Cool Ideas Fibre ISP - Feedback

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Archer said:
Just a heads up... CI is still not showing up on the Octotel site (unless I'm being a bit dof :p), and I have tried a force refresh to clear the cache
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We might not show up on the landing page but you may have to search for the package first. Let me know if you don't come right.
 
PBCool said:
We might not show up on the landing page but you may have to search for the package first. Let me know if you don't come right.
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I've already signed up with you via your website so its a non issue for me, but anyone looking solely at the Octotel website wont know you exist. Going through all packages of any speed, and price etc I don't see CI.
 
Archer said:
I've already signed up with you via your website so its a non issue for me, but anyone looking solely at the Octotel website wont know you exist. Going through all packages of any speed, and price etc I don't see CI.
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^^ this as well
 
I've been on CI for about a week now and just wanted to document my on boarding and experience so far.

Vumatel came to activate my line last week Friday at just before 7pm. I've been waiting for the area to go live in great anticipation. As soon as the Vuma guy left (I took 'n photo of the object id on his phone) I jumped into action. I was going to use my own router (I purchased one that supports ADSL, VDSL and Fibre years ago) and saw on their site their support is there till 8pm (amazing).

  1. Connected my laptop to the CPE, which obviously redirects you to the correct VUMA page
  2. Went through the VUMA registration process
  3. Selected my 100/100 package from CISP
  4. Having read that the CPE is tied to your MAC address I phoned CISP getting connected department
  5. Amazingly the lady knew who I was based on the VUMA email she got (Scary and amazing at the same time)
  6. I asked her about resetting the mac her side and connected my router via WAN port
  7. Done! Connected in about 5 minutes

At this point I have not even registered with CISP. I did that the Sunday.
From there it's been absolute bliss. I'm still in the phase of doing a speed test every now and then (and drooling), but I'm way more interested in real world experience than speed tests.

I haven't had any issues yet and I guess the measure of the support will be how issues are handled, but up to now from my side PBCool big thumbs up for how you guys operate.

Now all I need is the for 200/200 package to get cheaper ;)
 
standerr said:
I've been on CI for about a week now and just wanted to document my on boarding and experience so far.

Vumatel came to activate my line last week Friday at just before 7pm. I've been waiting for the area to go live in great anticipation. As soon as the Vuma guy left (I took 'n photo of the object id on his phone) I jumped into action. I was going to use my own router (I purchased one that supports ADSL, VDSL and Fibre years ago) and saw on their site their support is there till 8pm (amazing).

  1. Connected my laptop to the CPE, which obviously redirects you to the correct VUMA page
  2. Went through the VUMA registration process
  3. Selected my 100/100 package from CISP
  4. Having read that the CPE is tied to your MAC address I phoned CISP getting connected department
  5. Amazingly the lady knew who I was based on the VUMA email she got (Scary and amazing at the same time)
  6. I asked her about resetting the mac her side and connected my router via WAN port
  7. Done! Connected in about 5 minutes

At this point I have not even registered with CISP. I did that the Sunday.
From there it's been absolute bliss. I'm still in the phase of doing a speed test every now and then (and drooling), but I'm way more interested in real world experience than speed tests.

I haven't had any issues yet and I guess the measure of the support will be how issues are handled, but up to now from my side PBCool big thumbs up for how you guys operate.

Now all I need is the for 200/200 package to get cheaper ;)
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Thanks for the feedback glad to help :)
 
Archer said:
I've already signed up with you via your website so its a non issue for me, but anyone looking solely at the Octotel website wont know you exist. Going through all packages of any speed, and price etc I don't see CI.
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Yip there new site doesn't list cool ideas lol

2017-10-20 15_39_43-ISP Services _ Octotel.png

Luckily I'm already signed up, still waiting for fibre in my area though :cry:, still like a month or two
 
renagade-wolf said:
Yip there new site doesn't list cool ideas lol

View attachment 471486

Luckily I'm already signed up, still waiting for fibre in my area though :cry:, still like a month or two
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Not sure but comes up when I check, is it just on the landing maybe?
330955a120d4120364127f1be43dda76.jpg
 
I'm moving to Coolideas from another provider on ADSL. I do see that CI's support hours are quite limited and that is a little concerning. Some other ISP'S have support till late in the evenings on weekends.
 
