Cool Ideas Fibre ISP - Feedback

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mithrandi said:
High upload is one of those things where if you don't have it, it's pretty hard to get into the usage patterns that would require it (eg. cloud backups), so if you don't have it already you often won't feel the need for it; I think over time, people will come to demand it just like they do with high download, though.
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Totally agree on that
 
@PBCool, when are you launching a 200/500 package? I've got a house full of gamers/bandwidth hogs!
 
PBCool said:
No area outages we are aware of, so please log with [email protected] so we can log with operator. Feedback from other users in the area would be useful as well.
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I'm in correspondence with Fibrehoods via Twitter PM. They looking into it. Network issue on their end. Looks quite isolated. My mate 8 blocks away isn't effected (Vox/Fibrehoods).
 
Just a quick OT question, with Cool Ideas does one have access to the router to setup, e.g., Port Forwarding, etc. ?
 
Hi, Mr PBCool.
If one signs up with Cool Ideas after a brand-new Vumatel installation, which fees will CISP cover?
I believe there's a R1700 installation fee, a R999 connection fee and the cost of a router that make up the upfront costs, unless I'm missing something else. Does CISP cover all of this, or a portion of this?
Thank you.
 
Mohil said:
Hi, Mr PBCool.
If one signs up with Cool Ideas after a brand-new Vumatel installation, which fees will CISP cover?
I believe there's a R1700 installation fee, a R999 connection fee and the cost of a router that make up the upfront costs, unless I'm missing something else. Does CISP cover all of this, or a portion of this?
Thank you.
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I've just signed up with Cool Ideas, but I ordered the Vumatel installation myself. It seems that the R1700 is for your account and the R999 is covered by CISP.
 
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Mohil said:
Hi, Mr PBCool.
If one signs up with Cool Ideas after a brand-new Vumatel installation, which fees will CISP cover?
I believe there's a R1700 installation fee, a R999 connection fee and the cost of a router that make up the upfront costs, unless I'm missing something else. Does CISP cover all of this, or a portion of this?
Thank you.
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Yes we cover the connection fee and router fee, we are true month to month and wouldn't be able to risk the additional costs without contracts etc. We see the line as a fixed installation and a once off so not really an ISP responsibility.
 
I've just signed up with Cool Ideas, and I am thinking of dumping telkom line and start using VoIP. Any kudos out there?
 
Afrikali said:
I've just signed up with Cool Ideas, and I am thinking of dumping telkom line and start using VoIP. Any kudos out there?
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I'm using Mweb Talk on a 50/50 CISP/Vumatel connection and I have zero issues. Butter smooth calls.
 
@PBCool please can you assist, I have been getting a lot of disconnects from my PSN party's since last week. In the games I am playing on the PS4, it only appears as lag, and the game doesn't disconnect, but the PSN party chat disconnects me, and then I need to wait 2 minutes before I can get back into the party.

It has only really been the last week or so that the network seems to have gotten extremely unstable, and I know I have not changed any settings on my side at all.

Previously, my connection was stable as a rock, being able to stay in a party for 13+ hours without a problem, but now I cannot even stay in a party for an hour. If I am very lucky, I can stay in a party for 2 hours without a disconnect
 
DERoestorf said:
@PBCool please can you assist, I have been getting a lot of disconnects from my PSN party's since last week. In the games I am playing on the PS4, it only appears as lag, and the game doesn't disconnect, but the PSN party chat disconnects me, and then I need to wait 2 minutes before I can get back into the party.

It has only really been the last week or so that the network seems to have gotten extremely unstable, and I know I have not changed any settings on my side at all.

Previously, my connection was stable as a rock, being able to stay in a party for 13+ hours without a problem, but now I cannot even stay in a party for an hour. If I am very lucky, I can stay in a party for 2 hours without a disconnect
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Sure I can try, is it a particular time or not related? And your PS4 is obviously cabled into your service? We haven't had any other complaints around this.
 
@PBCool can you please check with CISP Support what the (annoying) delay is, been a week since last update - would seriously appreciate some kind of feedback. Will send a PM with ticket details.
 
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