Cool Ideas Fibre ISP - Feedback

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Barbarian said:
It has been 58 days since I reported a problem to Cool Ideas support. In the meantime they seemingly forgot about my issue (I only get half my subscribed speed), I reminded them about it, PBCool has escalated, they forgot about it again, I reminded them again, and still no resolution in sight.

PBCool, can you escalate the issue again please?
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Can you please PM me your ticket number again so I can push and resolve for you?
 
HI PBcool

How long does the clientzone take to update with re to Invoices?

I see a debit did go off but still says unpaid.

Debit went off last night.
 
White_brain said:
HI PBcool

How long does the clientzone take to update with re to Invoices?

I see a debit did go off but still says unpaid.

Debit went off last night.
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It takes up to 2 days because it takes that long for the banks to process and reply to our CMS.
 
Getting annoyed with Octotel being so slow to get people live in the Northen Suburbs my line was installed 10 days ago but now have to wait to be spliced date was in 2 weeks to go live but seems that will pass Duwane did follow up for me and just go the generic 4-6 weeks reply. Does anyone know what has caused the major delay on Octotel? Phase 1 was suppose to go live months ago like 2 or 3 months ago if memory serves right?
 
willsotaku said:
Getting annoyed with Octotel being so slow to get people live in the Northen Suburbs my line was installed 10 days ago but now have to wait to be spliced date was in 2 weeks to go live but seems that will pass Duwane did follow up for me and just go the generic 4-6 weeks reply. Does anyone know what has caused the major delay on Octotel? Phase 1 was suppose to go live months ago like 2 or 3 months ago if memory serves right?
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In most cases it is the council that delay the projects.
 
Just doubled capacity to London in JHB fyi. New links seem to have 158ms to London from JHB which ain't bad :).
 
Hi PBCool,
I am on Vumatel Trenched. Wanted to know what lights should be lit/flashing on CPE. Only have one blue and one green, both not flashing. This normal?
 
Anything weird going on with yourselves and TT Connect? Have been getting download speeds of below 25mb and upload below 40mb on a 100/100 line since yesterday morning, all testing done on ethernet cable, logged a ticket this afternoon...
 
DWJ said:
Anything weird going on with yourselves and TT Connect? Have been getting download speeds of below 25mb and upload below 40mb on a 100/100 line since yesterday morning, all testing done on ethernet cable, logged a ticket this afternoon...
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Nothing network wide, logging it is the best move.
 
panayi said:
Hi PBCool,
I am on Vumatel Trenched. Wanted to know what lights should be lit/flashing on CPE. Only have one blue and one green, both not flashing. This normal?
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No FX and solid blue usually means a provisioning issue. Flashing blue means fibre break. Have you logged it with us?
 
@PBCool

The higher latencies in the evenings bring back memories of DSL exchange congestion. Do you suspect that it's the fibre network's problem or is it related to contention on your network?
 
Screenshot from 2017-11-11 21-52-52.png

I am in Cape Town - speedtest to Cape Town servers are fine, but if I try to go to Johannesburg:
 
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Waylander said:
@PBCool

The higher latencies in the evenings bring back memories of DSL exchange congestion. Do you suspect that it's the fibre network's problem or is it related to contention on your network?
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On which fibre network? Which provider?
 
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