Cool Ideas Fibre ISP - Feedback

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mugikhan said:
@PBCool Speed is stuck at 10Mbps when I'm paying for 100. Please can you check whats happening in Helderkruin? This is getting ridiculous.
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There were some notes of Helderkruin from support the line provider is looking into it. Do you have a ticket number for me?
 
PBCool said:
If there is packet loss locally this is a line issue, which then would have the negative affect on your international throughput.
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OS fixed the exchange congestion a while back. Ran an MTR to bras.afrihost.com. It comes back clean with low latency and no packet loss.

The packet loss is not a constant for all smokeping tests, which means there is a peering issue. From what Waylander has said, I'm not the only one experiencing this.
 
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ajan said:
OS fixed the exchange congestion a while back. Ran an MTR to the exchange (bras.afrihost.com). It comes back clean with low latency and no packet loss.

The packet loss is not a constant for all smokeping tests, which means there is a peering issue. From what Waylander has said, I'm not the only one experiencing this.
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Are you running the test to the Afrihost bras with an Afrihost account?
 
PBCool said:
Are you running the test to the Afrihost bras with an Afrihost account?
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Afrihost BRAS isn't a thing. That DNS entry is just an A record 155.239.255.250 which is for OS equipment. Has nothing to do with Afrihost.
 
Waylander said:
Afrihost BRAS isn't a thing. That DNS entry is just an A record 155.239.255.250 which is for OS equipment. Has nothing to do with Afrihost.
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PBCool Aint used to dealing with Legacy Telkom BNG's/BRAS's unlike the other DSL resellers ;)
 
Waylander said:
Looks like JHB<->CPT issue, JHB and DBN seem fine
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Do you have an example for me? With OS they carry the national traffic natively with IPC. Will you also PM me your account name?
 
PBCool said:
Do you have an example for me? With OS they carry the national traffic natively with IPC. Will you also PM me your account name?
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Examples are abundant in the thread, I have nothing further to add. I trust your competence and hope whatevers not right is fixed.
 
Waylander said:
Examples are abundant in the thread, I have nothing further to add. I trust your competence and hope whatevers not right is fixed.
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Yeap that's fine then please PM me your account name.
 
mugikhan said:
@PBCool now my internet is not connecting at all, stuck at connecting to PPPoE on the router.

Edit: And now it’s back with full speed. What is going on?
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Yeap so quite clearly a fibre line provider issue.
 
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