Cool Ideas Fibre ISP - Feedback

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There seems to be certain routes overseas where there is packetloss i.e. rocket league servers and blizzard servers. I tested from my 4g connection on my phone and didn't see the same packetloss so its definitely when using cisp.

Some tests i did:

https://imgur.com/a/gAT7p
 
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Loppas said:
There seems to be certain routes overseas where there is packetloss i.e. rocket league servers and blizzard servers. I tested from my 4g connection on my phone and didn't see the same packetloss so its definitely when using cisp.

Some tests i did:

https://imgur.com/a/gAT7p
Click to expand...
Yeah is limited to Cape Town, Liquid Telecoms is investigating the cause.
 
Looks like there is an issue when liquidtelecom hands over to leaseweb in europe.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 172.18.7.225 - 0 | 600 | 600 | 0 | 0 | 8 | 0 |
| 155.93.251.1 - 0 | 600 | 600 | 1 | 2 | 87 | 1 |
| c3h-backbone.coolideas.co.za - 0 | 600 | 600 | 0 | 0 | 5 | 1 |
| cd-backbone.coolideas.co.za - 0 | 600 | 600 | 1 | 1 | 145 | 1 |
| wc-grwf-ar2-eth1-1701.enetworks.net - 0 | 600 | 600 | 1 | 1 | 144 | 1 |
| wc-grwf-br1-gi0-3-3203.enetworks.net - 0 | 600 | 600 | 1 | 4 | 432 | 1 |
| 41.60.242.1 - 0 | 600 | 600 | 1 | 2 | 139 | 11 |
|teng0-3-0-5.luk-p1-tho.liquidtelecom.net - 0 | 600 | 600 | 141 | 141 | 273 | 159 |
| bun-eth2.luk-p2-tho.liquidtelecom.net - 0 | 600 | 600 | 141 | 141 | 277 | 141 |
|teng0-0-0-0.luk-pe1-tcy.liquidtelecom.net - 0 | 600 | 600 | 141 | 142 | 274 | 158 |
| et-1-0-0.bb04.ams-01.leaseweb.net - 18 | 353 | 291 | 149 | 150 | 163 | 158 |
| te-0-0-0-13.br02.ams-01.nl.leaseweb.net - 21 | 329 | 261 | 149 | 152 | 201 | 193 |
| po-2.ce06.ams-01.nl.leaseweb.net - 20 | 341 | 275 | 0 | 150 | 171 | 149 |
| 95.211.218.166 - 18 | 353 | 291 | 149 | 150 | 166 | 162 |
| 95.211.218.132 - 18 | 358 | 297 | 149 | 150 | 168 | 149 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

Test to my server sitting in a leaseweb data centre.

Also, 6767310229.png

This is on Vumatel Trenched in CPT
 
DJZassie said:
Looks like there is an issue when liquidtelecom hands over to leaseweb in europe.



Test to my server sitting in a leaseweb data centre.

Also, View attachment 474920

This is on Vumatel Trenched in CPT
Click to expand...
Yeah seems so, wonder if they have an issue with the peering fabric. We dont have the same issue in JHB. We are extending our London connectivity to Cape Town in hopefully a week or so.
 
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1. Ordered 10/10 under SADV (CI ISP) on the 20/10/17

2. SADV phoned for install of ONT on friday 27/10/17 (Date of call 24/10/17)

3. SADV comes on site with wrong guy 27/10/17 as he didnt know hasnt been dropped. The box on the wall is Telkom apparently even though telkom not listed on estate. Apprently SADV hasnt been dropped into my apartment. Tech tells SADV do have a list of every apartment fibre has been dropped into. SADV coming at a later stage with drop. (Who knows when thats going to be now. ) Why drop into certain apartments and not every apartment?

4. 1/11/2017 - Still awaiting for SADV to contact me re fibre drop.

5. SADV completed install on 3/11/17 - All lights on ONT are on (Obviously except for Ethernet), awaiting SADV to contact CISP to say that all is configured and awaiting on router.
 
PBCool said:
Cant really say it's dependent on multiple factors not within our control, if it's not live it might be back-haul it might be OLT issues it might be many things. All one can do is wait unfortunately.
Click to expand...

Morning @PBCool

Our complex is live and they are installing fibre into my house today but now I hear it takes another 3 days before my fibre will work due to remote configuration or something.

Do you know anything about this? A friend of mine two complexes down the road had his fibre working 15 minutes after they finished installing his CPE.

What is the best way for me to push this. Surely a remote configuration should only take a few minutes. I really can't wait another 3 days especially after Vumatel forgot to mark our complex as live causing another week delay.
 
rvanwyk said:
Morning @PBCool

Our complex is live and they are installing fibre into my house today but now I hear it takes another 3 days before my fibre will work due to remote configuration or something.

Do you know anything about this? A friend of mine two complexes down the road had his fibre working 15 minutes after they finished installing his CPE.

What is the best way for me to push this. Surely a remote configuration should only take a few minutes. I really can't wait another 3 days especially after Vumatel forgot to mark our complex as live causing another week delay.
Click to expand...

Is it Vumatel aerial or trenched?
 
rvanwyk said:
Aerial
Click to expand...

Yeap so aerial there is a delay in config and trenched there isn't, you can PM me your account details once the install is done and I can try and escalate it for you.
 
Hi,

I hope someone from Cool Ideas can help us, since calling you guys possibly gets me the wrong info, and responding to emails gets ignored.

I work in a small business and we have recently moved into a new building.

We were told that fibre is available in our area. So we contacted Webafrica and they said, yes, there is vumatel fibre, we can sign up. So we signed up, a date was arranged for vumatel to come to our premises. They did not show up, we had to phone them to find out what was going on. They told us they don't do fibre in our area after we were assured that fibre is there and ready.

We later found out that there is a DFA(Dark Fibre Africa) box inside our building and that some tenants already have fibre. So we did some research and found that you guys provide packages on DFA.

So we phoned you guys to get some details and guestimations of when it can be installed. The first time I phoned I didn't get the chaps name, but he said we could go for either the FTTB or FTTH packages, after explaining the benefits of the FTTB packages we decided that we don't need it for our small business of less than 30 employees and asked if we could rather choose the FTTH packages. We just need a stable internet that is faster than ADSL. There only needs to be one device that is connected to a switch which everyone has access to.

After I was told that it was OK to get the FTTH package on DFA for our building, I relayed the information to my boss.

I phoned a second time to make double sure we can get the FTTH packages for our building, this time I spoke to Mdu. He also assured me that we CAN get the FTTH packages for our building and all we need to do is sign up using the online application, he told us that we can just un-tick the applying as business option on the application.

So after we sent in our application we received an email telling us that we applied for DFA residential, but that vumatel is providing residential packages for our area and gave a link to the vuma residential packages. I replied, explaining the situation with vumatel, and explaining that we ALREADY have a DFA box in our building and that we have been told TWICE that we CAN get FTTH packages on DFA for our building.

But no one has replied yet.

So can someone please help us sign up so we can get fibre.
 
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