170.1   0.1
 7. v1000.core1.lon3.he.net                             0.0%    14  170.1 170.6 169.9 176.4   1.7
 8. 100ge14-1.core1.lon2.he.net                         0.0%    14  180.6 172.8 170.0 191.9   6.2
 9. 195.66.226.116                                      0.0%    14  170.2 173.5 170.2 187.2   5.7
10. 173.231.129.65                                      0.0%    14  170.9 174.2 170.3 186.0   6.4
11. bbr1.xe-4-0-1.inapbb-lon-nym-1.nym007.pnap.net      0.0%    14  240.1 240.8 238.0 250.2   2.8
12. tsr1.e6-1.nyj004.pnap.net                           0.0%    14  242.6 243.6 241.0 251.1   3.7
13. v506.po3.cr2.nyj004.us.voxel.net                    0.0%    14  240.2 239.7 238.5 240.2   0.7
14. 107.150.147.67                                      0.0%    14  239.7 240.2 238.5 246.0   2.2

This is from Durban to Apex Legends server in NY, routed over London by HE.
 
PBCool said:
Will check it for you, apologies.
Click to expand...
I am awaiting for an explanation why my ticket took 10 days to get any feedback. I had to do the following:
  • Submit a ticket on the website
  • Post a link to the ticket here
  • Email your support email (which apparently just creates another ticket)
  • Post on twitter
  • Post here again
  • And then phone your line.
Explain to me why that is good use of your time and my time. Explain to me why I need to stay with Cool Ideas?
 
lrossouw said:
Your support people seem to be trained to reply to tickets as follows:



This is completely USELESS. Especially if there is no other response than mine on the ticket. How can the ticket be addressed if there is no reply on the ticket. It can't just magically go away.
Click to expand...
Please escalate the ticket number to me
 
underdose said:
I have.

Code: 
 Host Loss% Snt Last Avg Best Wrst StDev
1. 155.93.196.1 0.0% 15 0.7 10.9 0.6 104.2 26.2
2. 154.0.1.121 0.0% 15 4.4 3.2 0.5 4.5 1.8
3. 154.0.4.62 0.0% 15 4.5 3.0 0.5 5.3 2.0
4. 154.0.1.245 0.0% 15 9.9 10.0 9.9 10.4 0.1
5. 154.0.5.100 0.0% 14 10.8 11.3 10.3 19.4 2.4
154.0.5.99
6. 154.0.4.254 0.0% 14 169.9 169.9 169.8 170.1 0.1
7. v1000.core1.lon3.he.net 0.0% 14 170.1 170.6 169.9 176.4 1.7
8. 100ge14-1.core1.lon2.he.net 0.0% 14 180.6 172.8 170.0 191.9 6.2
9. 195.66.226.116 0.0% 14 170.2 173.5 170.2 187.2 5.7
10. 173.231.129.65 0.0% 14 170.9 174.2 170.3 186.0 6.4
11. bbr1.xe-4-0-1.inapbb-lon-nym-1.nym007.pnap.net 0.0% 14 240.1 240.8 238.0 250.2 2.8
12. tsr1.e6-1.nyj004.pnap.net 0.0% 14 242.6 243.6 241.0 251.1 3.7
13. v506.po3.cr2.nyj004.us.voxel.net 0.0% 14 240.2 239.7 238.5 240.2 0.7
14. 107.150.147.67 0.0% 14 239.7 240.2 238.5 246.0 2.2

This is from Durban to Apex Legends server in NY, routed over London by HE.
Click to expand...
Will have a look what we can do with this.
 
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