Looney
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Soon!!! Sooon!!! Going live next Wednesday!
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Cool Ideas Fibre ISP - Feedback
- Thread starter paulosouthafrica
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panayi
Well-Known Member
Hi PBCool,
Our complex is going live this next week - my connection on Thursday. Eventually !!!!
Can I connect my own router to start and then convert to yours once I collect / gets delivered ?
Our complex is going live this next week - my connection on Thursday. Eventually !!!!
Can I connect my own router to start and then convert to yours once I collect / gets delivered ?
What make/model router is CISP supplying (to be used on Vumatel)?
As soon as my current ISP releases my Vumatel line at the end of May, I will be signing up with CISP which I should have done last year.
PBCool's very active and helpful presence on MyBB is one of the reasons for switching to CISP (not the only reason but an important one nonetheless)
As soon as my current ISP releases my Vumatel line at the end of May, I will be signing up with CISP which I should have done last year.
PBCool's very active and helpful presence on MyBB is one of the reasons for switching to CISP (not the only reason but an important one nonetheless)
PBCool's very active and helpful presence on MyBB is one of the reasons for switching to CISP (not the only reason but an important one nonetheless)
+1, when I am released/release myself from WebAfrica's clutches, I will be joining as well.
coop
Well-Known Member
The supplied router is a TP-Link TL-WR840N. It has 4 10/100 ethernet ports and 2.4 GHz wireless only. The router has a good web interface and works well for basic usage.
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Yeap of course.
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What issues are you having?
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May be an outage in the area, waiting for confirmation from the operator.
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No responses from the operator as yet, will probably only know tomorrow.
DrJohnZoidberg
Honorary Master
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It's worth the wait!
Awesome, welcome aboard Mitch.
Thanks Paul, am extremely impressed with Cool Ideas. Love the cool zone, love the support! Love the speed! Kudos!
panayi
Well-Known Member
Awesome. Is there a process / cost when changing routers over?
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Glad to hear it
.
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Depends on the network, fibrehoods/ Vuma aerial is username and password in the new router. Regular Vumatel we need to allocate you another IP to use for the new router.
Wyrd
Active Member
My sign up experience with Cool Ideas, for reference.
Got my Vumatel connection installed and activated 9am last Wednesday. Immediately activated a 100/100 connection with Cool Ideas on the Vumatel portal, as I've read great things about them and didn't mind paying a little extra for a managed network and reportedly good client service, as well as an official presence on these forums. Vumatel's blurb indicated that typically a service connects automatically within minutes after activation.
Two hours later my connection has not been activated by Cool Ideas. Phoned them and spoke to a representative, who said he'd follow up with accounts dept and contact me back.
Half an hour after that called again and got disconnected from a second representative after stating the problem.
Called again, and the third representative advised me to manually sign up on the Cool Ideas website for a new order, so that the system can capture my banking details. Also, so that he can ship me a router within a few days which will be necessary to activate my new account.
I manually signed up a new account on the Cool Ideas website so that they can have my bank details, as per their request, and called back. I told him I have an Apple router with a WAN port, and we were able to activate my connection, three hours after installation and Vumatel connection. The representative was helpful and patient in helping me to get my router connected to the network after a few tries, and so far the connection has remained stable.
The first representative I talked to that morning did eventually call me back at 5pm that afternoon, verifying that he see my account is registered.
I received an email confirmation of my order, stating I'll receive a routing number of the courier package of the free router before the end of day. So far, 5 days later, and I have not received a routing number nor the delivery of the router.
The web experience is good. Steam, Netflix, Google, Origin, Blizzard all deliver full speed consistently.
It has not been as slick an experience as hoped. I am however happy with my current service.
Got my Vumatel connection installed and activated 9am last Wednesday. Immediately activated a 100/100 connection with Cool Ideas on the Vumatel portal, as I've read great things about them and didn't mind paying a little extra for a managed network and reportedly good client service, as well as an official presence on these forums. Vumatel's blurb indicated that typically a service connects automatically within minutes after activation.
Two hours later my connection has not been activated by Cool Ideas. Phoned them and spoke to a representative, who said he'd follow up with accounts dept and contact me back.
Half an hour after that called again and got disconnected from a second representative after stating the problem.
Called again, and the third representative advised me to manually sign up on the Cool Ideas website for a new order, so that the system can capture my banking details. Also, so that he can ship me a router within a few days which will be necessary to activate my new account.
I manually signed up a new account on the Cool Ideas website so that they can have my bank details, as per their request, and called back. I told him I have an Apple router with a WAN port, and we were able to activate my connection, three hours after installation and Vumatel connection. The representative was helpful and patient in helping me to get my router connected to the network after a few tries, and so far the connection has remained stable.
The first representative I talked to that morning did eventually call me back at 5pm that afternoon, verifying that he see my account is registered.
I received an email confirmation of my order, stating I'll receive a routing number of the courier package of the free router before the end of day. So far, 5 days later, and I have not received a routing number nor the delivery of the router.
The web experience is good. Steam, Netflix, Google, Origin, Blizzard all deliver full speed consistently.
It has not been as slick an experience as hoped. I am however happy with my current service.
coop
Well-Known Member
Alternatively for Vumatel, if you know the MAC address of your current router, most routers have the facility to clone a MAC address, so you just set the same MAC address on the new router. On the TL-WR840N supplied by Cool Ideas, this can be done via the Network => Mac Clone option of the admin interface.
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