Cool Ideas Fibre ISP - Feedback

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bullzeye.za said:
Hmm, that's possible - Though then I'd expect to see latency in international online games, which I'm not.

Will monitor for a bit and let you know how it pans out :)
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Nah packetloss and latency are very different, games use very little throughput so small packetloss can have zero to no effect. When you are transferring a large file it affects your TPC window scaling which then leads to lower throughput over higher latency links.
 
PBCool said:
Hi Micham, did you get an SMS from SADV that they were working on the network? As there aren't any issues on our side. Have you logged with support? And I presume you are having issues over wired and wireless devices?
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Hi Both wireless and wired! The buffering is getting worse, the last time i try to stream a movie was last night at around 21:30 and I stopped. I did get an sms from SADV on monday that they are working on the issue, but we didnt recieve any follow up sms afterwards if the problem is sorted. I did call in your support and they could only escalate the problem to SADV. I must note that the reason why i cancelled with SADV in November last year was for the same poor unstable connection. Since I moved to CISP in December, I am only having this problem now.
 
micham03 said:
Hi Both wireless and wired! The buffering is getting worse, the last time i try to stream a movie was last night at around 21:30 and I stopped. I did get an sms from SADV on monday that they are working on the issue, but we didnt recieve any follow up sms afterwards if the problem is sorted. I did call in your support and they could only escalate the problem to SADV. I must note that the reason why i cancelled with SADV in November last year was for the same poor unstable connection. Since I moved to CISP in December, I am only having this problem now.
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So I will escalate with SADV, it's all we can do if it's line related unfortunately we have no control over that. Please drop me a mail on paul at cisp.co.za with the details and I will push on the SADV side.
 
Boys lease explain this to me

I am on the 50/50 package:
Speed test local:






Speedtest intl.:




Why is international so low?

Surely on a good torrent I should get more than 1.5MB/sec?
And on HTTP download more than roughly the same?
Feels like its running at 20 and not 50.
Would appreciate your insights and knowledge on this
 
Vumatel is currently rolling out in our area in Sunningdale in Durban North. We've applied for the Sub Zero 100/100 package with Cool Ideas. Very excited about our decision and can't wait to get on board!
 
marine1 said:
Boys lease explain this to me

I am on the 50/50 package:
Speed test local:






Speedtest intl.:




Why is international so low?

Surely on a good torrent I should get more than 1.5MB/sec?
And on HTTP download more than roughly the same?
Feels like its running at 20 and not 50.
Would appreciate your insights and knowledge on this
Click to expand...

The basic issue is latency. With TCP each time the remote server sends a packet, your local connection has to respond with an ACK to acknowledge receipt of the packet. Until that ACK is received, the packet has to be kept in a buffer of limited size so it can be re-sent. Due to latency, ie. the time taken for a packet to be sent to you and the ACK returned, those buffers get full and the TCP stack stops sending new packets. This is a way oversimplified explanation, but basically, that effectively throttles the throughput.

Modern TCP stacks try to auto tune the buffer size to get round this issue, but the auto tuning works in steps. So on a typical speedtest to an international destination, you'll see that the speed is steadily increasing all the way through the test. So if the test went on longer, the speed would eventually ramp up to full line speed.

However, the above applies only to a single connection. If you are using a torrent and enough seeds are available, due to it's use of multiple connections, the torrent should get close to line speed. But for that to happen, the file has to also be big enough for the speed to ramp up.
 
coop said:
The basic issue is latency. With TCP each time the remote server sends a packet, your local connection has to respond with an ACK to acknowledge receipt of the packet. Until that ACK is received, the packet has to be kept in a buffer of limited size so it can be re-sent. Due to latency, ie. the time taken for a packet to be sent to you and the ACK returned, those buffers get full and the TCP stack stops sending new packets. This is a way oversimplified explanation, but basically, that effectively throttles the throughput.

Modern TCP stacks try to auto tune the buffer size to get round this issue, but the auto tuning works in steps. So on a typical speedtest to an international destination, you'll see that the speed is steadily increasing all the way through the test. So if the test went on longer, the speed would eventually ramp up to full line speed.

However, the above applies only to a single connection. If you are using a torrent and enough seeds are available, due to it's use of multiple connections, the torrent should get close to line speed. But for that to happen, the file has to also be big enough for the speed to ramp up.
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Thanks for the detailed explanation.
I appreciate you taking the time to explain this.

So you think it's still performing at full speed then ?

Thanks
 
marine1 said:
Thanks for the detailed explanation.
I appreciate you taking the time to explain this.

So you think it's still performing at full speed then ?

Thanks
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Getting 20Mbps to the US on a 50Mbps service is pretty good, if the test went longer your result would be higher. The bigger question is do you have any issues with the service?
 
A seedbox and a decent download manager is a must. Torrents perform inconsistently by design.
Capture.jpg

Same torrent file. CISP/Fibrehoods 100/50
Capture.PNG
 
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PBCool said:
Getting 20Mbps to the US on a 50Mbps service is pretty good, if the test went longer your result would be higher. The bigger question is do you have any issues with the service?
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Service is great just thought download speeds would be closer to 4 or 5mb/s but not seeing close to that.
Actually seeing speeds exactly the same as the 25/25 package


sand_man said:
A seedbox and a decent download manager is a must. Torrents perform inconsistently by design.
View attachment 440142

Same torrent file. CISP/Fibrehoods 100/50
View attachment 440144
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I used internet download manager and still was not able to even crack 2mb/s
 
marine1 said:
Service is great just thought download speeds would be closer to 4 or 5mb/s but not seeing close to that.
Actually seeing speeds exactly the same as the 25/25 package




I used internet download manager and still was not able to even crack 2mb/s
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And is that a torrent or a regular download? Do you have the URL for me?
 
marine1 said:
Maximum speed is 3.1mb/sec and thats just for almost 2 seconds.

Hovers around 2.1-2.5 mb/sec

I am not an expert but this is not how a 50 mb line should perform
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I wouldn't say the Nvidia driver download is an accurate representation, at uni on a ~450Mbps connection (802.11ac) I hit between 6MB/s and 100KB/s. That was three months ago though.
Rather try something like: http://testmy.net/hoststats/fuse_dedicated_custo which is also p2p.
 
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