Mirai said:
I'm moving to Coolideas from another provider on ADSL. I do see that CI's support hours are quite limited and that is a little concerning. Some other ISP'S have support till late in the evenings on weekends.
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CoolIdeas have quality connectivity over late night support hours on weekends. I personally prefer this model. If you do really need something urgent, there is PBCool here on MyBB, but generally its not needed.
 
Tinuva said:
CoolIdeas have quality connectivity over late night support hours on weekends. I personally prefer this model. If you do really need something urgent, there is PBCool here on MyBB, but generally its not needed.
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Thanks for responding. How long have you been with them and have you needed urgent support when things just died. And secondly, how is the support between them and the fibre providers? I see the fibre providers don't want to deal with end users, which is kinda arrogant for me. So far I've had lousy experience with Octotel - with not fully repairing my paving to misinforming CI about the status of my fibre line. CI told me they can't ask Octotel to expedite anything either. The whole fibre thing looks like a bit of a mess so far with fibre providers being a little too incompetent for my liking. Maybe the tech is not mature enough or maybe idiots are in charge at some of these fibre laying companies. Ta.
 
Mirai said:
Thanks for responding. How long have you been with them and have you needed urgent support when things just died. And secondly, how is the support between them and the fibre providers? I see the fibre providers don't want to deal with end users, which is kinda arrogant for me. So far I've had lousy experience with Octotel - with not fully repairing my paving to misinforming CI about the status of my fibre line. CI told me they can't ask Octotel to expedite anything either. The whole fibre thing looks like a bit of a mess so far with fibre providers being a little too incompetent for my liking. Maybe the tech is not mature enough or maybe idiots are in charge at some of these fibre laying companies. Ta.
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Our support hours are geared around the fibre providers. If it's a network related issue on our side we would know about it. If it's a line fault they wouldn't be able to resolve it at the time anyway, so it would be restored the following morning regardless of our support hours.
 
Mirai said:
Thanks for responding. How long have you been with them and have you needed urgent support when things just died. And secondly, how is the support between them and the fibre providers? I see the fibre providers don't want to deal with end users, which is kinda arrogant for me. So far I've had lousy experience with Octotel - with not fully repairing my paving to misinforming CI about the status of my fibre line. CI told me they can't ask Octotel to expedite anything either. The whole fibre thing looks like a bit of a mess so far with fibre providers being a little too incompetent for my liking. Maybe the tech is not mature enough or maybe idiots are in charge at some of these fibre laying companies. Ta.
Click to expand...

I've been with Cool Ideas for about 9 months now and during that time, I've had 1 issue that involved the fiber operator on a Friday evening. The issue was resolved in about 20 minutes. Other than that, there has been the occasional issue where the internet has become unusable for a short period (the longest so far was about 30 minutes and in the 9 months a total of about 4-5 issues) so really the support is more than adequate.

But I'm on Vumatel, so can't really comment on how reliable Octotel is in comparison.
 
@PBCool Can't establish a PPPoE connection, even though all lights on ONT are green. Tried resetting everything but same issue, any ideas? I'm on Octotel

I have a TP Link Archer D2 router that's been working fine for the past few days since I've gone live.
 
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PBCool said:
Sounds like the thing is dead, so they need to replace it.
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So it looks like it is the transformer and not the modem. Just used the transformer from my Lamp and it started up fine.

Both transformers are 100-240v 50/60Hz
However my lamp one says Outout DC 12V while the one which came with the Mikrotik device says output 24V.

Is there any harm using the lamp one while I try get a replacement for the broken one?

Edit: I see the manual says it accepts 8-30v DC so I assume it is fine?
 
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